Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC’s only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
- HP Support Solutions Framework — Windows Service, localhost Web server, and Software
Removing Installed Software:
- Remove «HP Support Solutions Framework» through Add/Remove programs on PC
Requirements:
- Operating System — Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser — Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
Privacy Policy
© Copyright 2023 HP Development Company, L.P.
HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.
Related Videos
Country/Region:
United States
Driver Name
File Info
File Name
File Size:18.3 MB
Version:6.0.1.5548 A
Release Date:Mar 31, 2008
File Size:4.1 MB
Version:4.33.1.60 A
Release Date:May 20, 2008
File Size:22.5 MB
Version:4.36.7.60 B
Release Date:Aug 05, 2008
File Size:14.8 MB
Version:4.31.0.50 A
Release Date:Nov 08, 2007
File Size:1.9 MB
Version:8.3.1.1009
Release Date:Sep 11, 2007
File Size:21.6 MB
Version:13.11 A
Release Date:Jun 26, 2007
File Size:21.6 MB
Version:13.11 A
Release Date:Nov 08, 2007
File Size:16.9 MB
Version:7.14.10.1437 A
Release Date:Mar 31, 2008
File Size:141.1 MB
Version:7.15.11.7432 A
Release Date:Mar 25, 2008
File Size:7.8 MB
Version:7.14.10.1187 A
Release Date:May 10, 2007
File Size:133.7 MB
Version:2.00 A
Release Date:Jan 18, 2008
File Size:141.7 MB
Version:7.15.11.7713
Release Date:Apr 28, 2009
File Size:21.0 MB
Version:6.40.8.2 H
Release Date:Aug 20, 2008
File Size:2.6 MB
Version:22.0 A
Release Date:Mar 09, 2009
File Size:3.6 MB
Version:1.0 D
Release Date:Jun 29, 2009
File Size:19.7 MB
Version:6.40 B
Release Date:Dec 19, 2007
File Size:24.3 MB
Version:10.0.13.2
Release Date:Oct 09, 2007
File Size:12.1 MB
Version:11.1.18.0 Rev. A
Release Date:Dec 19, 2008
File Size:6.9 MB
Version:7.9.0.4 A
Release Date:Nov 10, 2007
File Size:4.0 MB
Version:5.0 A
Release Date:Nov 05, 2007
File Size:12.0 MB
Version:11.1.18.0 A
Release Date:Dec 03, 2008
File Size:2.3 MB
Version:1.0.0.18 B
Release Date:May 23, 2007
File Size:6.9 MB
Version:7.9.0.4 A
Release Date:Nov 08, 2007
File Size:2.9 MB
Version:3.51.01 A
Release Date:Nov 08, 2007
File Size:2.7 MB
Version:6.12.6.0 A
Release Date:Nov 10, 2007
File Size:10.8 MB
Version:7.61.0.0 A
Release Date:Jan 12, 2007
File Size:22.3 MB
Version:7.67.0.0 A
Release Date:Nov 08, 2007
File Size:16.8 MB
Version:7.10 B
Release Date:Nov 03, 2008
File Size:5.6 MB
Version:8.10 B
Release Date:Sep 26, 2008
File Size:58.2 MB
Version:6.0 I
Release Date:Dec 31, 2007
File Size:3.4 MB
Version:3.00 F
Release Date:Apr 13, 2007
File Size:3.4 MB
Version:3.00
Release Date:Nov 08, 2007
File Size:4.3 MB
Version:6.202.125.2008 A
Release Date:Mar 31, 2008
File Size:44.8 MB
Version:6.0 D
Release Date:Mar 26, 2007
File Size:20.7 MB
Version:2.00 B
Release Date:Jun 20, 2008
File Size:16.5 MB
Version:60.71.546.0
Release Date:Jul 05, 2007
File Size:21.2 MB
Version:8.0.0.1039 A
Release Date:May 01, 2008
File Size:3.0 MB
Version:3.52.02 A
Release Date:Nov 10, 2007
File Size:0.8 MB
Version:1.0.1 A
Release Date:Jan 12, 2007
File Size:3.2 MB
Version:F.5A Rev. A
Release Date:Apr 05, 2010
File Size:3.2 MB
Version:F.2E Rev.
Release Date:Apr 12, 2010
File Size:3.1 MB
Version:F.34
Release Date:Mar 30, 2011
File Size:22.0 MB
Version:6.0.2.0 Rev.B
Release Date:Mar 11, 2016
File Size:4.0 MB
Version:C40A/80A Rev. 1.0
Release Date:Dec 15, 2008
File Size:0.9 MB
Version:HP-21
Release Date:Jun 27, 2007
File Size:0.4 MB
Version:1.00 B
Release Date:Jun 12, 2008
File Size:0.6 MB
Version:1.00 A
Release Date:Jun 04, 2008
File Size:14.8 MB
Version:2.00
Release Date:Oct 31, 2007
File Size:4.0 MB
Version:2.00
Release Date:May 31, 2007
File Size:0.4 MB
Version:1.00 A
Release Date:May 17, 2007
File Size:0.5 MB
Version:1.00 C
Release Date:Dec 21, 2007
File Size:49.0 MB
Version:2.0.2328
Release Date:Dec 22, 2008
File Size:48.8 MB
Version:1017
Release Date:Mar 15, 2008
File Size:177.7 MB
Version:3.63 A
Release Date:Jan 30, 2008
File Size:20.3 MB
Version:3.1.0.3276_32 A
Release Date:Jul 29, 2008
File Size:0.5 MB
Version:1.00 A
Release Date:Dec 19, 2007
File Size:31.0 MB
Version:3.1.9289.3128 Rev. A
Release Date:Sep 29, 2009
File Size:2.6 MB
Version:4.0.10 B
Release Date:Mar 31, 2008
File Size:0.7 MB
Version:1.00 A
Release Date:Sep 10, 2008
File Size:7.2 MB
Version:1.10.19.1 A
Release Date:Dec 10, 2007
File Size:7.2 MB
Version:1.00 D
Release Date:Jul 17, 2008
File Size:5.9 MB
Version:1.10.13.1
Release Date:Nov 08, 2007
File Size:2.4 MB
Version:1.0 A
Release Date:Mar 18, 2008
File Size:5.9 MB
Version:1.00 A
Release Date:Sep 15, 2007
File Size:1.1 MB
Version:1.00 A
Release Date:Jan 03, 2007
File Size:52.4 MB
Version:3.3.0 A
Release Date:Apr 06, 2007
File Size:12.7 MB
Version:3.1.6.1 A
Release Date:Jul 08, 2008
File Size:10.6 MB
Version:2.1.3.0 Rev. A
Release Date:Mar 09, 2009
File Size:0.7 MB
Version:4.0.4
Release Date:Dec 15, 2008
Driver Name
File Info
File Name
File Size:18.3 MB
Version:6.0.1.5548 A
Release Date:Mar 31, 2008
File Size:4.1 MB
Version:4.33.1.60 A
Release Date:May 20, 2008
File Size:22.5 MB
Version:4.36.7.60 B
Release Date:Aug 05, 2008
File Size:14.8 MB
Version:4.31.0.50 A
Release Date:Nov 08, 2007
File Size:1.9 MB
Version:8.3.1.1009
Release Date:Sep 11, 2007
File Size:21.6 MB
Version:13.11 A
Release Date:Jun 26, 2007
File Size:21.6 MB
Version:13.11 A
Release Date:Nov 08, 2007
File Size:13.8 MB
Version:7.14.10.1437 A
Release Date:Mar 31, 2008
File Size:141.1 MB
Version:7.15.11.7432 A
Release Date:Mar 25, 2008
File Size:11.0 MB
Version:7.14.10.1187 A
Release Date:May 10, 2007
File Size:133.7 MB
Version:2.00 A
Release Date:Jan 18, 2008
File Size:141.7 MB
Version:7.15.11.7713
Release Date:Apr 28, 2009
File Size:21.0 MB
Version:6.40.8.2 H
Release Date:Aug 20, 2008
File Size:2.6 MB
Version:22.0 A
Release Date:Mar 09, 2009
File Size:3.6 MB
Version:1.0 D
Release Date:Jun 29, 2009
File Size:19.7 MB
Version:6.40 B
Release Date:Dec 19, 2007
File Size:24.3 MB
Version:10.0.13.2
Release Date:Oct 09, 2007
File Size:12.1 MB
Version:11.1.18.0 Rev. A
Release Date:Dec 19, 2008
File Size:6.9 MB
Version:7.9.0.4 A
Release Date:Nov 10, 2007
File Size:4.0 MB
Version:5.0 A
Release Date:Nov 05, 2007
File Size:12.0 MB
Version:11.1.18.0 A
Release Date:Dec 03, 2008
File Size:2.3 MB
Version:1.0.0.18 B
Release Date:May 23, 2007
File Size:6.9 MB
Version:7.9.0.4 A
Release Date:Nov 08, 2007
File Size:2.9 MB
Version:3.51.01 A
Release Date:Nov 08, 2007
File Size:2.7 MB
Version:6.12.6.0 A
Release Date:Nov 10, 2007
File Size:10.8 MB
Version:7.61.0.0 A
Release Date:Jan 12, 2007
File Size:22.3 MB
Version:7.67.0.0 A
Release Date:Nov 08, 2007
File Size:16.8 MB
Version:7.10 B
Release Date:Nov 03, 2008
File Size:5.6 MB
Version:8.10 B
Release Date:Sep 26, 2008
File Size:58.2 MB
Version:6.0 I
Release Date:Dec 31, 2007
File Size:3.4 MB
Version:3.00 F
Release Date:Apr 13, 2007
File Size:3.4 MB
Version:3.00
Release Date:Nov 08, 2007
File Size:4.3 MB
Version:6.202.125.2008 A
Release Date:Mar 31, 2008
File Size:44.8 MB
Version:6.0 D
Release Date:Mar 26, 2007
File Size:20.7 MB
Version:2.00 B
Release Date:Jun 20, 2008
File Size:21.2 MB
Version:8.0.0.1039 A
Release Date:May 01, 2008
File Size:3.0 MB
Version:3.52.02 A
Release Date:Nov 10, 2007
File Size:3.2 MB
Version:F.5A Rev. A
Release Date:Apr 05, 2010
File Size:3.2 MB
Version:F.2E Rev.
Release Date:Apr 12, 2010
File Size:3.1 MB
Version:F.34
Release Date:Mar 30, 2011
File Size:22.0 MB
Version:6.0.2.0 Rev.B
Release Date:Mar 11, 2016
File Size:4.0 MB
Version:C40A/80A Rev. 1.0
Release Date:Dec 15, 2008
File Size:0.9 MB
Version:HP-21
Release Date:Jun 27, 2007
File Size:0.4 MB
Version:1.00 B
Release Date:Jun 12, 2008
File Size:0.6 MB
Version:1.00 A
Release Date:Jun 04, 2008
File Size:21.4 MB
Version:1.5.0.0
Release Date:Sep 24, 2007
File Size:14.8 MB
Version:2.00
Release Date:Oct 31, 2007
File Size:4.0 MB
Version:2.00
Release Date:May 31, 2007
File Size:0.4 MB
Version:1.00 A
Release Date:May 17, 2007
File Size:0.5 MB
Version:1.00 C
Release Date:Dec 21, 2007
File Size:49.0 MB
Version:2.0.2328
Release Date:Dec 22, 2008
File Size:48.8 MB
Version:1017
Release Date:Mar 15, 2008
File Size:177.7 MB
Version:3.63 A
Release Date:Jan 30, 2008
File Size:24.7 MB
Version:3.1.0.3276_64 A
Release Date:Jul 29, 2008
File Size:0.5 MB
Version:1.00 A
Release Date:Dec 19, 2007
File Size:31.0 MB
Version:3.1.9289.3128 Rev. A
Release Date:Sep 29, 2009
File Size:2.6 MB
Version:4.0.10 B
Release Date:Mar 31, 2008
File Size:0.7 MB
Version:1.00 A
Release Date:Sep 10, 2008
File Size:7.2 MB
Version:1.10.19.1 A
Release Date:Dec 10, 2007
File Size:7.2 MB
Version:1.00 D
Release Date:Jul 17, 2008
File Size:5.9 MB
Version:1.10.13.1
Release Date:Nov 08, 2007
File Size:2.4 MB
Version:1.0 A
Release Date:Mar 18, 2008
File Size:5.9 MB
Version:1.00 A
Release Date:Sep 15, 2007
File Size:1.1 MB
Version:1.00 A
Release Date:Jan 03, 2007
File Size:52.4 MB
Version:3.3.0 A
Release Date:Apr 06, 2007
File Size:12.7 MB
Version:3.1.6.1 A
Release Date:Jul 08, 2008
File Size:10.6 MB
Version:2.1.3.0 Rev. A
Release Date:Mar 09, 2009
File Size:0.7 MB
Version:4.0.4
Release Date:Dec 15, 2008
You’re very welcome.
The only thing I can help you with is how to identify which driver is for what device on the helpjet link.
Most of the HP drivers still reside on their FTP site, the link to is below…
ftp://ftp.hp.com/pub/softpaq/
The above site usually has a cva, html and exe file for each service pack (sp) number
You can find out info on a driver by either selecting the html file number or as a second resort, the cva file number.
Here is how you do it.
Let’s take the BIOS update file from the helpjet site…the first file listed is sp4802436.exe
Drop the last two numbers from that file number and you are left with sp48024.
That will be the HP file number.
Look it up on the FTP site, and the html file gives the info on the file number.
ftp://ftp.hp.com/pub/softpaq/sp48001-48500/sp48024.html
Then here is the exe file…
ftp://ftp.hp.com/pub/softpaq/sp48001-48500/sp48024.exe
It will take a while, but it is better than nothing.
So, using this method, you can identify what the driver is for instead of just downloading it and running it, to find out what it is for.
Good luck.
You’re very welcome.
The only thing I can help you with is how to identify which driver is for what device on the helpjet link.
Most of the HP drivers still reside on their FTP site, the link to is below…
ftp://ftp.hp.com/pub/softpaq/
The above site usually has a cva, html and exe file for each service pack (sp) number
You can find out info on a driver by either selecting the html file number or as a second resort, the cva file number.
Here is how you do it.
Let’s take the BIOS update file from the helpjet site…the first file listed is sp4802436.exe
Drop the last two numbers from that file number and you are left with sp48024.
That will be the HP file number.
Look it up on the FTP site, and the html file gives the info on the file number.
ftp://ftp.hp.com/pub/softpaq/sp48001-48500/sp48024.html
Then here is the exe file…
ftp://ftp.hp.com/pub/softpaq/sp48001-48500/sp48024.exe
It will take a while, but it is better than nothing.
So, using this method, you can identify what the driver is for instead of just downloading it and running it, to find out what it is for.
Good luck.