Hp recovery manager windows 10 как запустить

Друзья, если установленная на ваш ноутбук операционная система стала хулиганить, то можно не заморачиваться поиском различных вирусов, кривых программ, некорректных драйверов и других причин приведших к нестабильной работе Windows, возьмите и просто восстановите заводские настройки на ноутбуке! Проделать это на компьютере HP (Hewlett-Packard) можно за 20 минут. Операционная система будет приведена в идеальное состояние на момент покупки, останется только установить программное обеспечение и всё. Откат к исходному состоянию затронет только диск (C:), информация на других дисках останется нетронутой.

За восстановление на ноутбуках HP отвечает программа HP Recovery Manager, запустить которую можно даже в том случае, если компьютерное устройство не загружается. В своей статье я хочу показать вам все способы восстановления ноутбуку HP «магазинных настроек». 

Hey y’all,

HP has had a number of different recovery strategies for our PCs over the years, often changing significantly depending on the series, operating system, customer segment, etc.  I’ll try to summarize what is relevant today and what I think should be considered when deciding how to recover.  Let me know if there are any questions!

We don’t use HP Recovery Manager anymore!

Starting around the time Windows 10 released, HP consolidated all PC recovery processes into one solution, the HP Recovery Manager.  It had a few features like disc/usb media creation, HP recovery partition, on-disk recovery from F11 or in Windows.   There are detailed instructions here if you need to review them.

Starting last year, however, HP decided to no longer support HP Recovery Manager on newer models.  There were a number of reasons, but mostly it was because the process for including HP applications pre-installed on Windows 10 PCs was changed by Microsoft.  Apps (called UWP) needed to be available in the Microsoft Store to be included pre-installed on PCs.

If your PC was released before the change, you can still use the HP Recovery Manager.  You may need to update the app to the latest version by downloading the softpaq on the driver page for your model.  If you created recovery media using HP Recovery Manager, the media will still work.

But HP doesn’t recommend using HP Recovery Manager in Windows 10, even if you can.  Only in extreme troubleshooting scenarios should you be expected to return to factory conditions.

Use Microsoft Reset instead

It’s just as reliable to use Microsoft Reset as your recovery solution in most cases.  And there are advantages to using Reset over HP Recovery Manager. For one, it’s faster to complete the process.  And you can decide to keep your files and settings if you like.  Most importantly, there are fewer updates to download and install after you are back in Windows.  If your PC came with an earlier version of Windows 10, the reset process will keep your latest known good version.  There is no need to upgrade to the latest spring or fall update.

If you want to install a fresh version of the OS from scratch, you could always download the Windows 10 Media Creation Tool from Microsoft and install the latest version of Windows using the clean install instructions.  Provided you didn’t significantly replace the hardware in your PC, OS activation should automatic.

HP Cloud Recovery

If you really intend to return to factory conditions, your best option might be the HP Cloud Recovery solution.  You’ll download a tool that connects to HP services and creates recovery media specific to your PC.  It can be run from any Windows PC connected to the Internet.

The tool is different for business PCs so be sure to use the one approprate for your model.

Order disks from HP

As a last resort, you can still order media directly from HP.  This doesn’t include every model and the process can be different in some countries.  There is usually a fee involved to cover the cost of shipping and media.

The matrix

I’ve pasted in a table below we use to train support agents at HP.  It helps give a picture of each of these options and what they mean.  We are always updating this list so I’ll check back in and revise when needed.

Customizations	Microsoft System Restore (to previous date)	Microsoft Reset this PC	HP Cloud Recovery Windows 10, 7	Microsoft Windows 10 Media Creation Tool	Order media from HP
	Using Microsoft System Restore (Windows 10,	Resetting Your Computer (Windows 10)	HP Business PCs HP Home PCs	Installing Windows 10	Obtaining PC Recovery USB Drives or Discs
To Launch from inside Windows 10	Search for restore, select Create a restore point System Properties opens with the System Protection tab selected. On the System Protection tab, click System Restore	Start > Settings > Update & security > Recovery> Reset this PC > Get started	In Windows, search for Cloud Recovery, right-click HP Cloud Recovery Tool, and then select Run as administrator.	Start> Settings > Update & security > Recovery>Advanced Startup>Restart now	Not available
To Launch from outside Windows 10	Press F11 upon restart Select Troubleshoot Select Advanced Options Select System Restore	Press F11 upon restart Select Troubleshoot Select Reset this PC	Boot to the USB device that was created using the HP Cloud Recovery Tool to recover your system.  Follow screen steps and instructions.	Requires internet connection to create Installation media or Boot to installation media created	Boot to media
Est. time *Dependent upon PC spec and connectivity speed	System restore time is dependent on the amount of data present within the last restore point. Restore time could take +/- an hour. If the restore point is not the current Windows version, it may take up to 2-3 days to download and install Microsoft quality and security updates.	PC Reset from F11 prompt takes about 20 minutes or more. Additional download (4-5GB) (dependent on internet speed) and installation time is needed to obtain the latest build, software, and updates since the RTM was made.	About 1-4 hours depends on the speed of network and PC specifications. Additionally up to 2-3 days of Microsoft quality and security updates including download and install time (this time may vary depending on when HP image media was created).	When using a Microsoft Windows 10 Media Creation tool, initial installation time is about 30-45 minutes. Additional download (4-5GB, dependent on internet speed) and installation time is needed to obtain the latest build, software, and updates since the CD image was made.	Shipping time + recovery. About 30-180 minutes Install (depending on image size). Additionally up to 2-3 days of Microsoft quality and security updates including download and install time (this time may vary depending on when HP image media was created).
OS	Restores the PC back to when the last restore point was created	Restores the RTM state of the currently installed version of Windows	Return a computer’s software configuration to its original condition, without latest updates	Restores to the most current version of Windows that was available when the Microsoft media was created.	Return a computer’s software configuration to its original condition, without latest updates
Drivers	Restores PC back to last restore point created	All drivers are kept (Only INF based drivers are kept. Device applets installed outside of INF are NOT kept)	The drivers are restored to the original software build from when the HP media was created	Drivers are received from Windows Update server	The drivers are restored to the original software build from when the HP media was created
User data (picture, documents, music, videos, desktop shortcuts)	Restores PC back to last restore point created	Choose an option — Keep my files — Removes everything	Discarded	Discarded Need to reinstall	Discarded Need to reinstall
Personalized Windows settings	Restores PC back to last restore point created	Personalized Windows settings are saved in cloud via Microsoft connected account. Local account need to reset password.	Need to reset	Reinstall to original state to media when created	Need to reset
Store apps (HP-preinstalled)	Restores PC back to last restore point created	Provisioned Store apps are kept	Reinstall to original state to HP Media build	Reinstall to original state to media when created	Reinstall to original state to HP Media build
Store Apps (User-installed)	Restores PC back to last restore point created	All user-installed Store apps are discarded	All user-installed Store apps are discarded	All user-installed Store apps are discarded	All user-installed Store apps are discarded
Desktop apps (HP-preinstalled)	Restores PC back to last restore point created	All HP preinstalled desktop apps are reverted to factory state. Keeps HP preinstalled antivirus as the default	Reinstall to original state to HP Media build	Reinstall to original state to media when created	Reinstall to original state to HP Media build
Desktop apps (User-installed)	Restores PC back to last restore point created	All user-installed desktop apps are discarded	All user-installed desktop apps are discarded	All user-installed desktop apps are discarded	All user-installed desktop apps are discarded

Hey y’all,

HP has had a number of different recovery strategies for our PCs over the years, often changing significantly depending on the series, operating system, customer segment, etc.  I’ll try to summarize what is relevant today and what I think should be considered when deciding how to recover.  Let me know if there are any questions!

We don’t use HP Recovery Manager anymore!

Starting around the time Windows 10 released, HP consolidated all PC recovery processes into one solution, the HP Recovery Manager.  It had a few features like disc/usb media creation, HP recovery partition, on-disk recovery from F11 or in Windows.   There are detailed instructions here if you need to review them.

Starting last year, however, HP decided to no longer support HP Recovery Manager on newer models.  There were a number of reasons, but mostly it was because the process for including HP applications pre-installed on Windows 10 PCs was changed by Microsoft.  Apps (called UWP) needed to be available in the Microsoft Store to be included pre-installed on PCs.

If your PC was released before the change, you can still use the HP Recovery Manager.  You may need to update the app to the latest version by downloading the softpaq on the driver page for your model.  If you created recovery media using HP Recovery Manager, the media will still work.

But HP doesn’t recommend using HP Recovery Manager in Windows 10, even if you can.  Only in extreme troubleshooting scenarios should you be expected to return to factory conditions.

Use Microsoft Reset instead

It’s just as reliable to use Microsoft Reset as your recovery solution in most cases.  And there are advantages to using Reset over HP Recovery Manager. For one, it’s faster to complete the process.  And you can decide to keep your files and settings if you like.  Most importantly, there are fewer updates to download and install after you are back in Windows.  If your PC came with an earlier version of Windows 10, the reset process will keep your latest known good version.  There is no need to upgrade to the latest spring or fall update.

If you want to install a fresh version of the OS from scratch, you could always download the Windows 10 Media Creation Tool from Microsoft and install the latest version of Windows using the clean install instructions.  Provided you didn’t significantly replace the hardware in your PC, OS activation should automatic.

HP Cloud Recovery

If you really intend to return to factory conditions, your best option might be the HP Cloud Recovery solution.  You’ll download a tool that connects to HP services and creates recovery media specific to your PC.  It can be run from any Windows PC connected to the Internet.

The tool is different for business PCs so be sure to use the one approprate for your model.

Order disks from HP

As a last resort, you can still order media directly from HP.  This doesn’t include every model and the process can be different in some countries.  There is usually a fee involved to cover the cost of shipping and media.

The matrix

I’ve pasted in a table below we use to train support agents at HP.  It helps give a picture of each of these options and what they mean.  We are always updating this list so I’ll check back in and revise when needed.

Customizations	Microsoft System Restore (to previous date)	Microsoft Reset this PC	HP Cloud Recovery Windows 10, 7	Microsoft Windows 10 Media Creation Tool	Order media from HP
	Using Microsoft System Restore (Windows 10,	Resetting Your Computer (Windows 10)	HP Business PCs HP Home PCs	Installing Windows 10	Obtaining PC Recovery USB Drives or Discs
To Launch from inside Windows 10	Search for restore, select Create a restore point System Properties opens with the System Protection tab selected. On the System Protection tab, click System Restore	Start > Settings > Update & security > Recovery> Reset this PC > Get started	In Windows, search for Cloud Recovery, right-click HP Cloud Recovery Tool, and then select Run as administrator.	Start> Settings > Update & security > Recovery>Advanced Startup>Restart now	Not available
To Launch from outside Windows 10	Press F11 upon restart Select Troubleshoot Select Advanced Options Select System Restore	Press F11 upon restart Select Troubleshoot Select Reset this PC	Boot to the USB device that was created using the HP Cloud Recovery Tool to recover your system.  Follow screen steps and instructions.	Requires internet connection to create Installation media or Boot to installation media created	Boot to media
Est. time *Dependent upon PC spec and connectivity speed	System restore time is dependent on the amount of data present within the last restore point. Restore time could take +/- an hour. If the restore point is not the current Windows version, it may take up to 2-3 days to download and install Microsoft quality and security updates.	PC Reset from F11 prompt takes about 20 minutes or more. Additional download (4-5GB) (dependent on internet speed) and installation time is needed to obtain the latest build, software, and updates since the RTM was made.	About 1-4 hours depends on the speed of network and PC specifications. Additionally up to 2-3 days of Microsoft quality and security updates including download and install time (this time may vary depending on when HP image media was created).	When using a Microsoft Windows 10 Media Creation tool, initial installation time is about 30-45 minutes. Additional download (4-5GB, dependent on internet speed) and installation time is needed to obtain the latest build, software, and updates since the CD image was made.	Shipping time + recovery. About 30-180 minutes Install (depending on image size). Additionally up to 2-3 days of Microsoft quality and security updates including download and install time (this time may vary depending on when HP image media was created).
OS	Restores the PC back to when the last restore point was created	Restores the RTM state of the currently installed version of Windows	Return a computer’s software configuration to its original condition, without latest updates	Restores to the most current version of Windows that was available when the Microsoft media was created.	Return a computer’s software configuration to its original condition, without latest updates
Drivers	Restores PC back to last restore point created	All drivers are kept (Only INF based drivers are kept. Device applets installed outside of INF are NOT kept)	The drivers are restored to the original software build from when the HP media was created	Drivers are received from Windows Update server	The drivers are restored to the original software build from when the HP media was created
User data (picture, documents, music, videos, desktop shortcuts)	Restores PC back to last restore point created	Choose an option — Keep my files — Removes everything	Discarded	Discarded Need to reinstall	Discarded Need to reinstall
Personalized Windows settings	Restores PC back to last restore point created	Personalized Windows settings are saved in cloud via Microsoft connected account. Local account need to reset password.	Need to reset	Reinstall to original state to media when created	Need to reset
Store apps (HP-preinstalled)	Restores PC back to last restore point created	Provisioned Store apps are kept	Reinstall to original state to HP Media build	Reinstall to original state to media when created	Reinstall to original state to HP Media build
Store Apps (User-installed)	Restores PC back to last restore point created	All user-installed Store apps are discarded	All user-installed Store apps are discarded	All user-installed Store apps are discarded	All user-installed Store apps are discarded
Desktop apps (HP-preinstalled)	Restores PC back to last restore point created	All HP preinstalled desktop apps are reverted to factory state. Keeps HP preinstalled antivirus as the default	Reinstall to original state to HP Media build	Reinstall to original state to media when created	Reinstall to original state to HP Media build
Desktop apps (User-installed)	Restores PC back to last restore point created	All user-installed desktop apps are discarded	All user-installed desktop apps are discarded	All user-installed desktop apps are discarded	All user-installed desktop apps are discarded

Компьютеры, поставляемые HP с предустановленной операционной системой, снабжаются рядом программных инструментов, позволяющих возвращать их в состояние на момент покупки. Такая функция пригодится в случае перепродажи или появлении критических программных сбоев.

Первым делом следует отключить все внешние устройства и аппаратные компоненты, которые не входили в оригинальную комплектацию. Если в процессе эксплуатации основной накопитель полностью форматировался или был заменён, то для восстановления потребуется приобрести специальный оптический диск или скачать его образ.

Начало процедуры

Запустить сброс до заводских настроек можно из приложения HP Recovery Manager или через меню, предваряющее загрузку операционной системы. В первом варианте понадобится найти соответствующую программу через строку поиска меню «Пуск».

Во втором – перезагрузить ноутбук и несколько раз нажать F11 до начала загрузки ОС. В некоторых моделях потребует сначала нажать Esc, а затем F11.

Чтобы начать процесс с оптического носителя, необходимо включить устройство, поместить диск в привод, и перезагрузить его. Если привод не предусмотрен конструкцией, то можно использовать установочную флешку с записанным образом или внешний дисковод.

В приложении HP Recovery Manager нам нужен пункт «Среда восстановления Windows». После этого компьютер перезагрузится и откроет меню действий. Дальнейшие действия одинаковы, вне зависимости от способа запуска утилиты.

Этапы сброса системы

После перезагрузки понадобится выбрать пункт «Диагностика».

Затем Recovery Manager.

Если предустановленной системой была Windows 7 и ниже, то предыдущие два этапа не будут отображены, а процесс начнётся сразу со следующего окна, в котором нужно выбрать «Восстановление системы».

После указать, нужны ли резервные копии пользовательских данных, и кликнуть «Далее». В случае резервного копирования программа проведёт пользователя через несколько простых шагов в соответствующем мастере.

После этого начнётся возврат настроек системы в исходное состояние. Во время выполнения процедуры лучше не трогать компьютер. Общее время, требуемое для завершения, разнится в зависимости от производительности оборудования, количества пользовательских файлов и других нюансов. Но при любых параметрах занимает около часа.

В финале процедуры останется только нажать «Готово».

Если версия оригинальной операционной системы была выше 7, то далее пользователю понадобится указать базовые параметры, как во время первого запуска компьютера или в завершении установки ОС. После этого ноутбук снова готов к работе.

Вероятно понадобятся услуги