Коллекция решений и диагностических данных
Данное средство обнаружения продуктов устанавливает на устройство Microsoft Windows программное,которое позволяет HP обнаруживать продукты HP и Compaq и выполнять сбор данных о них для обеспечения быстрого доступа информации поддержке решениям Сбор тех. данных по поддерживаемым продуктам, которые используются для определения продуктов, предоставления соответствующих решений и автообновления этого средства, а также помогают повышать качество продуктов, решений, услуг и удобства пользования.
Примечание: Это средство поддерживается только на компьютерах под управлением ОС Microsoft Windows. С помощью этого средства можно обнаружить компьютеры и принтеры HP.
Полученные данные:
- Операционная система
- Версия браузера
- Поставщик компьютера
- Имя/номер продукта
- Серийный номер
- Порт подключения
- Описание драйвера/устройства
- Конфигурация компьютера и/или принтера
- Диагностика оборудования и ПО
- Чернила HP/отличные от HP и/или тонер HP/отличный от HP
- Число напечатанных страниц
Сведения об установленном ПО:
- HP Support Solutions Framework: служба Windows, веб-сервер localhost и ПО
Удаление установленного ПО:
- Удалите платформу решений службы поддержки HP с помощью программ установки/удаления на компьютере.
Требования:
- Операционная система: Windows 7, Windows 8, Windows 8.1, Windows 10
- Браузер: Google Chrome 10+, Internet Explorer (IE)10.0+ и Firefox 3.6.x, 12.0+
-
32bit
64bitWindows 7 -
32bit
64bitWindows 8 -
32bit
64bitWindows 8.1 -
32bit
64bitWindows 10, Windows 11
20.53 MB
- 64bitWindows 8
- 32bit64bitWindows 8.1
- MediaTek (Ralink)
5.00.37.0000
2013-11-25
- Network adapters
больше
39.74 MB
- 32bit64bitWindows 8
- 32bit64bitWindows 8.1
- Broadcom
12.0.0.7820
2013-08-30
- Bluetooth devices
больше
14.1 MB
- 32bit64bitWindows 8
- 32bit64bitWindows 8.1
- MediaTek (Ralink)
5.00.29.8105
2013-08-26
- Network adapters
больше
38.49 MB
- 64bitWindows 8.1
- AMD
13.151.1.1000
2013-08-26
- Display adapters
- Sound, video and game controllers
- System devices
И еще 1
Типы драйвера
- Display adapters
- Sound, video and game controllers
- System devices
- Universal Serial Bus controllers
283.21 MB
- 64bitWindows 8
- 32bit64bitWindows 8.1
- Atheros
10.0.0.264
2013-08-23
- Network adapters
больше
41.84 MB
- 32bit64bitWindows 8
- 32bit64bitWindows 8.1
- HP
1.0.7.1
2013-07-15
- Human Interface Devices (HID)
2.82 MB
- 32bit64bitWindows 8
- 64bitWindows 8.1
- Synaptics
16.5.3.3
2013-04-23
- Mice and other pointing devices
- System devices
больше
136.29 MB
- 32bit64bitWindows 8
- Atheros
10.0.0.222
2012-12-16
- Network adapters
больше
33.02 MB
- 32bit64bitWindows 7
- 32bit64bitWindows 8
- MediaTek (Ralink)
9.02.10.0010
2012-10-04
- Bluetooth Device
- Bluetooth Profiles
- Bluetooth devices
больше
80.55 MB
- 32bit64bitWindows 7
- 32bit64bitWindows 8
- MediaTek (Ralink)
5.00.05.0000
2012-09-21
- Network adapters
больше
31.88 MB
- 64bitWindows 8
- 64bitWindows 8.1
- RealTek
6.2.9200.29040
2012-09-19
- Memory Technology Driver
больше
21.79 MB
- 32bit64bitWindows 8
- AMD
8.982.10.5000
2012-09-12
- Display adapters
- IDE ATA/ATAPI controllers
- Sound, video and game controllers
И еще 2
Типы драйвера
- Display adapters
- IDE ATA/ATAPI controllers
- Sound, video and game controllers
- System devices
- Universal Serial Bus controllers
больше
208.83 MB
- 32bit64bitWindows 8
- Broadcom
12.0.0.1970
2012-08-31
- BTW
- Bluetooth devices
- BluetoothVirtual
И еще 2
Типы драйвера
- BTW
- Bluetooth devices
- BluetoothVirtual
- Human Interface Devices (HID)
- Sound, video and game controllers
больше
165.73 MB
- 32bit64bitWindows 8
- 64bitWindows 8.1
- Microsoft
- RealTek
6.0.1.6714
2012-08-27
- Sound, video and game controllers
- System devices
больше
127.69 MB
- 32bitWindows 8
- RealTek
6.2.8400.29037
2012-08-17
- Memory Technology Driver
больше
17.3 MB
- 32bit64bitWindows XP
- 32bit64bitWindows 7
- 32bit64bitWindows 8
- MediaTek (Ralink)
5.00.02.0000
2012-08-08
- Network adapters
больше
26.04 MB
- 64bitWindows 8
- 64bitWindows 8.1
- RealTek
8.003.0730.2012
2012-07-30
- Network adapters
больше
5.84 MB
- 32bitWindows 8
- RealTek
8.002.0612.2012
2012-06-12
- Network adapters
больше
5.83 MB
- 32bitWindows XP
- 32bit64bitWindows 7
- Microsoft
- RealTek
6.0.1.6652
2012-06-05
- Sound, video and game controllers
- System devices
больше
147.7 MB
- 32bit64bitWindows 7
- RealTek
7.054.0309.2012
2012-03-09
- Network adapters
больше
5.85 MB
- 32bit64bitWindows XP
- 32bit64bitWindows Vista
- 32bit64bitWindows 7
- MediaTek (Ralink)
3.02.12.0000
2012-03-07
- Network adapters
больше
22.64 MB
- 32bit64bitWindows 7
- Microsoft
- RealTek
6.0.1.6586
2012-03-06
- Sound, video and game controllers
- System devices
больше
144.99 MB
- 32bit64bitWindows 7
- Synaptics
16.0.1.0
2012-02-23
- Mice and other pointing devices
- System devices
больше
108.39 MB
- 32bit64bitWindows 7
- AMD
8.950.0.0000
2012-02-14
- Display adapters
- IDE ATA/ATAPI controllers
- Sound, video and game controllers
И еще 2
Типы драйвера
- Display adapters
- IDE ATA/ATAPI controllers
- Sound, video and game controllers
- System devices
- Universal Serial Bus controllers
больше
207.96 MB
- 32bitWindows XP
- AMD
8.950.0.0000
2012-02-14
- Display adapters
- IDE ATA/ATAPI controllers
- Sound, video and game controllers
И еще 2
Типы драйвера
- Display adapters
- IDE ATA/ATAPI controllers
- Sound, video and game controllers
- System devices
- Universal Serial Bus controllers
129.19 MB
- 32bit64bitWindows 7
- Broadcom
6.5.1.1785
2012-01-27
- BTW
- Bluetooth devices
- BluetoothVirtual
И еще 3
Типы драйвера
- BTW
- Bluetooth devices
- BluetoothVirtual
- Human Interface Devices (HID)
- Network adapters
- Sound, video and game controllers
больше
234.14 MB
- 32bit64bitWindows 7
- RealTek
6.1.7601.29005
2011-10-25
- Memory Technology Driver
больше
10.95 MB
- 32bitWindows XP
- 32bitWindows Vista
- 32bit64bitWindows 7
- 64bitWindows 8
116.33 KB
- 32bit64bitWindows Vista
- 32bit64bitWindows 7
- 32bit64bitWindows 8
157.95 MB
- 32bit64bitWindows 7
3.84 MB
- 32bit64bitWindows 7
7.15 MB
- 32bit64bitWindows 8
больше
180.53 MB
- 32bit64bitWindows 8
больше
182.69 MB
- 32bit64bitWindows 8
137.45 MB
- 32bit64bitWindows 8
7.51 MB
- 32bit64bitWindows 7
4.77 MB
- 32bit64bitWindows 7
- 32bit64bitWindows 8
- 32bit64bitWindows 8.1
4.79 MB
- 64bitWindows 7
4.79 MB
- 32bit64bitWindows XP
- 32bit64bitWindows Vista
- 32bit64bitWindows 7
- 64bitWindows 8
1.81 MB
- 32bit64bitWindows 8
31.96 MB
- 32bit64bitWindows XP
- 32bit64bitWindows 7
больше
279.44 MB
- 64bitWindows 8
- 32bit64bitWindows 8.1
больше
6.57 MB
- 32bit64bitWindows 8
105.64 MB
- 32bit64bitWindows 7
30.94 MB
- 32bit64bitWindows 8
104.55 MB
- 32bit64bitWindows XP
- 32bit64bitWindows Vista
- 32bit64bitWindows 7
- 32bit64bitWindows 8
3.11 MB
- 32bitWindows XP
- 32bit64bitWindows Vista
- 32bit64bitWindows 7
- 32bit64bitWindows 8
7.06 MB
Category:Notebooks
Device:HP 655
Name:Unified Extensible Firmware Interface (UEFI) Support Environment
Version:5.1.0.0
Released:12 Dec 2012
System:Windows 7Windows 7 64-bitWindows VistaWindows XPWindows XP 64-bit
Size:3.11Mb
Description:Unified Extensible Firmware Interface (UEFI) Support Environment for HP 655
This package provides the HP Unified Extensible Firmware Interface
(UEFI) Support Environment for the supported notebook models and
operating systems. HP UEFI Support Environment provides UEFI based
hardware diagnostics used to validate if a system is functioning
correctly. Additional support is provided for updating and managing
the system BIOS and other device firmware on the system.
Compatible devices:
B0Y35EA, B0Y36EA, B0Y37EA, B0Y38EA, B0Y39EA, B0Y40EA, B0Y42E… more
Category:Notebooks
Device:HP 655
Name:AMD High-Definition (HD) Graphics Driver
Version:8.950.0.0
Released:04 May 2012
System:Windows 7Windows 7 64-bit
Size:207.96Mb
Description:AMD High-Definition (HD) Graphics Driver for HP 655
Type: Driver — Graphics
This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) vid… more
Category:Notebooks
Device:HP 655
Name:Realtek High-Definition (HD) Audio Driver
Version:6.0.1.6652
Released:29 Jun 2012
System:Windows 7Windows 7 64-bit
Size:147.7Mb
Description:Realtek High-Definition (HD) Audio Driver for HP 655
Type: Driver — Audio
This package provides the driver for the Realtek High-Definition (HD) Audio in supported notebook models that are running a supported operating system.
Category:Notebooks
Device:HP 655
Name:Launch Box
Version:1.10
Released:30 Apr 2012
System:Windows 7Windows 7 64-bit
Size:4.77Mb
Description:Launch Box driver for HP 655
Type: Software — Solutions
This package provides HP Launch Box. HP Launch Box allows applications to be organized by grouping them for quick access on the Windows 7 taskbar. This package is provides for supported notebook models running a supported operating system.
Category:Notebooks
Device:HP 655
Name:Synaptics TouchPad Driver
Version:16.0.1.0
Released:20 Apr 2012
System:Windows 7Windows 7 64-bit
Size:108.39Mb
Description:Synaptics TouchPad Driver for HP 655
Type: Driver — Keyboard, Mouse and Input Devices
This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.
Category:Notebooks
Device:HP 655
Name:Realtek Local Area Network (LAN) Driver
Version:7.54.309.2012
Released:20 Apr 2012
System:Windows 7Windows 7 64-bit
Size:5.85Mb
Description:Realtek Local Area Network (LAN) Driver for HP 655
Type: Driver — Network
This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.
Category:Notebooks
Device:HP 655
Name:Realtek Card Reader Driver
Version:6.1.7601.29005
Released:20 Apr 2012
System:Windows 7Windows 7 64-bit
Size:10.95Mb
Description:Realtek Card Reader Driver for HP 655
Type: Driver — Storage
This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.
Category:Notebooks
Device:HP 655
Name:Realtek High-Definition (HD) Audio Driver
Version:6.0.1.6586
Released:20 Apr 2012
System:Windows 7Windows 7 64-bit
Size:144.99Mb
Description:Realtek High-Definition (HD) Audio Driver for HP 655
Type: Driver — Audio
This package provides the driver for the Realtek High-Definition (HD) Audio in supported notebook models that are running a supported operating system.
Category:Notebooks
Device:HP 655
Name:Software Framework
Version:4.6.8.1
Released:25 Oct 2012
System:Windows 8Windows 8 64-bitWindows 7Windows 7 64-bitWindows XP
Size:7.04Mb
Description:Software Framework for HP 655
Type: Software — Solutions
The HP Software Framework provides a common set of software interfaces that centralize and simplify access to hardware, BIOS and HP specific windows drivers on supported notebooks with supported operating systems.
Category:Notebooks
Device:HP 655
Name:Atheros Bluetooth 4.0 + HS Driver
Version:7.4.0.120
Released:02 Feb 2012
System:Windows 7Windows 7 64-bitWindows XP
Size:279.44Mb
Description:Atheros Bluetooth 4.0 + HS Driver for HP 655
Type: Driver — Network
This package contains the driver installation package for the Atheros Bluetooth 4.0 + HS in the supported notebook models running a supported operating system.
Category:Notebooks
Device:HP 655
Name:Software Framework
Version:4.6.10.1
Released:16 Oct 2012
System:Windows 8Windows 8 64-bitWindows 7Windows 7 64-bitWindows XP
Size:7.06Mb
Description:Software Framework for HP 655
Type: Software — Solutions
The HP Software Framework provides a common set of software interfaces that centralize and simplify access to hardware, BIOS and HP specific windows drivers on supported notebooks with supported operating systems.
Category:Notebooks
Device:HP 655
Name:Broadcom Bluetooth 4.0 Driver and Software
Version:6.5
Released:02 Apr 2012
System:Windows 7Windows 7 64-bit
Size:234.14Mb
Description:Broadcom Bluetooth 4.0 Driver and Software for HP 655
Type: Driver — Network
The package contains the Broadcom bluetooth driver and software for supported notebook models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom bluetooth 4.0 devices and is compatible with Broadcom bluetooth 3.0 and earlier versions.
Category:Notebooks
Device:HP 655
Name:Cyberlink YouCam Software
Version:3.5.4.5527
Released:14 Sep 2012
System:Windows 8Windows 8 64-bitWindows 7Windows 7 64-bitWindows VistaWindows Vista 64-bit
Size:157.95Mb
Description:Cyberlink YouCam Software for HP 655
Type: Software — Multimedia
This package contains the CyberLink YouCam Software for the supported notebook models and operating systems. CyberLink YouCam is a webcam application that enables users to capture images and video from a web camera and apply visual effects to captured images and video.
Category:Notebooks
Device:HP 655
Name:Power Manager Utility Software
Version:1.40
Released:28 May 2012
System:Windows 7Windows 7 64-bit
Size:7.15Mb
Description:Power Manager Utility Software for HP 655
Type: Utility — Tools
This package provides the HP Power Manager Utility for the supported notebook models and operating systems.
Category:Notebooks
Device:HP 655
Name:Essential System Updates
Version:5.00
Released:04 May 2012
System:Windows 7Windows 7 64-bit
Size:30.94Mb
Description:Essential System Updates driver for HP 655
Type: Operating System — Enhancements and QFEs
This package installs Microsoft fixes and enhancements for the Microsoft Windows Operating Systems, as well as providing other fixes and enhancements that are specific to the supported notebook models. These fixes and enhancements are required to improve the performance of these notebook models.
Category:Notebooks
Device:HP 655
Name:Quick Launch Software
Version:2.70
Released:23 Apr 2012
System:Windows 7Windows 7 64-bit
Size:3.84Mb
Description:Quick Launch Software for HP 655
Type: Software — Solutions
This package contains the HP Quick Launch Software, which enables special function keys on supported notebook models to be programmed. For example, the HP Quick Launch Software enables users to press the Fn+ESC keys to view system information. This software works with the supported operating systems.
Category:Notebooks
Device:HP 655
Name:Ralink 802.11 b/g/n WiFi Adapter
Version:5.0.2.0
Released:10 Sep 2012
System:Windows 8Windows 8 64-bitWindows 7Windows 7 64-bitWindows XP
Size:26.04Mb
Description:Ralink 802.11 b/g/n WiFi Adapter driver for HP 655
Type: Driver — Network
This package contains the driver installation package for the Ralink Wireless LAN Controllers in supported notebook models that are running a supported operating system.