Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC’s only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
- HP Support Solutions Framework — Windows Service, localhost Web server, and Software
Removing Installed Software:
- Remove «HP Support Solutions Framework» through Add/Remove programs on PC
Requirements:
- Operating System — Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser — Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
Privacy Policy
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Country/Region:
United States
Other software resources
-
32bit
64bitWindows 7 -
32bit
64bitWindows 8 -
32bit
64bitWindows 8.1 -
32bit
64bitWindows 10, Windows 11
20.53 MB
- 64bitWindows 8
- 64bitWindows 10, Windows 11
- Synaptics
19.3.31.31
2017-08-16
- Mice and other pointing devices
больше
181.44 MB
- 32bit64bitWindows 10, Windows 11
- HP
1.1.19.1
2017-04-19
- Human Interface Devices (HID)
больше
3.9 MB
- 64bitWindows 10, Windows 11
- Synaptics
19.3.11.37
2016-08-16
- Mice and other pointing devices
больше
181.5 MB
- 64bitWindows 10, Windows 11
- AMD
16.300.2701.0000
2016-08-09
- Display adapters
- SecurityDevices
- Sound, video and game controllers
И еще 2
больше
401.41 MB
- 64bitWindows 10, Windows 11
- RealTek
6.0.1.7898
2016-08-02
- Sound, video and game controllers
больше
327.38 MB
- 64bitWindows 10, Windows 11
- RealTek
2023.38.0701.2016
2016-07-27
- Network adapters
больше
42.15 MB
- 64bitWindows 10, Windows 11
- Intel
19.2.0.1
2016-07-24
- Network adapters
больше
204.99 MB
- 64bitWindows 10, Windows 11
- RealTek
10.010.0714.2016
2016-07-14
- Network adapters
больше
10.34 MB
- 64bitWindows 10, Windows 11
- RealTek
10.0.10586.31225
2016-05-17
- Universal Serial Bus controllers
больше
16.32 MB
- 32bit64bitWindows 7
- 64bitWindows 10, Windows 11
- RealTek
1.3.893.1
2016-05-09
- Bluetooth devices
- BluetoothVirtual
- Human Interface Devices (HID)
И еще 3
больше
57.62 MB
- 64bitWindows 10, Windows 11
- Synaptics
19.2.16.81
2016-03-31
- Mice and other pointing devices
больше
180.57 MB
- 64bitWindows 10, Windows 11
- AMD
15.301.2301.1002
2016-03-26
- Display adapters
- IDE ATA/ATAPI controllers
- SecurityDevices
И еще 3
больше
335.49 MB
- 64bitWindows 10, Windows 11
- RealTek
6.0.1.7765
2016-03-09
- Sound, video and game controllers
больше
258.73 MB
- 64bitWindows 10, Windows 11
- AMD
16.101.1311.1001
2016-03-08
- Display adapters
- IDE ATA/ATAPI controllers
- SecurityDevices
И еще 3
больше
333.46 MB
- 64bitWindows 10, Windows 11
- Broadcom
7.35.344.0
2016-01-26
- Network adapters
больше
45.26 MB
- 64bitWindows 10, Windows 11
- RealTek
10.007.0107.2016
2016-01-07
- Network adapters
больше
9.56 MB
- 64bitWindows 10, Windows 11
- RealTek
10.0.10586.31222
2015-12-21
- Universal Serial Bus controllers
больше
16.32 MB
- 64bitWindows 10, Windows 11
больше
21.02 MB
- 32bit64bitWindows 10, Windows 11
больше
9.48 MB
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:BIOS
Version:F.43 Rev.A
Released:28 Aug 2015
System:BIOS
Size:24.68Mb
Description:BIOS for HP Pavilion — 17-g018ur
This package contains the WinFlash utility and a system BIOS image
for the listed notebook models and operating systems. The WinFlash
utility is used to locally flash the system BIOS (ROM) on notebooks
operating in a Microsoft Windows environment.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel Collaborative Processor Per
Version:1.0.0.1018 Rev.B
Released:23 Jul 2015
System:Windows 10 64-bit
Size:1.63Mb
Description:Intel Collaborative Processor Per driver for HP Pavilion — 17-g018ur
This package provides the driver that enable Intel Collaborative
Processor Performance Control (CPPC) in supported notebook models
that are running a supported operating system. CPPC reduces active
power to deliver improved battery life and allows the system to
reach deeper lower power states.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel Serial IO Driver
Version:604.10120.2652.361 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:2.79Mb
Description:Intel Serial IO Driver for HP Pavilion — 17-g018ur
This package contains the driver that enables the Intel Serial IO
Drivers to be used with supported notebook models that are running
a supported operation system. Intel Serial IO Bus Drivers software
stack provides drivers for these IO modules to control the serial
interfaces and sensors that are connected in the Intel Serial IO
buses.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Synaptics TouchPad Driver
Version:19.0.12.95 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:199.34Mb
Description:Synaptics TouchPad Driver for HP Pavilion — 17-g018ur
This package provides the driver that enables the Synaptics
TouchPad in supported notebook models that are running a supported
operating system. The driver enables general touchpad functionality
(for example double-tap and scroll) and provides a user interface.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:ELAN Touchpad Driver
Version:15.2.1.1 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:107.95Mb
Description:ELAN Touchpad Driver for HP Pavilion — 17-g018ur
This package provides the driver that enables the ELAN Touchpad in
supported notebook models that are running a supported operating
system. The driver enables general touchpad functionality (for
example double-tap and scroll) and provides a user inter-face.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:AMD High-Definition (HD) Graphics Driver
Version:15.200.1045.0 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:299.72Mb
Description:AMD High-Definition (HD) Graphics Driver for HP Pavilion — 17-g018ur
This package provides the AMD High-Definition (HD) Graphics Driver
and Catalyst Control Center for supported notebook models that are
running a supported operating system. For notebooks with switchable
graphics modes, this package includes drivers for both graphics
processing units (GPUs). Switchable graphics enable users to switch
between a power-saving graphics mode (normally used under battery
power) and a high-performance graphics mode. If high-definition
multimedia i… more
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel High-Definition (HD) Graphics Driver
Version:10.18.15.4248 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:169.74Mb
Description:Intel High-Definition (HD) Graphics Driver for HP Pavilion — 17-g018ur
This package provides the driver that enables the Intel
High-Definition (HD) Graphics in supported notebook models that are
running a supported operating system. If high-definition multimedia
interface (HDMI) video output is supported, this package also
installs the HDMI Audio Driver.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Realtek Local Area Network (LAN) Driver
Version:10.1.505.2015 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:12.66Mb
Description:Realtek Local Area Network (LAN) Driver for HP Pavilion — 17-g018ur
This package provides the Realtek Local Area Network (LAN) Driver
that enables the Realtek Network Interface Card (NIC) Chip in
supported notebook models that are running a supported operating
system.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel Chipset Installation Utility and Driver
Version:10.1.1.7 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:3.02Mb
Description:Intel Chipset Installation Utility and Driver for HP Pavilion — 17-g018ur
This package contains the Intel Chipset Installation Utility and
Driver for supported notebook models and operating systems. This
utility enables the operating system to show the correct name for
the installed Intel hardware in the Microsoft Windows Device
Manager.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel Chipset Installation Utility and Driver
Version:10.1.1.7 Rev.A
Released:21 Jul 2015
System:Windows 10 64-bit
Size:3.01Mb
Description:Intel Chipset Installation Utility and Driver for HP Pavilion — 17-g018ur
This package contains the Intel Chipset Installation Utility and
Driver for supported notebook models and operating systems. This
utility enables the operating system to show the correct name for
the installed Intel hardware in the Microsoft Windows Device
Manager.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Realtek Card Reader Driver
Version:10.0.370.91 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:14.01Mb
Description:Realtek Card Reader Driver for HP Pavilion — 17-g018ur
This package contains the driver that enables the Realtek Card
Reader in supported notebook models that are running a supported
operating system. The card reader enables users to read from or
write to supported removable storage cards, which are typically
used in digital cameras, digital music players, and cellular
phones.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel Dynamic Plat
Version:8.1.10600.150 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:19.15Mb
Description:Intel Dynamic Plat driver for HP Pavilion — 17-g018ur
This package contains the driver that enables the Intel Dynamic
Platform and Thermal Framework firmware. Intel Dynamic Platform and
Thermal Framework provide system temperature and power utilization
information for the system thermal protection to function properly.
This package is provided for supported notebook models running a
supported operating system.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Realtek High-Definition (HD) Audio Driver
Version:6.0.1.7548 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:217.36Mb
Description:Realtek High-Definition (HD) Audio Driver for HP Pavilion — 17-g018ur
This package provides the driver for the Realtek High-Definition
(HD) Audio in supported notebook models that are running a
supported operating system.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel Trusted Execution Engine Interface Driver
Version:2.0.0.1067 Rev.B
Released:21 Jul 2015
System:Windows 10 64-bit
Size:37.79Mb
Description:Intel Trusted Execution Engine Interface Driver for HP Pavilion — 17-g018ur
This package provides the Intel Trusted Execution Engine Interface
(TXE) Driver for the supported notebook models running a supported
operating system. The Intel Trusted Execution Engine Interface
enables the Secure Boot and provides services required for platform
security features such as Intel Platform Trust Technology (Intel
PPT).
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel Rapid Storage Technology Driver
Version:14.5.0.1081 Rev.A
Released:20 Jul 2015
System:Windows 10 64-bit
Size:14.69Mb
Description:Intel Rapid Storage Technology Driver for HP Pavilion — 17-g018ur
This package contains the Intel Rapid Storage Technology Driver for
the supported notebook models and operating systems. The Intel
Rapid Storage Technology is designed to provide functionality for
the Intel Storage Controllers. The driver improves Serial ATA
(SATA) disk performance with Native Command Queuing.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel Management Engine Interface (MEI) Driver
Version:11.0.0.1155 Rev.A
Released:20 Jul 2015
System:Windows 10 64-bit
Size:61.02Mb
Description:Intel Management Engine Interface (MEI) Driver for HP Pavilion — 17-g018ur
This package provides the Intel Management Engine Interface (MEI)
Driver for the supported notebook models and operating systems. The
Intel Management Engine Interface enables communication between the
host operating system and the Intel Management Engine firmware.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel High-Definition (HD) Graphics Driver
Version:10.18.15.4240 Rev.A
Released:20 Jul 2015
System:Windows 10 64-bit
Size:169.48Mb
Description:Intel High-Definition (HD) Graphics Driver for HP Pavilion — 17-g018ur
This package provides the driver that enables the Intel
High-Definition (HD) Graphics in supported notebook models that are
running a supported operating system. If high-definition multimedia
interface (HDMI) video output is supported, this package also
installs the HDMI Audio Driver.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Intel Dynamic Plat
Version:8.1.10600.147 Rev.A
Released:20 Jul 2015
System:Windows 10 64-bit
Size:19.15Mb
Description:Intel Dynamic Plat driver for HP Pavilion — 17-g018ur
This package contains the driver that enables the Intel Dynamic
Platform and Thermal Framework firmware. Intel Dynamic Platform and
Thermal Framework provide system temperature and power utilization
information for the system thermal protection to function properly.
This package is provided for supported notebook models running a
supported operating system.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Realtek High-Definition (HD) Audio Driver
Version:6.0.1.7457 Rev.A
Released:20 Apr 2015
System:Windows 8.1 64-bitWindows 7 64-bit
Size:194.54Mb
Description:Realtek High-Definition (HD) Audio Driver for HP Pavilion — 17-g018ur
This package provides the driver for the Realtek High-Definition
(HD) Audio in supported notebook models that are running a
supported operating system.
Compatible devices:
N2H62EA, N2H62EAR
Category:Notebooks
Device:HP Pavilion — 17-g018ur
Name:Synaptics TouchPad Driver
Version:18.1.48.54 Rev.A
Released:14 Apr 2015
System:Windows 8.1 64-bitWindows 7 64-bit
Size:194.04Mb
Description:Synaptics TouchPad Driver for HP Pavilion — 17-g018ur
This package provides the driver that enables the Synaptics
TouchPad in supported notebook models that are running a supported
operating system. The driver enables general touchpad functionality
(for example double-tap and scroll) and provides a user interface.
Compatible devices:
N2H62EA, N2H62EAR
- Found — 47 drivers at 3 pages
- 1
- 2
- 3
Hi, @welten
Unfortunately, there is no easy way to get the W7 drivers for your model.
You are going to have to piecemeal them together from various sources.
See if these work.
Chipset. Install and restart the PC. You want the first file listed on the webpage.
http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
Graphics: 1st one on the list. Install and restart the PC.
http://support.amd.com/en-us/download/apu?os=Windows%207%20-%2064
Audio: Accept the agreement. Download and install the 2nd driver on the list and restart the PC.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT…
Ethernet: Download, unzip and run the setup application from the W7 driver at the link below.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy…
SD card reader: Download, unzip and run the setup application from the 1st file listed at the link below…
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT…
Touchpad:
This package provides the driver that enables the ELAN Touchpad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.
http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79516.exe
I don’t know what model wifi adapter your model has, so please go to the device manager and post the hardware ID for the device you see listed in the device manager labeled as a Network Controller.
Use this guide for how to find the hardware ID for a device…
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
Hi, @welten
Unfortunately, there is no easy way to get the W7 drivers for your model.
You are going to have to piecemeal them together from various sources.
See if these work.
Chipset. Install and restart the PC. You want the first file listed on the webpage.
http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
Graphics: 1st one on the list. Install and restart the PC.
http://support.amd.com/en-us/download/apu?os=Windows%207%20-%2064
Audio: Accept the agreement. Download and install the 2nd driver on the list and restart the PC.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT…
Ethernet: Download, unzip and run the setup application from the W7 driver at the link below.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy…
SD card reader: Download, unzip and run the setup application from the 1st file listed at the link below…
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT…
Touchpad:
This package provides the driver that enables the ELAN Touchpad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.
http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79516.exe
I don’t know what model wifi adapter your model has, so please go to the device manager and post the hardware ID for the device you see listed in the device manager labeled as a Network Controller.
Use this guide for how to find the hardware ID for a device…
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/