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Gulon
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05-17-2017
03:09 AM
— last edited on
05-13-2020
10:31 PM
by
Chao_L
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Product: 4-1152er
Operating System: Microsoft Windows 10 (64-bit)
HP Recommended Solution:
For the users having Webcam issue, you might take a look at the below two articles. Hope they will help you!
Are you working from home too? Let’s figure it out together.
My WebCam does not seem to work. What can I do ?
The below is the troubleshooting guide for Webcam issue from the first article.
1. Are you sure your computer has a camera?
Many models of HP computers did not come with webcams. Before you go any further, check and be sure there is a camera lens staring back at you. You can look up the product specifications for your model for confirmation.
If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable. Or try testing it in a different USB port or even a different PC.
2. Look for the Kill Switch
Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam. This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing. If your model has a kill switch, make sure it’s switched on.
3. Try a hard reset
When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again. Try a power reset. Once detected, you should see the camera in the Device Manager. Right-click the Start button and select Device Manager. Expand the Cameras section to see your camera. You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device. Don’t forget to enable it later if needed.
4. Install the driver
Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver. Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.
Hello.
I have a HP ENVY Ultrabook 4-1152er
specification here:
https://support.hp.com/us-en/document/c03529688
After upgrade to Windows 10 (64-bit) my video camera and microphone are not recognized by system.
I don’t see my camera in Devices Manager.
I updated registry — added dword (32-bit) null value to:
HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows Media Foundation > Platform
but it still not works.
Please provide me a drivers for my camera — if you don’t have special for Windows 10, may be for Windows 8.1 could work.
1 ACCEPTED SOLUTION
Chao_L
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Retired
04-15-2020
03:11 AM
HP Recommended
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For the users having Webcam issue, you might take a look at the below two articles. Hope they will help you. Best Regards.
Are you working from home too? Let’s figure it out together.
My WebCam does not seem to work. What can I do ?
The below is a troubleshooting guide shared by @wes_notebooks . Thanks Wes!
1. Are you sure your computer has a camera?
Many models of HP computers did not come with webcams. Before you go any further, check and be sure there is a camera lens staring back at you. You can look up the product specifications for your model for confirmation.
If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable. Or try testing it in a different USB port or even a different PC.
2. Look for the Kill Switch
Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam. This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing. If your model has a kill switch, make sure it’s switched on.
3. Try a hard reset
When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again. Try a power reset.
Once detected, you should see the camera in the Device Manager. Right-click the Start button and select Device Manager. Expand the Cameras section to see your camera.
TIP: You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device. Don’t forget to enable it later if needed.
4. Install the driver
Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver. Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.
2 people found this reply helpful
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12 REPLIES 12
DavidSMP
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05-18-2017
08:41 AM
— edited
05-19-2017
11:01 AM
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Hi @Gulon,
Good Day. Thank you for stopping by the HP forums. I reviewed the post regarding webcam drivers after a windows 10 upgrade. I will be glad to assist you here. 
Superb description and splendid diagnosis of the issue before posting. Kudos to you for that.
- Did you try to update the drivers from device manager for the web camera?
Please perform these steps first
Please visit this link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-ultrabook-4-1100/5296027/model/5311090 Then select the operating system as windows 8.1 and download the Cyberlink YouCam Software located under Software-Multimedia option.
Please make a note of the folder location that it is downloaded to.
Then try to install it in compatibility mode by following these steps:
- 1.Place the driver installation file on the Desktop.
- 2. Right-click the driver installation file and select Properties/Compatibility Tab. Select the appropriate options in from the list in the following image.
- Click to view screenshot
- 3. Click Apply/OK.
- 4. Right Click the file and select the Run As Administrator option to install.
- Please check this link: https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible out for further assistance to run in compatibility mode.
This is a solved forum link: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/hp-truevision-hd-windows-10-driver-fo… for HD true vision camera for Windows 10.
Please check that out also.
Please check this link: https://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-up… out on how to update the drivers in windows 10
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.
Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the «Thumbs Up» button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead.
DavidSMP
I am an HP Employee
Was this reply helpful?
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05-19-2017
10:40 AM
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My problems are exactly as discribed in the intial post.
1. I have an HP pavilion Touchsmart 20 all in one
2. The carmer does not appear in device manager
3. internal microphone doesnot work.
I am trying to follow your steps but I am stuck on the first step.
Please visit this link: for windows 8.1 and download the Cyberlink YouCam Software located under Software-Multimedia option.
There is no link and can’t seem to find where I can download the software to begin.
Was this reply helpful?
Yes
No
DavidSMP
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Hi @tarshas,
I reviewed your post. Please check the post again. I have edited the post and included the link.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the «Thumbs Up» button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 
DavidSMP
I am an HP Employee
Was this reply helpful?
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05-19-2017
11:45 AM
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Thank you for your help.
The software was installed on my PC, however I still have the same issues.
1. the webcam does not appear in device manager
2. microphone does not work
I have restarted my PC.
I have updated the driver for the Microphone
Was this reply helpful?
Yes
No
DavidSMP
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Hi @tarshas,
I read the post completely. Great effort, superb application, and splendid attitude displayed to try and get the issue resolved.
Please follow the link for troubleshooting webcam issues from this link: https://support.hp.com/in-en/document/c03430151
Also, check the link: https://support.hp.com/us-en/document/c03421813 for microphone related issues and perform all the steps.
If this does not fix the issue, please contact HP phone support for further assistance.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you’re located. Next, enter your HP model number on the right.
(2) Next, choose the ‘Contact Support’ tab at the top and scroll down to the bottom of the ‘HP Support- Contact’ page to fill out the form provided with your contact information.
(3) Once completed click the ‘Show Options’ icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select ‘Get phone number.’ A case number and phone number will now populate for you.
They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the «Thumbs Up» button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead.
DavidSMP
I am an HP Employee
Was this reply helpful?
Yes
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Gulon
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New member
05-22-2017
11:57 AM
— edited
05-22-2017
12:09 PM
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Hello David,
It looks like there is no official resolution for users who have disabled MS Windows Restore…
If camera (hardware) doesn’t exist in device manager so this is probably issue with Bios, because camera is unplugged — no power connected and this is why we don’t see it.
Following this path — do you know which version of BIOS can I install for my laptop? Currently I have F13 version.
Or do you know other way to manage power of hardware?
———-
update:
I found my camera under hidden devices view:
I have a code 45 error. Under investigation
Was this reply helpful?
Yes
No
DavidSMP
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Hi @Gulon,
I read your quick reply. I looked up the Hp support site for drivers for windows 10. It looks like currently it is not listed. It includes the bios. Please wait for some time. It might be added. Link for drivers: https://support.hp.com/us-en/drivers/selfservice/hp-envy-ultrabook-4-1100/5296027/model/5311090
Only drivers for windows 8.1, 8 and7 are listed.
You’ve been simply amazing and meticulous in your troubleshooting paying thorough attention to detail. Brilliant stuff. Kudos to you for that.
You’ve done great here. Trust me I’ve done everything I can to assist you by keeping your best interest in mind. Please follow the steps and check what happens. if nothing works, please contact HP phone support.
To simply say thanks, please click the «Thumbs Up« button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now, stay healthy, keep smiling big and do have a blessed year ahead.
DavidSMP
I am an HP Employee
Was this reply helpful?
Yes
No
10-11-2017
03:04 PM
HP Recommended
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Hello there,
I went through all of the necessary steps from your thread but I still couldn’t have my webcam working. Do I need to downgrade or what else can I do?
Thanks
Was this reply helpful?
Yes
No
12-15-2017
01:18 PM
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Hi,
I just uploaded my true vision driver for windows 10 and after testing the driver seems to be working, but I get an error that the camera cannot be detected. The problem could be with the antivirus software or that the camera is not working properly. I am on a envy hp laptop. What can I do to resolve? Thanks
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- Re: Drivers for HP TrueVision HD Webcam (for Windows 10)
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Gulon
3
0
0
380,598
New member
05-17-2017
03:09 AM
— last edited on
05-13-2020
10:31 PM
by
Chao_L
HP Recommended
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Product: 4-1152er
Operating System: Microsoft Windows 10 (64-bit)
HP Recommended Solution:
For the users having Webcam issue, you might take a look at the below two articles. Hope they will help you!
Are you working from home too? Let’s figure it out together.
My WebCam does not seem to work. What can I do ?
The below is the troubleshooting guide for Webcam issue from the first article.
1. Are you sure your computer has a camera?
Many models of HP computers did not come with webcams. Before you go any further, check and be sure there is a camera lens staring back at you. You can look up the product specifications for your model for confirmation.
If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable. Or try testing it in a different USB port or even a different PC.
2. Look for the Kill Switch
Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam. This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing. If your model has a kill switch, make sure it’s switched on.
3. Try a hard reset
When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again. Try a power reset. Once detected, you should see the camera in the Device Manager. Right-click the Start button and select Device Manager. Expand the Cameras section to see your camera. You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device. Don’t forget to enable it later if needed.
4. Install the driver
Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver. Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.
Hello.
I have a HP ENVY Ultrabook 4-1152er
specification here:
https://support.hp.com/us-en/document/c03529688
After upgrade to Windows 10 (64-bit) my video camera and microphone are not recognized by system.
I don’t see my camera in Devices Manager.
I updated registry — added dword (32-bit) null value to:
HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows Media Foundation > Platform
but it still not works.
Please provide me a drivers for my camera — if you don’t have special for Windows 10, may be for Windows 8.1 could work.
1 ACCEPTED SOLUTION
Chao_L
145
583
16
129,083
Retired
04-15-2020
03:11 AM
HP Recommended
- Mark as New
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For the users having Webcam issue, you might take a look at the below two articles. Hope they will help you. Best Regards.
Are you working from home too? Let’s figure it out together.
My WebCam does not seem to work. What can I do ?
The below is a troubleshooting guide shared by @wes_notebooks . Thanks Wes!
1. Are you sure your computer has a camera?
Many models of HP computers did not come with webcams. Before you go any further, check and be sure there is a camera lens staring back at you. You can look up the product specifications for your model for confirmation.
If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable. Or try testing it in a different USB port or even a different PC.
2. Look for the Kill Switch
Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam. This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing. If your model has a kill switch, make sure it’s switched on.
3. Try a hard reset
When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again. Try a power reset.
Once detected, you should see the camera in the Device Manager. Right-click the Start button and select Device Manager. Expand the Cameras section to see your camera.
TIP: You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device. Don’t forget to enable it later if needed.
4. Install the driver
Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver. Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.
2 people found this reply helpful
Was this reply helpful?
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12 REPLIES 12
DavidSMP
12,360
2,564
1,173
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Retired
05-18-2017
08:41 AM
— edited
05-19-2017
11:01 AM
HP Recommended
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Hi @Gulon,
Good Day. Thank you for stopping by the HP forums. I reviewed the post regarding webcam drivers after a windows 10 upgrade. I will be glad to assist you here.
Superb description and splendid diagnosis of the issue before posting. Kudos to you for that.
- Did you try to update the drivers from device manager for the web camera?
Please perform these steps first
Please visit this link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-ultrabook-4-1100/5296027/model/5311090 Then select the operating system as windows 8.1 and download the Cyberlink YouCam Software located under Software-Multimedia option.
Please make a note of the folder location that it is downloaded to.
Then try to install it in compatibility mode by following these steps:
- 1.Place the driver installation file on the Desktop.
- 2. Right-click the driver installation file and select Properties/Compatibility Tab. Select the appropriate options in from the list in the following image.
- Click to view screenshot
- 3. Click Apply/OK.
- 4. Right Click the file and select the Run As Administrator option to install.
- Please check this link: https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible out for further assistance to run in compatibility mode.
This is a solved forum link: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/hp-truevision-hd-windows-10-driver-fo… for HD true vision camera for Windows 10.
Please check that out also.
Please check this link: https://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-up… out on how to update the drivers in windows 10
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.
Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the «Thumbs Up» button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead.
DavidSMP
I am an HP Employee
Was this reply helpful?
Yes
No
05-19-2017
10:40 AM
HP Recommended
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My problems are exactly as discribed in the intial post.
1. I have an HP pavilion Touchsmart 20 all in one
2. The carmer does not appear in device manager
3. internal microphone doesnot work.
I am trying to follow your steps but I am stuck on the first step.
Please visit this link: for windows 8.1 and download the Cyberlink YouCam Software located under Software-Multimedia option.
There is no link and can’t seem to find where I can download the software to begin.
Was this reply helpful?
Yes
No
DavidSMP
12,360
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379,990
Retired
05-19-2017
11:03 AM
HP Recommended
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Hi @tarshas,
I reviewed your post. Please check the post again. I have edited the post and included the link.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the «Thumbs Up» button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 
DavidSMP
I am an HP Employee
Was this reply helpful?
Yes
No
05-19-2017
11:45 AM
HP Recommended
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Thank you for your help.
The software was installed on my PC, however I still have the same issues.
1. the webcam does not appear in device manager
2. microphone does not work
I have restarted my PC.
I have updated the driver for the Microphone
Was this reply helpful?
Yes
No
DavidSMP
12,360
2,564
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379,978
Retired
05-19-2017
02:45 PM
HP Recommended
- Mark as New
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Hi @tarshas,
I read the post completely. Great effort, superb application, and splendid attitude displayed to try and get the issue resolved.
Please follow the link for troubleshooting webcam issues from this link: https://support.hp.com/in-en/document/c03430151
Also, check the link: https://support.hp.com/us-en/document/c03421813 for microphone related issues and perform all the steps.
If this does not fix the issue, please contact HP phone support for further assistance.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you’re located. Next, enter your HP model number on the right.
(2) Next, choose the ‘Contact Support’ tab at the top and scroll down to the bottom of the ‘HP Support- Contact’ page to fill out the form provided with your contact information.
(3) Once completed click the ‘Show Options’ icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select ‘Get phone number.’ A case number and phone number will now populate for you.
They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the «Thumbs Up» button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead.
DavidSMP
I am an HP Employee
Was this reply helpful?
Yes
No
Gulon
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05-22-2017
11:57 AM
— edited
05-22-2017
12:09 PM
HP Recommended
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Hello David,
It looks like there is no official resolution for users who have disabled MS Windows Restore…
If camera (hardware) doesn’t exist in device manager so this is probably issue with Bios, because camera is unplugged — no power connected and this is why we don’t see it.
Following this path — do you know which version of BIOS can I install for my laptop? Currently I have F13 version.
Or do you know other way to manage power of hardware?
———-
update:
I found my camera under hidden devices view:
I have a code 45 error. Under investigation
Was this reply helpful?
Yes
No
DavidSMP
12,360
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379,940
Retired
05-22-2017
12:54 PM
HP Recommended
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Hi @Gulon,
I read your quick reply. I looked up the Hp support site for drivers for windows 10. It looks like currently it is not listed. It includes the bios. Please wait for some time. It might be added. Link for drivers: https://support.hp.com/us-en/drivers/selfservice/hp-envy-ultrabook-4-1100/5296027/model/5311090
Only drivers for windows 8.1, 8 and7 are listed.
You’ve been simply amazing and meticulous in your troubleshooting paying thorough attention to detail. Brilliant stuff. Kudos to you for that.
You’ve done great here. Trust me I’ve done everything I can to assist you by keeping your best interest in mind. Please follow the steps and check what happens. if nothing works, please contact HP phone support.
To simply say thanks, please click the «Thumbs Up« button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now, stay healthy, keep smiling big and do have a blessed year ahead.
DavidSMP
I am an HP Employee
Was this reply helpful?
Yes
No
10-11-2017
03:04 PM
HP Recommended
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Hello there,
I went through all of the necessary steps from your thread but I still couldn’t have my webcam working. Do I need to downgrade or what else can I do?
Thanks
Was this reply helpful?
Yes
No
12-15-2017
01:18 PM
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Hi,
I just uploaded my true vision driver for windows 10 and after testing the driver seems to be working, but I get an error that the camera cannot be detected. The problem could be with the antivirus software or that the camera is not working properly. I am on a envy hp laptop. What can I do to resolve? Thanks
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- Re: Drivers for HP TrueVision HD Webcam (for Windows 10)
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Gulon
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Chao_L
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Product: 4-1152er
Operating System: Microsoft Windows 10 (64-bit)
HP Recommended Solution:
For the users having Webcam issue, you might take a look at the below two articles. Hope they will help you!
Are you working from home too? Let’s figure it out together.
My WebCam does not seem to work. What can I do ?
The below is the troubleshooting guide for Webcam issue from the first article.
1. Are you sure your computer has a camera?
Many models of HP computers did not come with webcams. Before you go any further, check and be sure there is a camera lens staring back at you. You can look up the product specifications for your model for confirmation.
If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable. Or try testing it in a different USB port or even a different PC.
2. Look for the Kill Switch
Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam. This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing. If your model has a kill switch, make sure it’s switched on.
3. Try a hard reset
When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again. Try a power reset. Once detected, you should see the camera in the Device Manager. Right-click the Start button and select Device Manager. Expand the Cameras section to see your camera. You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device. Don’t forget to enable it later if needed.
4. Install the driver
Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver. Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.
Hello.
I have a HP ENVY Ultrabook 4-1152er
specification here:
https://support.hp.com/us-en/document/c03529688
After upgrade to Windows 10 (64-bit) my video camera and microphone are not recognized by system.
I don’t see my camera in Devices Manager.
I updated registry — added dword (32-bit) null value to:
HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows Media Foundation > Platform
but it still not works.
Please provide me a drivers for my camera — if you don’t have special for Windows 10, may be for Windows 8.1 could work.
1 ACCEPTED SOLUTION
Chao_L
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For the users having Webcam issue, you might take a look at the below two articles. Hope they will help you. Best Regards.
Are you working from home too? Let’s figure it out together.
My WebCam does not seem to work. What can I do ?
The below is a troubleshooting guide shared by @wes_notebooks . Thanks Wes!
1. Are you sure your computer has a camera?
Many models of HP computers did not come with webcams. Before you go any further, check and be sure there is a camera lens staring back at you. You can look up the product specifications for your model for confirmation.
If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable. Or try testing it in a different USB port or even a different PC.
2. Look for the Kill Switch
Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam. This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing. If your model has a kill switch, make sure it’s switched on.
3. Try a hard reset
When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again. Try a power reset.
Once detected, you should see the camera in the Device Manager. Right-click the Start button and select Device Manager. Expand the Cameras section to see your camera.
TIP: You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device. Don’t forget to enable it later if needed.
4. Install the driver
Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera and select Update Driver. Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.
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12 REPLIES 12
DavidSMP
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08:41 AM
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11:01 AM
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Hi @Gulon,
Good Day. Thank you for stopping by the HP forums. I reviewed the post regarding webcam drivers after a windows 10 upgrade. I will be glad to assist you here.
Superb description and splendid diagnosis of the issue before posting. Kudos to you for that.
- Did you try to update the drivers from device manager for the web camera?
Please perform these steps first
Please visit this link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-ultrabook-4-1100/5296027/model/5311090 Then select the operating system as windows 8.1 and download the Cyberlink YouCam Software located under Software-Multimedia option.
Please make a note of the folder location that it is downloaded to.
Then try to install it in compatibility mode by following these steps:
- 1.Place the driver installation file on the Desktop.
- 2. Right-click the driver installation file and select Properties/Compatibility Tab. Select the appropriate options in from the list in the following image.
- Click to view screenshot
- 3. Click Apply/OK.
- 4. Right Click the file and select the Run As Administrator option to install.
- Please check this link: https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible out for further assistance to run in compatibility mode.
This is a solved forum link: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/hp-truevision-hd-windows-10-driver-fo… for HD true vision camera for Windows 10.
Please check that out also.
Please check this link: https://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-up… out on how to update the drivers in windows 10
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.
Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the «Thumbs Up» button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead.
DavidSMP
I am an HP Employee
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05-19-2017
10:40 AM
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My problems are exactly as discribed in the intial post.
1. I have an HP pavilion Touchsmart 20 all in one
2. The carmer does not appear in device manager
3. internal microphone doesnot work.
I am trying to follow your steps but I am stuck on the first step.
Please visit this link: for windows 8.1 and download the Cyberlink YouCam Software located under Software-Multimedia option.
There is no link and can’t seem to find where I can download the software to begin.
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DavidSMP
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Hi @tarshas,
I reviewed your post. Please check the post again. I have edited the post and included the link.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the «Thumbs Up» button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 
DavidSMP
I am an HP Employee
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05-19-2017
11:45 AM
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Thank you for your help.
The software was installed on my PC, however I still have the same issues.
1. the webcam does not appear in device manager
2. microphone does not work
I have restarted my PC.
I have updated the driver for the Microphone
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DavidSMP
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Hi @tarshas,
I read the post completely. Great effort, superb application, and splendid attitude displayed to try and get the issue resolved.
Please follow the link for troubleshooting webcam issues from this link: https://support.hp.com/in-en/document/c03430151
Also, check the link: https://support.hp.com/us-en/document/c03421813 for microphone related issues and perform all the steps.
If this does not fix the issue, please contact HP phone support for further assistance.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you’re located. Next, enter your HP model number on the right.
(2) Next, choose the ‘Contact Support’ tab at the top and scroll down to the bottom of the ‘HP Support- Contact’ page to fill out the form provided with your contact information.
(3) Once completed click the ‘Show Options’ icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select ‘Get phone number.’ A case number and phone number will now populate for you.
They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the «Thumbs Up» button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead.
DavidSMP
I am an HP Employee
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Gulon
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11:57 AM
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12:09 PM
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Hello David,
It looks like there is no official resolution for users who have disabled MS Windows Restore…
If camera (hardware) doesn’t exist in device manager so this is probably issue with Bios, because camera is unplugged — no power connected and this is why we don’t see it.
Following this path — do you know which version of BIOS can I install for my laptop? Currently I have F13 version.
Or do you know other way to manage power of hardware?
———-
update:
I found my camera under hidden devices view:
I have a code 45 error. Under investigation
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DavidSMP
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Hi @Gulon,
I read your quick reply. I looked up the Hp support site for drivers for windows 10. It looks like currently it is not listed. It includes the bios. Please wait for some time. It might be added. Link for drivers: https://support.hp.com/us-en/drivers/selfservice/hp-envy-ultrabook-4-1100/5296027/model/5311090
Only drivers for windows 8.1, 8 and7 are listed.
You’ve been simply amazing and meticulous in your troubleshooting paying thorough attention to detail. Brilliant stuff. Kudos to you for that.
You’ve done great here. Trust me I’ve done everything I can to assist you by keeping your best interest in mind. Please follow the steps and check what happens. if nothing works, please contact HP phone support.
To simply say thanks, please click the «Thumbs Up« button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now, stay healthy, keep smiling big and do have a blessed year ahead.
DavidSMP
I am an HP Employee
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10-11-2017
03:04 PM
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Hello there,
I went through all of the necessary steps from your thread but I still couldn’t have my webcam working. Do I need to downgrade or what else can I do?
Thanks
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12-15-2017
01:18 PM
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Hi,
I just uploaded my true vision driver for windows 10 and after testing the driver seems to be working, but I get an error that the camera cannot be detected. The problem could be with the antivirus software or that the camera is not working properly. I am on a envy hp laptop. What can I do to resolve? Thanks
Was this reply helpful?
Yes
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Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.
Специальное предложение. См. дополнительную информацию о Outbyte и unistall инструкции. Пожалуйста, просмотрите Outbyte EULA и Политика Конфиденциальности
Realtek HP Truevision HD
Windows XP, XP 64-bit, Vista, Vista 64-bit, 7, 7 64-bit, 11, 10, 8, 8.1
Realtek HP Truevision HD Windows для устройств собирались с сайтов официальных производителей и доверенных источников. Это программное обеспечение позволит вам исправить ошибки Realtek HP Truevision HD или Realtek HP Truevision HD и заставить ваши устройства работать. Здесь вы можете скачать все последние версии Realtek HP Truevision HD драйверов для Windows-устройств с Windows 11, 10, 8.1, 8 и 7 (32-бит/64-бит). Все драйверы можно скачать бесплатно. Мы проверяем все файлы и тестируем их с помощью антивирусного программного обеспечения, так что скачать их можно на 100% безопасно. Получите последние WHQL сертифицированные драйверы, которые хорошо работают.
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HP Truevision HD
Версия:
10.0.16299.11322
(29 мая 2018)
Файл *.inf:
rtleshl.inf
Windows Vista x86, 7 x86, 8 x86, 8.1 x86, 10 x86
-
HP Truevision HD
Версия:
10.0.16299.11322
(29 мая 2018)
Файл *.inf:
rtleshl.inf
Windows Vista x64, 7 x64, 8 x64, 8.1 x64, 10 x64
В каталоге нет драйверов для HP Truevision HD под Windows.
Скачайте DriverHub для автоматического подбора драйвера.
Драйверы для HP Truevision HD собраны с официальных сайтов компаний-производителей и других проверенных источников.
Официальные пакеты драйверов помогут исправить ошибки и неполадки в работе HP Truevision HD (камеры и сканеры).
Скачать последние версии драйверов на HP Truevision HD для компьютеров и ноутбуков на Windows.
Драйвер hp truevision hd в ноутбуках марки HP отвечает за работоспособность веб камеры. В случая отсутствия компонента на своем устройстве, вы не сможете пользоваться скайпом и другими приложениями, где требуется видеосвязь.
Загрузка драйвера
Если во время использования ноутбука вы заметили, что не получается начать сеанс видеосвязи, проверьте работоспособность камеры. Если видимых дефектов нет, значит, проблема заключается в отсутствии драйвера. Скачайте последнюю версию драйвера для веб-камеры ноутбуков HP с нашего сайта и следуйте простой инструкции.
- откройте диспетчер устройств;
- найдите соответствующий компонент;
- нажмите обновить драйвер;
- укажите папку для обновления, куда вы скачали файл;
- дождитесь завершения инсталляции;
- выполните перезагрузку операционной системы.
Теперь вы можете запускать приложения и пользоваться веб камерой. Драйвер, скаченный с нашего сайта, легко и просто устанавливается на устройство и не содержит вирусов и рекламы. Скачать последнюю версию компонента вы можете прямо сейчас, перейдя по ссылке ниже.
Вы искали драйвер для:
Realtek Semiconductor Corp.
Код устройства: USBVID_0bda&PID_5775
Выберите драйвер для своей операционной системы и ее разрядности. Рекомендуется устанавливать более позднюю версию драйвера (смотрите на дату выхода).
Для перехода к скачиванию файла нажмите на ссылку.
Результаты поиска:
| Драйвер / Устройство | Операционная система |
Дата выхода Версия |
Ссылка на скачивание |
|
|---|---|---|---|---|
 |
Realtek Web Camera Drivers | Windows 10, Windows 11 32-bit (x86), 64-bit (x64) |
2022-12-15 10.0.22000.20267 |
 |
|
Realtek Web Camera Drivers | Windows 10, Windows 11 32-bit (x86), 64-bit (x64) |
2022-06-17 10.0.22000.20242 |
|
|
Realtek Web Camera Drivers | Windows 10, Windows 11 32-bit (x86), 64-bit (x64) |
2022-05-05 10.0.22000.20232 |
|
|
Realtek Web Camera Drivers | Windows 10, Windows 11 32-bit (x86), 64-bit (x64) |
2021-08-16 10.0.22000.20203 |
|
|
Realtek Web Camera Drivers | Windows 10 32-bit (x86), 64-bit (x64) |
2021-08-12 10.0.22000.20202 |
|
|
Realtek Web Camera Drivers | Windows 10 32-bit (x86), 64-bit (x64) |
2021-04-23 10.0.19041.20185 |
|
|
Realtek Web Camera Drivers | Windows 10 32-bit (x86), 64-bit (x64) |
2021-02-23 10.0.19041.20178 |
|
|
Realtek PC Camera Drivers | Windows 10 32-bit (x86), 64-bit (x64) |
2020-12-31 10.0.19041.20174 |
|
|
Realtek Web Camera Drivers | Windows 7, Windows 8, Windows 8.1, Windows 10 32-bit (x86), 64-bit (x64) |
2020-03-24 10.0.19041.20138 10.0.18362.20133 |
|
|
Realtek Web Camera Drivers | Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 32-bit (x86), 64-bit (x64) |
2020-02-13 10.0.18362.20133 |
|
|
Realtek Web Camera Drivers | Windows 10 32-bit (x86), 64-bit (x64) |
2019-09-19 10.0.18362.20115 |
|
|
Realtek PC WebCamera Drivers | Windows 7, Windows 8, Windows 8.1, Windows 10 32-bit (x86), 64-bit (x64) |
2018-01-12 10.0.16299.11314 |
|
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