Коллекция решений и диагностических данных
Данное средство обнаружения продуктов устанавливает на устройство Microsoft Windows программное,которое позволяет HP обнаруживать продукты HP и Compaq и выполнять сбор данных о них для обеспечения быстрого доступа информации поддержке решениям Сбор тех. данных по поддерживаемым продуктам, которые используются для определения продуктов, предоставления соответствующих решений и автообновления этого средства, а также помогают повышать качество продуктов, решений, услуг и удобства пользования.
Примечание: Это средство поддерживается только на компьютерах под управлением ОС Microsoft Windows. С помощью этого средства можно обнаружить компьютеры и принтеры HP.
Полученные данные:
- Операционная система
- Версия браузера
- Поставщик компьютера
- Имя/номер продукта
- Серийный номер
- Порт подключения
- Описание драйвера/устройства
- Конфигурация компьютера и/или принтера
- Диагностика оборудования и ПО
- Чернила HP/отличные от HP и/или тонер HP/отличный от HP
- Число напечатанных страниц
Сведения об установленном ПО:
- HP Support Solutions Framework: служба Windows, веб-сервер localhost и ПО
Удаление установленного ПО:
- Удалите платформу решений службы поддержки HP с помощью программ установки/удаления на компьютере.
Требования:
- Операционная система: Windows 7, Windows 8, Windows 8.1, Windows 10
- Браузер: Google Chrome 10+, Internet Explorer (IE)10.0+ и Firefox 3.6.x, 12.0+
-
32bit
64bitWindows 7 -
32bit
64bitWindows 8 -
32bit
64bitWindows 8.1 -
32bit
64bitWindows 10, Windows 11
20.53 MB
- 32bit64bitWindows 7
- 32bit64bitWindows 8
- 32bit64bitWindows 10, Windows 11
- RealTek
2023.66.1104.2017
2017-11-04
- Network adapters
больше
47.61 MB
- 32bit64bitWindows 10, Windows 11
- RealTek
2023.66.1104.2017
2017-11-04
- Network adapters
больше
37.61 MB
- 64bitWindows 10, Windows 11
- AMD
22.19.180.1025
2017-10-26
- Display adapters
- SecurityDevices
- Sound, video and game controllers
И еще 2
больше
648.88 MB
- 64bitWindows 10, Windows 11
- AMD
22.19.180.1025
2017-10-26
- Display adapters
- SecurityDevices
- Sound, video and game controllers
И еще 2
больше
648.88 MB
- 64bitWindows 10, Windows 11
- Intel
20.10.0.5
2017-10-15
- Bluetooth devices
больше
42.07 MB
- 64bitWindows 10, Windows 11
- Intel
19.51.7.2
2017-10-02
- Network Transport
- Network adapters
- PSM
больше
210.05 MB
- 32bit64bitWindows 7
- 32bit64bitWindows 8
- 32bit64bitWindows 10, Windows 11
- RealTek
1.4.887.3011
2017-08-28
- Bluetooth devices
- BluetoothVirtual
- Human Interface Devices (HID)
И еще 3
больше
52.79 MB
- 64bitWindows 10, Windows 11
- Synaptics
19.3.31.31
2017-08-16
- Mice and other pointing devices
больше
181.41 MB
- 64bitWindows 8
- 64bitWindows 10, Windows 11
- Synaptics
19.3.31.31
2017-08-16
- Mice and other pointing devices
больше
181.44 MB
- 64bitWindows 10, Windows 11
- RealTek
10.021.0811.2017
2017-08-11
- Network adapters
больше
10.44 MB
- 32bit64bitWindows 10, Windows 11
- HP
1.1.19.1
2017-04-19
- Human Interface Devices (HID)
больше
3.9 MB
- 64bitWindows 10, Windows 11
- RealTek
6.0.1.8117
2017-04-11
- Sound, video and game controllers
больше
274.1 MB
- 64bitWindows 10, Windows 11
- RealTek
10.0.15063.31235
2017-04-06
- Universal Serial Bus controllers
больше
16.33 MB
- 64bitWindows 10, Windows 11
- RealTek
10.0.15063.31235
2017-04-06
- Universal Serial Bus controllers
больше
16.33 MB
- 64bitWindows 10, Windows 11
- RealTek
6.0.1.8110
2017-04-05
- Sound, video and game controllers
больше
275.05 MB
- 64bitWindows 10, Windows 11
- RealTek
10.016.0323.2017
2017-03-23
- Network adapters
больше
10.4 MB
- 64bitWindows 10, Windows 11
- AMD
21.19.414.1280
2017-03-19
- Display adapters
- IDE ATA/ATAPI controllers
- SecurityDevices
И еще 3
больше
606.49 MB
- 64bitWindows 10, Windows 11
- AMD
21.19.414.1280
2017-03-19
- Display adapters
- IDE ATA/ATAPI controllers
- SecurityDevices
И еще 3
больше
606.49 MB
- 64bitWindows 10, Windows 11
- RealTek
10.0.14393.31233
2017-01-19
- Universal Serial Bus controllers
больше
16.33 MB
- 64bitWindows 10, Windows 11
- RealTek
10.012.1007.2016
2016-10-07
- Network adapters
больше
10.37 MB
2
0
0
170
New member
04-28-2020
06:01 AM
HP Recommended
Product: hp 15rb-020ur
Operating System: Microsoft Windows 7 (64-bit)
on the official site there are drivers and programs only for WIN 10, I do not like the interface of WIN 10 conceptually, it is inconvenient and does not allow much that I can do in WIN 7, especially a laptop with the recommended operating system WIN 10 simply starts working on this wonderful operating system and not on me its owner. Therefore, it was decided to install WIN 7, which is done, so much more comfortable. PS Linux in different builds and editions was also installed there and did not fit the tasks that I perform and despite the fact that Linux is one of the most stable operating systems on this laptop it managed to hang.
2
0
0
170
New member
04-28-2020
06:01 AM
HP Recommended
Product: hp 15rb-020ur
Operating System: Microsoft Windows 7 (64-bit)
on the official site there are drivers and programs only for WIN 10, I do not like the interface of WIN 10 conceptually, it is inconvenient and does not allow much that I can do in WIN 7, especially a laptop with the recommended operating system WIN 10 simply starts working on this wonderful operating system and not on me its owner. Therefore, it was decided to install WIN 7, which is done, so much more comfortable. PS Linux in different builds and editions was also installed there and did not fit the tasks that I perform and despite the fact that Linux is one of the most stable operating systems on this laptop it managed to hang.
Устройства
ОС
ID
Inf
Ссылка
2.1.11.1
Windows 10 x64
Windows 8.1 x64
*HPQ6001
ACPIHPQ6001
ACPIVEN_HPQ&DEV_6001
7.0.13.1
Windows 10 x64
Windows 8.1 x64
*HPQ8001
ACPIHPQ8001
ACPIVEN_HPQ&DEV_8001
7.0.1.1011
Windows Vista x86
Windows XP SP2 x86
Windows XP x86
*PNP0103
ACPIPNP0103
ACPIVEN_PNP&DEV_0103
4.0.6
Windows XP SP2 x86
Windows XP x86
*PNP0501
ACPIPNP0501
ACPIVEN_PNP&DEV_0501
1.0.10.255
Windows 7 x86
*PNP0A08
ACPIPNP0A08
ACPIVEN_PNP&DEV_0A08
1.2.28.0
Windows 10 x64
Windows 8.1 x64
*PNP0C0A
ACPIPNP0C0A
ACPIVEN_PNP&DEV_0C0A
19.0.19.1
Windows 10 x64
Windows 8.1 x64
*SYN1EAE
ACPISYN1EAE
ACPIVEN_SYN&DEV_1EAE
9.0.0.9910
Windows 8.1 x64
HDAUDIOFUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100
HDAUDIOFUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005
HDAUDIOFUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005&SUBSYS_00AA0100
HDAUDIOFUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005&SUBSYS_00AA0100&REV_1005
6.0.8791.1
Windows 10 x64
Windows 7 x64
Windows 8.1 x64
HDAUDIOFUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C2213
HDAUDIOFUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C2213&REV_1000
6.16.00.3200
Windows 7 x64
HDAUDIOFUNC_01&VEN_8086&DEV_2882&SUBSYS_80860101
HDAUDIOFUNC_01&VEN_8086&DEV_2882&SUBSYS_80860101&REV_1000
10.0.18362.29098
Windows 10 x86
Windows 8.1 x86
PCIVEN_10EC&DEV_5229&CC_FF00
PCIVEN_10EC&DEV_5229&CC_FF0000
PCIVEN_10EC&DEV_5229&SUBSYS_2213103C
PCIVEN_10EC&DEV_5229&SUBSYS_2213103C&REV_01
10.036.0701.2019
Windows 10 x86
Windows 8.1 x86
PCIVEN_10EC&DEV_8136&CC_0200
PCIVEN_10EC&DEV_8136&CC_020000
PCIVEN_10EC&DEV_8136&SUBSYS_2213103C
PCIVEN_10EC&DEV_8136&SUBSYS_2213103C&REV_07
2024.0.4.208
Windows 10 x86
Windows 8.1 x86
PCIVEN_10EC&DEV_B723&CC_0280
PCIVEN_10EC&DEV_B723&CC_028000
PCIVEN_10EC&DEV_B723&SUBSYS_2231103C
PCIVEN_10EC&DEV_B723&SUBSYS_2231103C&REV_00
10.0.0.355
Windows 7 x86
PCIVEN_168C&DEV_0036&CC_0280
PCIVEN_168C&DEV_0036&CC_028000
PCIVEN_168C&DEV_0036&SUBSYS_217F103C
PCIVEN_168C&DEV_0036&SUBSYS_217F103C&REV_01
PCIVEN_168C&DEV_0036&SUBSYS_217F103C&REV_01&SUBSYS_217F103C
PCIVEN_168C&DEV_0036&SUBSYS_217F103C&REV_01&SUBSYS_217F103C&REV_01
5.00.59.0000
Windows 8.1 x64
PCIVEN_1814&DEV_3290&CC_0280
PCIVEN_1814&DEV_3290&CC_028000
PCIVEN_1814&DEV_3290&SUBSYS_18EC103C
PCIVEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00
PCIVEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00&SUBSYS_18EC103C
PCIVEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00&SUBSYS_18EC103C&REV_00
2.9.30.0
Windows 10 x86
Windows 8.1 x86
PCIVEN_1814&DEV_3298&CC_0D11
PCIVEN_1814&DEV_3298&CC_0D1100
PCIVEN_1814&DEV_3298&CC_FFFF
PCIVEN_1814&DEV_3298&CC_FFFF00
PCIVEN_1814&DEV_3298&SUBSYS_18EC103C
PCIVEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00
PCIVEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00&SUBSYS_18EC103C
PCIVEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00&SUBSYS_18EC103C&REV_00
6.1.7600.16385
Windows 7 x64
*ISATAP
Model: HP 15 Notebook PC
Manufacture: Hewlett Packard
Compatibility: Windows 7, Windows 8, Windows 8.1 (32-bit and 64-bit)
Note:
1. Windows 8 below referring to both windows 8 and windows 8.1
2. If you need help to undestand windows 32-bit and 64-bit you can read here.
Recommendation:
1. Minimum RAM by default (before upgrade) is 6GB and MAX 16GB, so it is strongly recommend to use 64 bit version of windows 7 or windows 8.
2. Run automatic updates if you want to check and obtain latest WDDM/WHQL drivers.
3. Latest updates for the driver also available on the manufacture site:
-Graphic: AMD site
-Touchpad : Synaptic site
-Wireless, LAN, Card Reader: Realtek site
Audio
Realtek High Definition Audio Driver
Version 6.0.1.7004 Rev. A 182MB Windows 7/8 32-bit
Version 6.0.1.7083 219MB Windows 7/8 64-bit
Graphic
AMD High Definition (HD) Graphic Driver
Version 13.11 Beta Windows7/8 32-bit
Version 13.152.1.3000 310MB Windows 7/8 64-bit
Touchpad
Alps Touchpad Driver
Version 7.5.1711.125 A Windows 7 32-bit
Version 8.0.1611.102 Windows 8 32/64-bit
Version 8.201.1711.126 50MB Windows 7/8 64-bit
Touchpad
Synaptic Touchpad Driver
Version 13.2.1.0 A 27.63MB Windows 7 32-bit
Version 16.2.10.12 125.7MB windows8 32/64-bit
Version 17.0.15.0 147.96MB Windows 7/8 64-bit
Button
HP Wireless Button Driver
Automatically installed in windows 7 (or install win 8 driver on win 7 system)
Version 1.1.2.1 2.82MB Windows 8 32/64-bit
Having scroll problem in windows 8? Download and Install this driver
LAN -Ethernet
Realtek PCIe FE/GBE Family Controller LAN Driver
Version 7.25.824.2010 5.36MB Windows 7 32/64-bit
Version 8.20.815.2013 7.22MB Windows 8 32/64-bit
Wireless
Mediatek 802.11 Wireless LAN Adapter Driver
Version 5.0.25.0 34.32MB Windows 7/8 32 and 64-bit
Version 5.0.37.0 39MB Windows 8 32/64-bit
Wireless
Realtek RTL8188EE 802.11b/g/n Wireless LAN Driver
Version 2010.1.0506.2013 28MB Windows 7/8 32/64-bit
Version 2012.3.913.2013 21MB Windows 8 32/64-bit
Bluetooth
Qualcomm Atheros QCA9000 Series Bluetooth 4.0+HS Driver
Version 1.00 381.01MB Windows 7/8 32/64-bit
Version 1.00 6.57MB Windows 8 32/64-bit
Card Reader
Realtek USB 2.0 Card Reader
Version 6.1.7100.30093 A 7.44MB Windows 7 32/64-bit
Version 1.30 11.39MB Windows 8 32/64-bit
Webcam
Cyberlink Youcam Software
Version 5.0.2.3603 145.13MB Windows7/8 32/64-bit
Security
HP Simple Pass Identity Protection Software
Version 8.00.57 90.65MB Windows 7/8 32/64-bit
Driver Information:
1. Graphic driver support 8000 series, AMD Radeon HD 8210
AMD Radeon HD 8330
AMD Radeon HD 8400
AMD Radeon HD 8280
2. Mediatek Driver support following chip:
Mediatek MT7630E 802.11bgn Wi-Fi Adapter
Ralink RT3090 802.11b/g/n WiFi Adapter
Ralink RT3290 802.11b/g/n Wi-Fi Adapter
Ralink RT3592 802.11a/b/g/n WiFi Adapter
Ralink RT5390 802.11b/g/n WiFi Adapter
Ralink RT5390R 802.11b/g/n WiFi Adapter
3. Bluetooth support the following chip:
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Atheros AR3011 Bluetooth 3.0 + HS Adapter
4. Applicable Model:
This drivers is valid for all HP 15 model, for example:
HP 15-d017cl Notebook PC (ENERGY STAR)
HP 15-d038ca Notebook PC (ENERGY STAR)
HP 15-g019wm Notebook PC (ENERGY STAR)
HP 15-g029wm Notebook PC (ENERGY STAR)