Adobe muse не запускается на windows 10

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Preran

•

Adobe Employee

,

Jan 24, 2017
Jan 24, 2017

Is there a screenshot which you can attach here?

Thanks,

Ankush

In Response To ankushr40215001

In Response To владимирс10980635

удалял программу Creative Gloud, снова загружал ошибка такая же

In Response To ankushr40215001

In Response To ankushr40215001

Может это связано с операционной системой. У меня стоит Windows10 Pro версия 1607

In Response To владимирс10980635

Could you please translate the content of error message into English and send it to me?

Regards,

Ankush

In Response To владимирс10980635

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first step is confirm you have it installed;

is the Adobe cc app running?

right click the Muse icon, select «properites» and then ‘details’… does it say Administrators in the owner?

I assume the above is true so lets look at the point of error

shannonw30766128  wrote

Every time, doesn’t make it past the launch screen and fails/quits.

the launch screen is the cat (puppy for prerelease) so that works?

the next screen is the basic work ui… you never get to this point?

p.s, a new Windows system will block the internet by default and Muse | Dreamweaver needs permission to get pass the firewall… if you are running some 3rd party antivirus then that may be the bottleneck

My view is different from yours:

Under Compatibility, I can choose to run as administrator or not run as administrator. Fails in both scenarios.

No third party antivirus software.

Here are visuals of what happens —

Double click, starts to load…

Get your hopes up…

Start cursing…

I am going to investigate the internet access part now…

Thank you for trying to help me troubleshoot this, Ussnorway​

In Response To shannonw30766128

I used a shortcut to the muse file is why

please confirm you have the Adobe cc app running

does your system have more than one g-card… common in intel laptops, if so right click the muse exe and select run with the better one of the g-cards to test

is there anything odd about this system i.e, its not inside a vmware | hyper-v or running behind a proxy server… run a «dxdiag» to test the system for ram | g-card errors

Follow up, I’ve gone in now and manually verified all of the firewall and internet access specs…

Ussnorway​

Yes, Adobe Creative Cloud is open and running.

Two things I’ve found that are of interest:

1. The Muse certificate is valid from 2015-11-05 to 2017-10-28. While I have opened the security permissions pretty widely for Muse, I’m wondering if the system is not happy with the expired certificate.

2. When I do dxdiag, there are no concerns. When I go in through the control panel to review the graphics info, I can’t click on adapter info to get into detailed information.

3. Also, I am working off Windows 10, 64 bit. Is there any possibility there’s something weird going on with regards to 64 bit/32 bit?

4. To confirm, every single other Adobe CC app is working with no issues. Only Adobe Muse is not working. Adobe Dreamweaver is working.

In Response To shannonw30766128

Can you try Ankush’s solution and let us know if it helped?

Thanks,

Preran

In Response To Preran

@Preran, @Ankush’s solution did not solve the problem.

In Response To shannonw30766128

is the 3d in Photoshop working for you?

In Response To shannonw30766128

Thank you for trying. If you are still looking for help, please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

Actually, I was wrong. Just discovered another one that’s not working. Adobe Animate CC.

In Response To shannonw30766128

Hey shannonw,

The best I can recommend you now is creating a new user account in Windows and set it as administrator.

Uninstall your affected apps and reinstall in this new user account.

Any issue with permissions will be eliminated by this step.

Regards,

Ankush

New Here

,

Community guidelines

Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more

first step is confirm you have it installed;

is the Adobe cc app running?

right click the Muse icon, select «properites» and then ‘details’… does it say Administrators in the owner?

I assume the above is true so lets look at the point of error

shannonw30766128  wrote

Every time, doesn’t make it past the launch screen and fails/quits.

the launch screen is the cat (puppy for prerelease) so that works?

the next screen is the basic work ui… you never get to this point?

p.s, a new Windows system will block the internet by default and Muse | Dreamweaver needs permission to get pass the firewall… if you are running some 3rd party antivirus then that may be the bottleneck

My view is different from yours:

Under Compatibility, I can choose to run as administrator or not run as administrator. Fails in both scenarios.

No third party antivirus software.

Here are visuals of what happens —

Double click, starts to load…

Get your hopes up…

Start cursing…

I am going to investigate the internet access part now…

Thank you for trying to help me troubleshoot this, Ussnorway​

In Response To shannonw30766128

I used a shortcut to the muse file is why

please confirm you have the Adobe cc app running

does your system have more than one g-card… common in intel laptops, if so right click the muse exe and select run with the better one of the g-cards to test

is there anything odd about this system i.e, its not inside a vmware | hyper-v or running behind a proxy server… run a «dxdiag» to test the system for ram | g-card errors

Follow up, I’ve gone in now and manually verified all of the firewall and internet access specs…

Ussnorway​

Yes, Adobe Creative Cloud is open and running.

Two things I’ve found that are of interest:

1. The Muse certificate is valid from 2015-11-05 to 2017-10-28. While I have opened the security permissions pretty widely for Muse, I’m wondering if the system is not happy with the expired certificate.

2. When I do dxdiag, there are no concerns. When I go in through the control panel to review the graphics info, I can’t click on adapter info to get into detailed information.

3. Also, I am working off Windows 10, 64 bit. Is there any possibility there’s something weird going on with regards to 64 bit/32 bit?

4. To confirm, every single other Adobe CC app is working with no issues. Only Adobe Muse is not working. Adobe Dreamweaver is working.

In Response To shannonw30766128

Can you try Ankush’s solution and let us know if it helped?

Thanks,

Preran

In Response To Preran

@Preran, @Ankush’s solution did not solve the problem.

In Response To shannonw30766128

is the 3d in Photoshop working for you?

In Response To shannonw30766128

Thank you for trying. If you are still looking for help, please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

Actually, I was wrong. Just discovered another one that’s not working. Adobe Animate CC.

In Response To shannonw30766128

Hey shannonw,

The best I can recommend you now is creating a new user account in Windows and set it as administrator.

Uninstall your affected apps and reinstall in this new user account.

Any issue with permissions will be eliminated by this step.

Regards,

Ankush