Не могу подключиться к удаленному рабочему столу windows server 2012 r2

Ответы

• Причина проблемы — Volume Shadow Copy Service (VSS), судя по ошибкам с id 40963, следствие — ошибка с ID 44. Как пример такого поведения, можно рассматривать эту
  статью. Достаточно простым выходом из такой ситуации, может быть перезапуск службы «Лицензирование удаленных рабочих столов» — 
  net stop «Remote Desktop Licensing» , затем
  net start «Remote Desktop Licensing«, но проблему не решит. Резервное копирование чем делаете? Виртуальная машина с контроллером расположена на системном диске хостовой системы,
  или на другом(отдельном)?

  • Изменено

    3 апреля 2013 г. 21:37

  • Помечено в качестве ответа
    Petko KrushevMicrosoft contingent staff, Moderator
    6 мая 2013 г. 7:46

• Думаю, стоит применить
  Autoruns for Windows v11.5 для выявления проблемы, посмотреть что происходит в момент входа на терминальный сервер.

All replies

• Hi, 

  Thanks for your question.

  Here is some points you need to confirmed before RDP.

  1.Please confirm that you have full administrative rights on the remote system (member of local administrators group).

  2.Confirm the video card driver of both system is up to date.

  If you have check the above, the issue still exist. I suggest you try the following solutions and have a check.

  Solution 1: The black screen may be because you can’t see the desktop.

  You can try to press ctrl+alt+end to call task manager in black screen. 

  Then, click on File->New Task->explorer.exe   and press enter. 

  Solution 2:

  You can try to set the display
  configuration to a lower resolution (such as 1024*768) and check whether this issue still exist.

  

  Solution 3:

  You can try to delete the RDP cache and disable Persistent Bitmap Caching on the Experience tab.

  RDP cache :C:Users%UserName%AppDataLocalMicrosoftTerminal
  Server ClientCache

  

  Solution 4:

  Check your RDP service status.

  Press win+R and type in «services.msc»

  Find the service Remote Desktop Service and right click on it choose restart.

  

  Please feel free to let me know if you need any assistance.

  Best Regards,

  Eric

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  • Edited by

    Monday, October 8, 2018 2:57 AM

• Hi Support,

  We have followed mention steps but its getting continues flickering. 

  Our one session working fine but second one having issue.

  Please check below snap.

  

• Hi,

  Thanks for your reply.

  Many factor can lead to black screen. Let’s start with troubleshooting.

  Please provided more detailed information about client and server.

  Please run «winver» and list the system version number here.

  

  First of all, determine if there is a problem with the client or the server. 

  Use another client to RDP to server. If RDP success in another client, that means something wrong with client. If not, that means something wrong with server.

  Looking forward to your reply.

  Best Regards,

  Eric

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• Hi,

  One session is working fine on same system if we take another session its showing blank screen.

  

• Hi ,

  Thanks for your reply.

  Do you means if you just use one session, the win10 1709 can successfully RDP to Server 2012?   

  But if you do this in second session, it will fail?

  Best Regards,

  Eric

  ---

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• Yes for the second session its fail to open

• Yes correct if we take second session its giving blank screen.

• • Edited by
    Eric G.BMicrosoft contingent staff
    Monday, October 8, 2018 7:31 AM

• Hi,

  But let me know why same thing not happen on first session if there is problem with video card.

• Hi,

  Thanks for your reply.

  Because one remote session will occupy a certain amount of resources(such as Graphics memory,Network bandwidth and so on). 

  If the video card resource has been occupied too much by first session, the second session might be flickering.

  You can view the usage of graphics card resources in task manager.

  

  Best Regards,

  Eric

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  mark the replies as answers if they help and unmark them if they provide no help.
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• Please let me know next step to perform.

• Hi,  

  Thanks for your reply.

  Please show your GPU occupancy rate( circled in the following picture) when you open two session.

  If the GPU occupancy rate is not high, that means your graphics Card’s performance is enough.

  Just update your video card driver and keep it up-to-date. Check whether flickering still exist after update video card driver.

  

  If the issue still exist after you update your video card driver. We need to do further troubleshooting.

  I suggest you use the tool SFC to check and repair whether your system has corrupted system file.
  You can refer to:
  https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

  Please list the result of SFC here. If there is no problem, I suggest you to perform a clean startup to determine whether background programs are interfering with your system or program.  Just do the clean startup and open the second remote session again
  and check whether the issue still exist.
  You can refer to:
  https://support.microsoft.com/en-us/help/331796/perform-a-clean-startup-to-determine-whether-background-programs-are-i

  Best Regards,

  Eric

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• Hi,

  We have vmware environment and updated all the require patches,driver successfully previously.

  Please guide us where we check the GPU as i am not seen option in my performance tab.

  Please check attached snap.

• Hi, 

  Thanks for your reply.

  According to your description, you use the vm as a RDP client, right?

  Virtualization is, to my knowledge, CPU exclusive.

  Therefore, you can not see the GPU in task manager.

  Please try to open two remote session in physical machine and check the issue.

  If it works in physical machine, that means the issue might relate to vmware.

  You can try to add the resource of the vm and check whether the issue still exist.

  Best Regards,

  Eric

  ---

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  mark the replies as answers if they help and unmark them if they provide no help.
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  • Edited by
    Eric G.BMicrosoft contingent staff
    Friday, October 12, 2018 2:29 AM

• Hi,

  Just checking in to see if the information provided was helpful.

  Please let us know if you would like further assistance.

  Best Regards,

  Eric

  ---

  In order to highlight “mark” and not make a bad user experience, the template is below: Please remember to
  mark the replies as answers if they help and unmark them if they provide no help.
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  tnmff@microsoft.com.

• Hi Support,

  Our video driver up to date.

  On same vmware device all other windows server rdp session working properly only one server having issue.

  So please give us solution asap.

  Regards,

  Mukund

All replies

• Hi, 

  Thanks for your question.

  Here is some points you need to confirmed before RDP.

  1.Please confirm that you have full administrative rights on the remote system (member of local administrators group).

  2.Confirm the video card driver of both system is up to date.

  If you have check the above, the issue still exist. I suggest you try the following solutions and have a check.

  Solution 1: The black screen may be because you can’t see the desktop.

  You can try to press ctrl+alt+end to call task manager in black screen. 

  Then, click on File->New Task->explorer.exe   and press enter. 

  Solution 2:

  You can try to set the display
  configuration to a lower resolution (such as 1024*768) and check whether this issue still exist.

  

  Solution 3:

  You can try to delete the RDP cache and disable Persistent Bitmap Caching on the Experience tab.

  RDP cache :C:Users%UserName%AppDataLocalMicrosoftTerminal
  Server ClientCache

  

  Solution 4:

  Check your RDP service status.

  Press win+R and type in «services.msc»

  Find the service Remote Desktop Service and right click on it choose restart.

  

  Please feel free to let me know if you need any assistance.

  Best Regards,

  Eric

  ---

  In order to highlight “mark” and not make a bad user experience, the template is below: Please remember to
  mark the replies as answers if they help and unmark them if they provide no help.
  If you have feedback for TechNet Subscriber Support, contact
  tnmff@microsoft.com.

  • Edited by

    Monday, October 8, 2018 2:57 AM

• Hi Support,

  We have followed mention steps but its getting continues flickering. 

  Our one session working fine but second one having issue.

  Please check below snap.

  

• Hi,

  Thanks for your reply.

  Many factor can lead to black screen. Let’s start with troubleshooting.

  Please provided more detailed information about client and server.

  Please run «winver» and list the system version number here.

  

  First of all, determine if there is a problem with the client or the server. 

  Use another client to RDP to server. If RDP success in another client, that means something wrong with client. If not, that means something wrong with server.

  Looking forward to your reply.

  Best Regards,

  Eric

  ---

  In order to highlight “mark” and not make a bad user experience, the template is below: Please remember to
  mark the replies as answers if they help and unmark them if they provide no help.
  If you have feedback for TechNet Subscriber Support, contact
  tnmff@microsoft.com.

• Hi,

  One session is working fine on same system if we take another session its showing blank screen.

  

• Hi ,

  Thanks for your reply.

  Do you means if you just use one session, the win10 1709 can successfully RDP to Server 2012?   

  But if you do this in second session, it will fail?

  Best Regards,

  Eric

  ---

  In order to highlight “mark” and not make a bad user experience, the template is below: Please remember to
  mark the replies as answers if they help and unmark them if they provide no help.
  If you have feedback for TechNet Subscriber Support, contact
  tnmff@microsoft.com.

• Yes for the second session its fail to open

• Yes correct if we take second session its giving blank screen.

• • Edited by
    Eric G.BMicrosoft contingent staff
    Monday, October 8, 2018 7:31 AM

• Hi,

  But let me know why same thing not happen on first session if there is problem with video card.

• Hi,

  Thanks for your reply.

  Because one remote session will occupy a certain amount of resources(such as Graphics memory,Network bandwidth and so on). 

  If the video card resource has been occupied too much by first session, the second session might be flickering.

  You can view the usage of graphics card resources in task manager.

  

  Best Regards,

  Eric

  ---

  In order to highlight “mark” and not make a bad user experience, the template is below: Please remember to
  mark the replies as answers if they help and unmark them if they provide no help.
  If you have feedback for TechNet Subscriber Support, contact
  tnmff@microsoft.com.

• Please let me know next step to perform.

• Hi,  

  Thanks for your reply.

  Please show your GPU occupancy rate( circled in the following picture) when you open two session.

  If the GPU occupancy rate is not high, that means your graphics Card’s performance is enough.

  Just update your video card driver and keep it up-to-date. Check whether flickering still exist after update video card driver.

  

  If the issue still exist after you update your video card driver. We need to do further troubleshooting.

  I suggest you use the tool SFC to check and repair whether your system has corrupted system file.
  You can refer to:
  https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

  Please list the result of SFC here. If there is no problem, I suggest you to perform a clean startup to determine whether background programs are interfering with your system or program.  Just do the clean startup and open the second remote session again
  and check whether the issue still exist.
  You can refer to:
  https://support.microsoft.com/en-us/help/331796/perform-a-clean-startup-to-determine-whether-background-programs-are-i

  Best Regards,

  Eric

  ---

  In order to highlight “mark” and not make a bad user experience, the template is below: Please remember to
  mark the replies as answers if they help and unmark them if they provide no help.
  If you have feedback for TechNet Subscriber Support, contact
  tnmff@microsoft.com.

• Hi,

  We have vmware environment and updated all the require patches,driver successfully previously.

  Please guide us where we check the GPU as i am not seen option in my performance tab.

  Please check attached snap.

• Hi, 

  Thanks for your reply.

  According to your description, you use the vm as a RDP client, right?

  Virtualization is, to my knowledge, CPU exclusive.

  Therefore, you can not see the GPU in task manager.

  Please try to open two remote session in physical machine and check the issue.

  If it works in physical machine, that means the issue might relate to vmware.

  You can try to add the resource of the vm and check whether the issue still exist.

  Best Regards,

  Eric

  ---

  In order to highlight “mark” and not make a bad user experience, the template is below: Please remember to
  mark the replies as answers if they help and unmark them if they provide no help.
  If you have feedback for TechNet Subscriber Support, contact
  tnmff@microsoft.com.

  • Edited by
    Eric G.BMicrosoft contingent staff
    Friday, October 12, 2018 2:29 AM

• Hi,

  Just checking in to see if the information provided was helpful.

  Please let us know if you would like further assistance.

  Best Regards,

  Eric

  ---

  In order to highlight “mark” and not make a bad user experience, the template is below: Please remember to
  mark the replies as answers if they help and unmark them if they provide no help.
  If you have feedback for TechNet Subscriber Support, contact
  tnmff@microsoft.com.

• Hi Support,

  Our video driver up to date.

  On same vmware device all other windows server rdp session working properly only one server having issue.

  So please give us solution asap.

  Regards,

  Mukund

[1c]

WIN-SER    Вспомогательная служба IP                    iphlpsvc                                            Выполняется    Автоматически

WIN-SER    Диспетчер подключений удаленного доступа    RasMan                                                    Выполняется    Автоматически

WIN-SER    Брандмауэр Защитника Windows    mpssvc                                                                    Выполняется    Автоматически

WIN-SER    Модули ключей IPsec для обмена ключами в Интернете и протокола IP с проверкой подлинности    IKEEXT    Выполняется    Автоматически (триггер)

WIN-SER    Маршрутизация и удаленный доступ            RemoteAccess                                            Выполняется    Автоматически (отложенный запуск)

WIN-SER    Сетевой вход в систему                            Netlogon                                            Остановлено    Вручную

WIN-SER    Служба управления удаленным доступом            RaMgmtSvc                                            Выполняется    Автоматически (отложенный запуск)

WIN-SER    Служба базовой фильтрации                     BFE                                                    Выполняется    Автоматически

WIN-SER    Служба SSTP                                   SstpSvc                                                    Выполняется    Вручную

[/1c]

Выяснилось что на сервере где нет VipNet используются Security Packages

kerberos

msv1_0

tspkg

pku2u

wdigest

schannel

А где есть

kerberos

msv1_0

tspkg

pku2u

wdigest

sspp