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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
02-05-2016
05:19 AM
— last edited on
02-05-2016
08:12 AM
by
kevin-t
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Product: laserjet 1536dnf mfp
After upgrading to Windows 10 from Wndows 7 I’ve run into a problem with the Scaner on the HP LJ 1536dnf MFP.
Before letting MS update my Laptop I removed the Printer from Windows 7. The PC updated to Windows 10 and then I reinstalled the Prnter Software. I did this because I previously had an issue on another PC that I updated to Windows 10 did not get the printer working right.
When I install the Full Featured Printer software downloaded from the HP website, the Printer works, but the SCan Feature does not work — when I click on the Icon for the scan and I get a message that says «HP JL M1530 MFP Series Scan was not found»
I’m not trying to use the HP Print and Scan Doctor to see if that helps.
If anyone has any further suggestions, Please post. Thanks.
1 ACCEPTED SOLUTION
02-15-2016
07:17 PM
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I finally figured out what I did wrong.
When I first installed the HP software on the Laptop it asks how you have the printer connected (1) USB (2) Network (3) Wireless. Because I had a Laptop with a Wireless connection, I selected the wireless option.
However, that was not the setup I have for this HP Printer. I have this HP Printer connected to my Wireless Router using an Ethernet Cable. So even though the Laptop was wireless, the HP Printer is actually a Network connected device.
So, I unnstalled the HP software and re-installed it and then selected option 2 — the Network connected HP printer and the software installed and the Printer and Scanner now work perfectly on the Laptop.
I think what was confusing me was that option 3 — the wireless option — actually worked and the setup went through even though I really shouldn’t have picked that option.
Anyway, it is all working now. If I ONLY would have picked the right option when I selected the install, I wouldn’t have had a single problem.
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8 REPLIES 8
02-08-2016
07:27 AM
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Welcome to the HP Forums!
I understand that you cannot scan with your HP Laserjet 1536dnf mfp printer, on Windows 10. And, I am happy to help!
To verify that the printer’s hardware is functional, are you able to make copies with the printer’s scanner glass?
If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you ‘like’, or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!
Hope to hear from you soon! 
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up» to say “Thanks” for helping!
Was this reply helpful?
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02-13-2016
07:48 AM
— edited
02-13-2016
10:23 AM
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I know the scanner is workng properly, because I have 3 other PC’s that I upgraded to Windows 10 that do not have this problem and the scanner works fine.
The only thing I did differently on this last PC that I upgraded was that before I upgraded to Windows 10 I when ahead and deleted the Printer in Windows7 first. My plan was to let the PC upgrade to Windows 10 and then I would re-install the HP Printer software in Windows 10 thinking this would eliminate any issues with the Printer Drivers. We’ll, everything worked except the scanner.. it just does not launch at all. The printer works perfectly though.
I have deleted and reinstalled the printer software in Windows 10 several times. That didn’t help. I have downloaded the most recent HP Full Package from the HP website. It installs without a problem… when I click on the Scanner Icon, it just doesn’t launch.
I tried disabling the Window Firewall and the AV protection during the installation — still can’t get the scanner to launch. I tried running the scanner as an Administrator (the account on the PC is an administrator anyway). That didn’t work.
So, it’s a mystery why this install doesn’t work and my other PC’s work fine. The only difference between the PC’s that have the scanner softare working is that I just let the Windows 10 upgrade without trying to remove the printer in Windows 7. I guess I should have not tried to «outsmart» the Windows 10 update!
So, any further suggestions to test, please let me know… Thanks
PS, I will try the «Scan without using HP Software» and will report what happens…
Was this reply helpful?
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No
02-15-2016
04:37 AM
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I tried to use the Windows 10 App’s for scanning and Windows reported that it could not detect a scanner, so it didn’t work.
So I guess the next question would be how to get Windows 10 to detect the Scanner. Can the Scanner be Manually added?
I am connecting to the HP Printer/scanner via a Wireless Connection. I wonder if I connected to the Printer directly with a Printer Cable if that would help any?
Any suggestions to fix this problem are appreciated.
Was this reply helpful?
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No
02-15-2016
06:10 PM
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I used a Printer Cable and connected it to a USB Port on my Laptop and to the HP Printer. Then when I clicked on the HP Scanner it worked fine. So I do have a work-around if I even need to scan something. Not the solution I was looking for, but it makes the scanner work.
I actually have this Printer connected via an Ethernet Cable to my wireless Router. My Laptop connects via the network. So I’m beginning to wonder if there is a port being blocked by my Wireless router.
Was this reply helpful?
Yes
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02-15-2016
07:17 PM
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I finally figured out what I did wrong.
When I first installed the HP software on the Laptop it asks how you have the printer connected (1) USB (2) Network (3) Wireless. Because I had a Laptop with a Wireless connection, I selected the wireless option.
However, that was not the setup I have for this HP Printer. I have this HP Printer connected to my Wireless Router using an Ethernet Cable. So even though the Laptop was wireless, the HP Printer is actually a Network connected device.
So, I unnstalled the HP software and re-installed it and then selected option 2 — the Network connected HP printer and the software installed and the Printer and Scanner now work perfectly on the Laptop.
I think what was confusing me was that option 3 — the wireless option — actually worked and the setup went through even though I really shouldn’t have picked that option.
Anyway, it is all working now. If I ONLY would have picked the right option when I selected the install, I wouldn’t have had a single problem.
Was this reply helpful?
Yes
No
02-17-2016
12:53 PM
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The HP scan and capture worked perfectly. Thanks
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09-30-2016
05:41 AM
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For me it’s not working. I have the exact same setup. It worked before, but after changing ISP, meaning changing modem/router, it doesn’t work anymore. Printing works. I can also access the printers admin-pages from my laptop. Just not scan. Neither does the Win built-in scanning app work. It says the printer is ofline.
Any ideas appreciated.
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09-30-2016
05:48 AM
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Additional info:
HP Scan and Capture tool, while under settings, connect to device — Even when I specify the IP-address, it states it cannot find the device, although I can print to it and access the admin-pages…
(Oh, and it’s a 1522nf — just noted the subject….)
Was this reply helpful?
Yes
No
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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Create an account on the HP Community to personalize your profile and ask a question
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
02-05-2016
05:19 AM
— last edited on
02-05-2016
08:12 AM
by
kevin-t
HP Recommended
- Mark as New
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Product: laserjet 1536dnf mfp
After upgrading to Windows 10 from Wndows 7 I’ve run into a problem with the Scaner on the HP LJ 1536dnf MFP.
Before letting MS update my Laptop I removed the Printer from Windows 7. The PC updated to Windows 10 and then I reinstalled the Prnter Software. I did this because I previously had an issue on another PC that I updated to Windows 10 did not get the printer working right.
When I install the Full Featured Printer software downloaded from the HP website, the Printer works, but the SCan Feature does not work — when I click on the Icon for the scan and I get a message that says «HP JL M1530 MFP Series Scan was not found»
I’m not trying to use the HP Print and Scan Doctor to see if that helps.
If anyone has any further suggestions, Please post. Thanks.
1 ACCEPTED SOLUTION
02-15-2016
07:17 PM
HP Recommended
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I finally figured out what I did wrong.
When I first installed the HP software on the Laptop it asks how you have the printer connected (1) USB (2) Network (3) Wireless. Because I had a Laptop with a Wireless connection, I selected the wireless option.
However, that was not the setup I have for this HP Printer. I have this HP Printer connected to my Wireless Router using an Ethernet Cable. So even though the Laptop was wireless, the HP Printer is actually a Network connected device.
So, I unnstalled the HP software and re-installed it and then selected option 2 — the Network connected HP printer and the software installed and the Printer and Scanner now work perfectly on the Laptop.
I think what was confusing me was that option 3 — the wireless option — actually worked and the setup went through even though I really shouldn’t have picked that option.
Anyway, it is all working now. If I ONLY would have picked the right option when I selected the install, I wouldn’t have had a single problem.
Was this reply helpful?
Yes
No
8 REPLIES 8
02-08-2016
07:27 AM
HP Recommended
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Welcome to the HP Forums!
I understand that you cannot scan with your HP Laserjet 1536dnf mfp printer, on Windows 10. And, I am happy to help!
To verify that the printer’s hardware is functional, are you able to make copies with the printer’s scanner glass?
If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you ‘like’, or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!
Hope to hear from you soon! 
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up» to say “Thanks” for helping!
Was this reply helpful?
Yes
No
02-13-2016
07:48 AM
— edited
02-13-2016
10:23 AM
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I know the scanner is workng properly, because I have 3 other PC’s that I upgraded to Windows 10 that do not have this problem and the scanner works fine.
The only thing I did differently on this last PC that I upgraded was that before I upgraded to Windows 10 I when ahead and deleted the Printer in Windows7 first. My plan was to let the PC upgrade to Windows 10 and then I would re-install the HP Printer software in Windows 10 thinking this would eliminate any issues with the Printer Drivers. We’ll, everything worked except the scanner.. it just does not launch at all. The printer works perfectly though.
I have deleted and reinstalled the printer software in Windows 10 several times. That didn’t help. I have downloaded the most recent HP Full Package from the HP website. It installs without a problem… when I click on the Scanner Icon, it just doesn’t launch.
I tried disabling the Window Firewall and the AV protection during the installation — still can’t get the scanner to launch. I tried running the scanner as an Administrator (the account on the PC is an administrator anyway). That didn’t work.
So, it’s a mystery why this install doesn’t work and my other PC’s work fine. The only difference between the PC’s that have the scanner softare working is that I just let the Windows 10 upgrade without trying to remove the printer in Windows 7. I guess I should have not tried to «outsmart» the Windows 10 update!
So, any further suggestions to test, please let me know… Thanks
PS, I will try the «Scan without using HP Software» and will report what happens…
Was this reply helpful?
Yes
No
02-15-2016
04:37 AM
HP Recommended
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I tried to use the Windows 10 App’s for scanning and Windows reported that it could not detect a scanner, so it didn’t work.
So I guess the next question would be how to get Windows 10 to detect the Scanner. Can the Scanner be Manually added?
I am connecting to the HP Printer/scanner via a Wireless Connection. I wonder if I connected to the Printer directly with a Printer Cable if that would help any?
Any suggestions to fix this problem are appreciated.
Was this reply helpful?
Yes
No
02-15-2016
06:10 PM
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I used a Printer Cable and connected it to a USB Port on my Laptop and to the HP Printer. Then when I clicked on the HP Scanner it worked fine. So I do have a work-around if I even need to scan something. Not the solution I was looking for, but it makes the scanner work.
I actually have this Printer connected via an Ethernet Cable to my wireless Router. My Laptop connects via the network. So I’m beginning to wonder if there is a port being blocked by my Wireless router.
Was this reply helpful?
Yes
No
02-15-2016
07:17 PM
HP Recommended
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I finally figured out what I did wrong.
When I first installed the HP software on the Laptop it asks how you have the printer connected (1) USB (2) Network (3) Wireless. Because I had a Laptop with a Wireless connection, I selected the wireless option.
However, that was not the setup I have for this HP Printer. I have this HP Printer connected to my Wireless Router using an Ethernet Cable. So even though the Laptop was wireless, the HP Printer is actually a Network connected device.
So, I unnstalled the HP software and re-installed it and then selected option 2 — the Network connected HP printer and the software installed and the Printer and Scanner now work perfectly on the Laptop.
I think what was confusing me was that option 3 — the wireless option — actually worked and the setup went through even though I really shouldn’t have picked that option.
Anyway, it is all working now. If I ONLY would have picked the right option when I selected the install, I wouldn’t have had a single problem.
Was this reply helpful?
Yes
No
02-17-2016
12:53 PM
HP Recommended
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The HP scan and capture worked perfectly. Thanks
Was this reply helpful?
Yes
No
Zeta
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20,017
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09-30-2016
05:41 AM
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For me it’s not working. I have the exact same setup. It worked before, but after changing ISP, meaning changing modem/router, it doesn’t work anymore. Printing works. I can also access the printers admin-pages from my laptop. Just not scan. Neither does the Win built-in scanning app work. It says the printer is ofline.
Any ideas appreciated.
Was this reply helpful?
Yes
No
Zeta
8
3
1
20,016
Level 2
09-30-2016
05:48 AM
HP Recommended
- Mark as New
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Additional info:
HP Scan and Capture tool, while under settings, connect to device — Even when I specify the IP-address, it states it cannot find the device, although I can print to it and access the admin-pages…
(Oh, and it’s a 1522nf — just noted the subject….)
Was this reply helpful?
Yes
No
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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- HP laserjet 1536dnf mfp Windows 10 Scan not working
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
02-05-2016
05:19 AM
— last edited on
02-05-2016
08:12 AM
by
kevin-t
HP Recommended
- Mark as New
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Product: laserjet 1536dnf mfp
After upgrading to Windows 10 from Wndows 7 I’ve run into a problem with the Scaner on the HP LJ 1536dnf MFP.
Before letting MS update my Laptop I removed the Printer from Windows 7. The PC updated to Windows 10 and then I reinstalled the Prnter Software. I did this because I previously had an issue on another PC that I updated to Windows 10 did not get the printer working right.
When I install the Full Featured Printer software downloaded from the HP website, the Printer works, but the SCan Feature does not work — when I click on the Icon for the scan and I get a message that says «HP JL M1530 MFP Series Scan was not found»
I’m not trying to use the HP Print and Scan Doctor to see if that helps.
If anyone has any further suggestions, Please post. Thanks.
1 ACCEPTED SOLUTION
02-15-2016
07:17 PM
HP Recommended
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I finally figured out what I did wrong.
When I first installed the HP software on the Laptop it asks how you have the printer connected (1) USB (2) Network (3) Wireless. Because I had a Laptop with a Wireless connection, I selected the wireless option.
However, that was not the setup I have for this HP Printer. I have this HP Printer connected to my Wireless Router using an Ethernet Cable. So even though the Laptop was wireless, the HP Printer is actually a Network connected device.
So, I unnstalled the HP software and re-installed it and then selected option 2 — the Network connected HP printer and the software installed and the Printer and Scanner now work perfectly on the Laptop.
I think what was confusing me was that option 3 — the wireless option — actually worked and the setup went through even though I really shouldn’t have picked that option.
Anyway, it is all working now. If I ONLY would have picked the right option when I selected the install, I wouldn’t have had a single problem.
Was this reply helpful?
Yes
No
8 REPLIES 8
02-08-2016
07:27 AM
HP Recommended
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Welcome to the HP Forums!
I understand that you cannot scan with your HP Laserjet 1536dnf mfp printer, on Windows 10. And, I am happy to help!
To verify that the printer’s hardware is functional, are you able to make copies with the printer’s scanner glass?
If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you ‘like’, or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up» to say “Thanks” for helping!
Was this reply helpful?
Yes
No
02-13-2016
07:48 AM
— edited
02-13-2016
10:23 AM
HP Recommended
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I know the scanner is workng properly, because I have 3 other PC’s that I upgraded to Windows 10 that do not have this problem and the scanner works fine.
The only thing I did differently on this last PC that I upgraded was that before I upgraded to Windows 10 I when ahead and deleted the Printer in Windows7 first. My plan was to let the PC upgrade to Windows 10 and then I would re-install the HP Printer software in Windows 10 thinking this would eliminate any issues with the Printer Drivers. We’ll, everything worked except the scanner.. it just does not launch at all. The printer works perfectly though.
I have deleted and reinstalled the printer software in Windows 10 several times. That didn’t help. I have downloaded the most recent HP Full Package from the HP website. It installs without a problem… when I click on the Scanner Icon, it just doesn’t launch.
I tried disabling the Window Firewall and the AV protection during the installation — still can’t get the scanner to launch. I tried running the scanner as an Administrator (the account on the PC is an administrator anyway). That didn’t work.
So, it’s a mystery why this install doesn’t work and my other PC’s work fine. The only difference between the PC’s that have the scanner softare working is that I just let the Windows 10 upgrade without trying to remove the printer in Windows 7. I guess I should have not tried to «outsmart» the Windows 10 update!
So, any further suggestions to test, please let me know… Thanks
PS, I will try the «Scan without using HP Software» and will report what happens…
Was this reply helpful?
Yes
No
02-15-2016
04:37 AM
HP Recommended
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I tried to use the Windows 10 App’s for scanning and Windows reported that it could not detect a scanner, so it didn’t work.
So I guess the next question would be how to get Windows 10 to detect the Scanner. Can the Scanner be Manually added?
I am connecting to the HP Printer/scanner via a Wireless Connection. I wonder if I connected to the Printer directly with a Printer Cable if that would help any?
Any suggestions to fix this problem are appreciated.
Was this reply helpful?
Yes
No
02-15-2016
06:10 PM
HP Recommended
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I used a Printer Cable and connected it to a USB Port on my Laptop and to the HP Printer. Then when I clicked on the HP Scanner it worked fine. So I do have a work-around if I even need to scan something. Not the solution I was looking for, but it makes the scanner work.
I actually have this Printer connected via an Ethernet Cable to my wireless Router. My Laptop connects via the network. So I’m beginning to wonder if there is a port being blocked by my Wireless router.
Was this reply helpful?
Yes
No
02-15-2016
07:17 PM
HP Recommended
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I finally figured out what I did wrong.
When I first installed the HP software on the Laptop it asks how you have the printer connected (1) USB (2) Network (3) Wireless. Because I had a Laptop with a Wireless connection, I selected the wireless option.
However, that was not the setup I have for this HP Printer. I have this HP Printer connected to my Wireless Router using an Ethernet Cable. So even though the Laptop was wireless, the HP Printer is actually a Network connected device.
So, I unnstalled the HP software and re-installed it and then selected option 2 — the Network connected HP printer and the software installed and the Printer and Scanner now work perfectly on the Laptop.
I think what was confusing me was that option 3 — the wireless option — actually worked and the setup went through even though I really shouldn’t have picked that option.
Anyway, it is all working now. If I ONLY would have picked the right option when I selected the install, I wouldn’t have had a single problem.
Was this reply helpful?
Yes
No
02-17-2016
12:53 PM
HP Recommended
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The HP scan and capture worked perfectly. Thanks
Was this reply helpful?
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Zeta
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Level 2
09-30-2016
05:41 AM
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For me it’s not working. I have the exact same setup. It worked before, but after changing ISP, meaning changing modem/router, it doesn’t work anymore. Printing works. I can also access the printers admin-pages from my laptop. Just not scan. Neither does the Win built-in scanning app work. It says the printer is ofline.
Any ideas appreciated.
Was this reply helpful?
Yes
No
Zeta
8
3
1
20,016
Level 2
09-30-2016
05:48 AM
HP Recommended
- Mark as New
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Additional info:
HP Scan and Capture tool, while under settings, connect to device — Even when I specify the IP-address, it states it cannot find the device, although I can print to it and access the admin-pages…
(Oh, and it’s a 1522nf — just noted the subject….)
Was this reply helpful?
Yes
No
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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На чтение 9 мин. Просмотров 23.4k. Опубликовано 03.09.2019
Если вы пытаетесь подключить принтер HP к ПК с Windows в первый раз или после чистой установки, вам необходимо сначала установить драйвер принтера HP, чтобы начать процесс печати.
Как и большинство периферийных устройств, принтеру HP также необходимо сначала установить соответствующие драйверы.
Иногда драйверы могут автоматически устанавливаться автоматически после подключения принтера через USB-кабель, в противном случае вам может понадобиться загрузить этот конкретный драйвер принтера и установить его вручную.
В обеих ситуациях процесс установки принтера HP прост и не займет более нескольких минут.
Однако для некоторых пользователей все может быть сложно. Некоторые пользователи сообщают, что при установке драйверов принтера HP на ПК с Windows появляется неустранимая ошибка.
Обычно это происходит, если компьютер не может обнаружить драйвер принтера. Есть несколько способов исправить эту ошибку и заставить ваш принтер снова работать.
В этой статье я перечислил все возможные проблемы с неустранимыми ошибками принтера HP и несколько быстрых способов их устранения.
- Также читайте: Microsoft тайно добавляет виртуальный принтер в OneNote
Некоторые из распространенных ошибок драйвера принтера HP:
- Фата ошибка. Хорошо
- Ошибка Произошла неустранимая ошибка, препятствующая использованию продукта
- Драйверы для этого устройства не установлены (код 28). Чтобы переустановить драйверы, нажмите Переустановить драйвер
- Фатальная ошибка 2753 – MSI.dot4wrp
Содержание
- Как я могу исправить фатальные ошибки драйвера принтера HP в Windows 10?
- Решение 1. Отключите HP Smart Install
- Решение 2. Запустите средство устранения неполадок Windows
- Решение 3. Отключите и снова подключите принтер
- Решение 4. Извлеките принтер из панели управления.
- Решение 5. Остановите службу диспетчера очереди печати
- Решение 6. Установите драйвер принтера вручную из диспетчера устройств
- Решение 7. Установите принтер с помощью драйвера принтера Windows
- Решение 8. Загрузите 32-разрядный установщик для 32-разрядной и 64-разрядной версий Windows
- Решение 9. Обратитесь в службу поддержки HP
- Решение 10. Восстановите систему до более ранней точки
- Заключение
Как я могу исправить фатальные ошибки драйвера принтера HP в Windows 10?
Решение 1. Отключите HP Smart Install
HP Smart Install – это программное приложение, которое поставляется в комплекте с принтерами HP. Хотя HP больше не поддерживает это программное обеспечение, если оно установлено на любом компьютере, оно может создавать проблемы с установкой драйвера.
Таким образом, если вы столкнулись с фатальной ошибкой при установке драйвера принтера HP, отключение опции HP Smart Install решит проблему. Выполните следующие действия, чтобы отключить HP Smart Install.
- На экране принтера перейдите в Настройка> Сервис.
- Откройте HP Smart Install и убедитесь, что эта функция отключена.
- Теперь попробуйте установить драйвер и посмотреть, если отключение функции решило ошибку.
Решение 2. Запустите средство устранения неполадок Windows
Windows 10 имеет встроенное средство устранения неполадок, которое помогает пользователям в случае, если что-то перестает работать. Средство устранения неполадок может найти и исправить многие распространенные проблемы с вашим ПК.
Чтобы устранить неполадки вашего принтера, выполните следующие действия.
- Откройте Настройки . Нажмите Обновление и безопасность.
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Откройте вкладку Устранение неполадок . В разделе Начать работу выберите « Принтер ». Нажмите кнопку Запустить средство устранения неполадок , чтобы продолжить.
- Средство устранения неполадок запускает диагностическую проверку всех распространенных проблем, которые могут повлиять на работу принтера, таких как функция принтера Spooler и т. Д.
- Если он найден, он попросит вас применить рекомендуемые настройки для решения проблемы.
Если проблема не устранена, закройте средство устранения неполадок и перейдите к следующим шагам.
- Также читайте: 6 лучших программ для управления принтером для оптимизации производительности
Решение 3. Отключите и снова подключите принтер
Иногда простые решения, такие как отключение и повторное подключение принтера, могут решить эту проблему.
Итак, выключите принтер и отсоедините от компьютера. Подождите несколько секунд и снова подключите принтер, но на этот раз используйте другой порт USB. Иногда USB-порт также может вызывать досадные ошибки.
Решение 4. Извлеките принтер из панели управления.
Следующее решение – удалить любой из перечисленных принтеров из панели управления. Вам также необходимо удалить все драйверы для принтеров, которые могли быть установлены на вашем компьютере. Вот как это сделать.
- Откройте Панель управления . Если вы не знаете, как это сделать, просто введите «Панель управления» на панели «Кортана/поиск» и выберите ее из результатов.
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В разделе Оборудование и звук нажмите Просмотр устройств и принтеров.
- Выберите любой из перечисленных принтер HP и нажмите Удалить устройство.
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Перезагрузите компьютер, как только он будет удален.
- Нажмите Windows Key + R , введите следующую команду и нажмите ОК. Printui.exe/s
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Откроется окно Свойства сервера печати .Нажмите на вкладку Драйверы, выберите любой из перечисленных принтеров HP и нажмите кнопку Удалить .
- Выберите вариант Удалить драйвер и пакет драйверов и нажмите ОК .
Попробуйте установить драйвер еще раз, чтобы увидеть, если проблема решена. Если нет, перезагрузите компьютер и попробуйте снова.
- Также прочитайте: что делать, если драйвер принтера для Windows 10 недоступен
Решение 5. Остановите службу диспетчера очереди печати
Другое решение для исправления неустранимой ошибки при установке принтера HP – остановка службы диспетчера очереди печати из окна «Службы». После этого вам необходимо удалить все файлы в папке Spool. Вот как это сделать.
- Откройте диалоговое окно «Выполнить», нажав клавишу Windows + R . Введите «services.msc » и нажмите ввод.
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Откроется окно Службы . Найдите Диспетчер очереди печати в списке.
- Нажмите правой кнопкой мыши на Диспетчер очереди печати и выберите Стоп . Закрыть окно служб.
- Снова откройте диалоговое окно «Выполнить», введите Буфер и нажмите Enter.
- Удалить все в этой папке. Если будет запрошено разрешение администратора, нажмите ОК .
- Снова откройте окно «Службы» с помощью диалогового окна «Запуск» и запустите службу Диспетчер очереди печати . Нажмите правой кнопкой мыши и выберите Пуск.
Перезапустите установочный пакет драйвера и проверьте наличие улучшений.
- Также прочитайте: что делать, если на вашем компьютере не работает служба очереди печати
Решение 6. Установите драйвер принтера вручную из диспетчера устройств
Диспетчер устройств позволяет отключить/включить и установить/удалить драйверы для любого оборудования, подключенного к вашему компьютеру.
Таким образом, если у вас возникают проблемы при установке драйверов принтера HP, вы можете попробовать установить их вручную.
Когда компьютер попросит вас подключить USB-кабель во время установки, выполните следующие действия.
- На панели Cortana/search введите Диспетчер устройств и откройте его.
- Нажмите Просмотр и выберите Показать скрытые устройства сверху.
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Найдите параметр Очереди печати и разверните его, нажав значок >/+ .
- Нажмите “ HP Universal Printing ” правой кнопкой мыши и выберите “ Обновить драйвер. ”
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В новом диалоговом окне у вас есть два варианта. Выберите « Обозреватель моего компьютера для программного обеспечения драйвера. »
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Выберите « Позвольте мне выбрать из списка доступных драйверов на моем компьютере. ». Откроется окно мастера установки принтера.
- Затем выберите драйвер принтера из списка и нажмите Далее. Дождитесь завершения установки драйвера.
- После установки закройте диспетчер устройств.
Перезагрузите компьютер и убедитесь, что установка драйвера принтера вручную устранила фатальную ошибку, и вы можете использовать принтер.
- Также читайте: Как заблокировать Anatova Ransomware на ПК с Windows 10
Решение 7. Установите принтер с помощью драйвера принтера Windows
Windows 10 поставляется с общими драйверами для большого количества оборудования, включая дисплей и принтеры. Если вам не удается установить официальные драйверы принтера HP, попробуйте установить принтер с использованием драйверов по умолчанию.
Вот как это сделать. Начните с подключения вашего принтера к компьютеру. Существует несколько способов подключения любого принтера, включая USB-соединение, беспроводное соединение через Wi-Fi и проводное соединение с вашей сетью.
- На панели Cortana/Search введите Добавить принтер и откройте Добавить принтер или сканер .
- Снова нажмите кнопку Добавить принтер или сканер в разделе Настройки и следуйте инструкциям на экране для установки драйвера принтера.
Теперь напечатайте как образец документа, чтобы проверить, успешно ли установлен драйвер принтера.
- Также читайте: 5 лучших беспроводных принтеров, совместимых с Windows 10
Решение 8. Загрузите 32-разрядный установщик для 32-разрядной и 64-разрядной версий Windows
Если вы используете 64-разрядную версию Windows и сталкиваетесь с фатальной ошибкой, попробуйте вместо этого использовать 32-разрядную версию.
Некоторые пользователи сообщают, что 32-разрядный драйвер принтера HP работает без сбоев даже в 64-разрядной версии Windows без фатальной ошибки.
Вы можете скачать соответствующую 32-разрядную версию драйвера для вашего принтера с официального сайта HP.
Решение 9. Обратитесь в службу поддержки HP
Если ни одно из решений не работает и вы все еще получаете неустранимую ошибку, поддержка HP может помочь вам решить проблему. Агенты службы поддержки клиентов подключаются к вашему компьютеру удаленно и устраняют ошибку, если она доступна.
- Для этого перейдите на сайт www.hp.com/contacthp/.
- Если вам известен номер продукта (каждый принтер имеет уникальный номер продукта), введите его. Если нет, выберите параметр Автоопределение .
- Прокрутите вниз до « Все еще нужна помощь? Заполните форму, чтобы сохранить параметры контакта ».
- Нажмите на параметры контактов HP и выберите Получить номер телефона.
Вы можете перейти отсюда и разрешить службе поддержки устранить ошибку, подключившись к компьютеру удаленно.
Решение 10. Восстановите систему до более ранней точки
Если вам повезло и вы создали точку восстановления системы, вы можете восстановить свой компьютер до более ранней точки, когда компьютер и принтер работали безупречно.
Это долгий путь, но Windows создает обычную точку восстановления системы, которая помогает восстановить ПК до более раннего момента времени, чтобы устранить серьезные проблемы с компьютером.
Компьютеры с Windows 10 обычно создают точку восстановления системы автоматически всякий раз, когда пользователь устанавливает новую программу или когда ПК получает обновление ОС.
Примечание. . Точка восстановления удаляет все программы, установленные на вашем компьютере после создания Точки восстановления. Но это не влияет ни на один из файлов на вашем компьютере.
Вот как выполнить восстановление системы:
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Введите Восстановление системы на панели Cortana/Search и выберите Создать точку восстановления системы.
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Нажмите кнопку Восстановление системы и нажмите Далее.
- В окне Восстановление системы установите флажок Показать дополнительные точки восстановления . Это отобразит все точки восстановления, доступные на вашем локальном диске.
- Выберите самый последний или предыдущий и нажмите ОК.
Следуйте инструкциям на экране, и через несколько минут система будет восстановлена до выбранной вами точки. Попробуйте снова использовать принтер, чтобы проверить, работает ли он.
Заключение
Принтеры являются важным офисным оборудованием, и их отсутствие может раздражать. Если ваш принтер HP выдает фатальную ошибку при установке драйвера, вы сможете исправить проблему, следуя решениям, приведенным в этой статье.
Сообщите нам исправление, которое сработало для вас, или если у вас есть новое исправление, которое не указано в этой статье в комментариях ниже.