For information on troubleshooting, please download the following guide or refer to the steps below.
Portable SSD Software Compatibility Troubleshooting Guide for MacOS
Background
macOS security policies are continuously updated, so some users may encounter software that is not distributed by Apple incompatible with macOS. Portable SSD Software included in Samsung Portable SSDs may run into such incompatibility issue.
[Examples]
A «System Extension Blocked» message appears when installing Samsung Portable SSD Software.
Example of error message
“No Samsung Portable SSD is connected.” message appears even though the Samsung Portable SSD Software has been installed on the device running macOS
Example of error message
Troubleshooting Guide
The issues vary depending on the macOS version. If you encounter a problem when running the Samsung Portable SSD software on macOS, please follow the steps below:
1. Check which version of macOS your system is running and whether you have the latest version1 of the Portable SSD Software (version 1.6.6 or higher).
The latest version of the Portable SSD Software can be found at http://www.samsung.com/semiconductor/minisite/ssd/download/tools/.
Please note that the software for the T7 Touch and T7 is different from the software for previous generations of portable SSD (T5, X5, and lower).
1 Please refer to the following link for more details on how to find out your macOS version — https://support.apple.com/en-us/HT201260
2. Change software settings in your system running macOS in order to use the software.
Open «Security & Privacy» in the «System Preferences» menu.
Click the «Allow» button next to the message, “System software from developer «Samsung Electronics» was blocked from loading”.
Security & Privacy settings
Re-connect your Portable SSD to the device running macOS system and execute the Samsung Portable SSD Software.
3. If the problem continues, delete and re-install the Samsung Portable SSD Software.
4. If the problem does not get resolved even after following the troubleshooting guidelines, please contact an authorized Samsung service center.
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#5
Hi All,
I just reinstalled my Server 2016 from scratch and ran into the same thing, but I found a workaround.
Install the Samsung NVMExpress Driver Rev 1.1 first as it does not have the Windows version check in it. After you install that version then you can install any later versions as the installer checks to see if an older version of the NVMExpress Driver has been installed before anything else. When installing a newer version (like 2.3) the installer sees the Rev 1.11 driver so its skips the OS check and you’re good to go from there.
If anyone needs the 1.1 driver revision, just let me know.
Vidmo
Last edited: Nov 25, 2017
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#8
In the end we have decided to sell all of the samsung nvme drives due to these driver problems.
Whatcha got for sale?
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#16
UPDATE: While you can use the instructions in this reply to unpack and use the Samsung driver on other versions of Windows, in the end it caused me a lot of problems. See reply after zkrr01 for details.
I just ran into this with the Samsung 970 V3.0 driver on a Windows Server 2019 server. The 970 V3.0 driver uses WIX. Other versions might too… I downloaded the WIX binaries zip file from their site Downloads I unzipped that to C:wix and opened a command window to C:wix. Then I typed in dark.exe C:samsungSamsung_NVM_Express_Driver_3.0.exe -x C:samsung
C:samsung is the folder that I had downloaded and copied the driver file Samsung_NVM_Express_Driver_3.0.exe to. Once dark.exe finished, I had two subfolders in C:samsung. One of them is called AttachedContainer. That’s where the MSI files are. Then you just run the appropriate MSI file. In my case, I ran Samsung970ProInstaller64.msi and it installed the driver without complaining about the Windows version.
A little messy but it works. Come on Samsung, there are other people that run other versions of Windows that actually want to give you our money!
Last edited: Nov 15, 2018
Driver bug on Windows Server 2016 with Samsung NVMe for SM951
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Thread starterrcarlos243
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Start dateApr 21, 2017
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#1
I tried Samsung NVMe driver version 1.1, 2.1, and the latest 2.2 but they do not work properly.
The write IOPS is way too low (it should be XX,XXX IOPS but I only get XXX IOPS).
I tried the SM951 NVMe on Windows 10 and it works perfectly (I get the expected write IOPS). I also tried Samsung 950 Pro on Windows Server 2016 and it works perfectly.
The SM951 does not deliver the proper IOPS under Windows Server 2016 due to Samsung NVMe driver not working properly (Poor write IOPS performance).
I tried contacting Samsung http://www.samsung.com/semiconductor/about-us/business-overview/
I get a «The specified URL cannot be found.» once I submitted a question form.
Samsung SM951 NVMe under Windows Server 2016
Samsung SM951 NVMe under Windows 10
Samsung 950 Pro under Windows Server 2016
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- Apr 20, 2013
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#2
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#3
Have you tried using the Win10 driver on 2016?
There is only 1 driver available on Samsung Website.
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#4
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#5
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#6
So 2016 is using the same driver as Win10?
Samsung doesn’t say that the driver does support Server 2016, although any properly written Windows 10 driver will, unless it is intentionally/specifically locked out.
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#7
The Server 2016 version should incorporate a native NVMe driver. Have you tried benchmarking the rig with that driver?
The Microsoft NVMe driver gives me the exact same poor result with SM951 NVMe and 950 PRO under Windows 10 and Windows Server 2016.
I also just noticed that write caching policy is disabled on device manager by default for SM951 NVMe under Windows Server 2016 (950 PRO under Windows Server 2016 has it enabled and SM951 NVMe under Windows 10 has it also enabled).
I enabled the write caching policy for the SM951 NVMe under Windows Server 2016, but I am still only getting 1/2 the expected write performance.
I also noticed that every time I reboot or shutdown the system unit, the write caching policy for the SM951 NVMe under Windows Server 2016 automatically gets disable for some reason.
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#8
How do you have write-caching of the drive set in Server 2016 ?
It will make a difference.
Edit — I was typing as you were posting.
Have you tried changing the write-cache buffer flushing setting?
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#9
rcarlos243 —How do you have write-caching of the drive set in Server 2016 ?
It will make a difference.
What do you mean? Are you making a statement or asking a question?
If you are asking a question see my latest post above and the original post and that will answer your question.
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#10
Have you tried changing the write-cache buffer flushing setting?
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#11
I was typing as you were posting.
Have you tried changing the write-cache buffer flushing setting?
Yes and it made 0 difference in performance when I did the same tests.
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#12
And there any drives connected to the SATA ports 0 or 1?
I ask because as I read/interpret the board’s manual, if the above is true, the drives performance will be reduced.
(See the chart on p32 of the manual)
It looks as though the lower slot is best for full speed usage of the drive with less conflicts.
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#13
Is the 951 in the top slot?
And there any drives connected to the SATA ports 0 or 1?
I ask because as I read/interpret the board’s manual, if the above is true, the drives performance will be reduced.
(See the chart on p32 of the manual)
It looks as though the lower slot is best for full speed usage of the drive with less conflicts.
Bandwidth is not an issue as I get the full expected speed under Windows 10 on SM951 NVMe.
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#14
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As you probably know, Samsung NVME SSD drives currently are among the best IO devices for database performance: they are very fast, they have reasonable prices, and they are reliable.
However, it seems that Samsung (and some other vendors) announces these drives as “consumer-only”. You probably read numerous articles where consumer and enterprise drives (not only Samsung, of course) were compared and disassembled, and the main difference was in the price and marketing positioning.
From our experience, Samsung NVME drives are very reliable, we use them intensively on our test servers, which performs heavy performance tests on an everyday basis, and did not have issues during the years.
Unfortunately, Samsung NVME driver installation package prevents installing NVME drives on Windows Server – it checks the version of Windows and does not install anything.
Here is a workaround:
1) Download original Samsung NVME driver from
https://www.samsung.com/semiconductor/minisite/ssd/product/consumer/970evoplus/
and save it to
C:TempSamsung_NVM_Express_Driver_3.3.exe
2) Download binary package of Wix installer
https://wixtoolset.org/releases/
then, choose Production Build and then download wixXXX-binaries.zip
Current direct link:
https://github.com/wixtoolset/wix3/releases/download/wix3112rtm/wix311-binaries.zip
3) Unzip Wix to C:Wix
4) Run command prompt in C:Wix, and then the following command to unzip Samsung NVME driver installation package:
C:wix>dark.exe C:TempSamsung_NVM_Express_Driver_3.3.exe -x c:TempSamsungDriver Windows Installer XML Toolset Decompiler version 3.11.2.4516 Copyright (c) .NET Foundation and contributors. All rights reserved. Samsung_NVM_Express_Driver_3.3.exe C:wix>
As a result, there will be 2 folders in C:TempSamsungDriver: AttachedContainer and UX:
5) Open AttachedContainer, there will be several installers to run:
6) For Windows Server, usually, the best choice is Samsung970ProInstaller64.msi — it works for Evo series too.
7) After a short installation, you will either see a new drive in the Disk management console or will be requested to reboot.
When you see a new drive in Disk Management, right-click on the left square (where you see the caption “Not initialized”) and choose Initialize, then proceed as usual – create volume and format it.
Consider to check your new shiny drive with CrystalDiskMark or similar tool, to see nice numbers like these:
And, a piece of trivial advice — don’t forget to backup your databases or use replication, since the hardware will fail sooner or later.
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Samsung NVMe Controller
Версия:
3.1.0.1901
(17 янв 2019)
Файл *.inf:
secnvme.inf
Windows Vista x64, 7 x64, 8 x64, 8.1 x64, 10 x64
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Samsung NVMe Controller
Версия:
3.0.0.1802
(12 фев 2018)
Файл *.inf:
secnvme.inf
Windows Vista x86, 7 x86, 8 x86, 8.1 x86, 10 x86
В каталоге нет драйверов для Samsung NVMe Controller под Windows.
Скачайте DriverHub для автоматического подбора драйвера.
Драйверы для Samsung NVMe Controller собраны с официальных сайтов компаний-производителей и других проверенных источников.
Официальные пакеты драйверов помогут исправить ошибки и неполадки в работе Samsung NVMe Controller (контроллеры).
Скачать последние версии драйверов на Samsung NVMe Controller для компьютеров и ноутбуков на Windows.
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SSDs & Data Storage
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Driver bug on Windows Server 2016 with Samsung NVMe for SM951
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Thread starterraclimj
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Start dateApr 21, 2017
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#1
- Joined
- Feb 20, 2011
- Messages
- 666
I tried Samsung NVMe driver version 1.1, 2.1, and the latest 2.2 but they do not work properly.
The write IOPS is way too low (it should be XX,XXX IOPS but I only get XXX IOPS).
I tried the SM951 NVMe on Windows 10 and it works perfectly (I get the expected write IOPS). I also tried Samsung 950 Pro on Windows Server 2016 and it works perfectly.
The SM951 does not deliver the proper IOPS under Windows Server 2016 due to Samsung NVMe driver not working properly (Poor write IOPS performance).
I tried contacting Samsung http://www.samsung.com/semiconductor/about-us/business-overview/
I get a «The specified URL cannot be found.» once I submitted a question form.
Samsung SM951 NVMe under Windows Server 2016
Samsung SM951 NVMe under Windows 10
Samsung 950 Pro under Windows Server 2016
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#2
Deleted member 214115
Guest
Last edited by a moderator: Apr 26, 2017
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#3
- Joined
- Feb 20, 2011
- Messages
- 666
If write cache is disable toggle this to enable it and then toggle on the «turn off write caching buffer flushing on device.» After that what do you get?
The write caching policy is was indeed disabled on device manager for SM951 NVMe under Windows Server 2016 (950 PRO under Windows Server 2016 has it enabled and SM951 NVMe under Windows 10 has it also enabled).
I enabled the write caching policy for the SM951 NVMe under Windows Server 2016, but I am still only getting 1/2 the expected write performance.
I also noticed that every time I reboot or shutdown the system unit, the write caching policy for the SM951 NVMe under Windows Server 2016 automatically gets disable for some reason.
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#4
Deleted member 214115
Guest
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#5
- Joined
- Feb 20, 2011
- Messages
- 666
If everything is setup proper, then it is temperature throttle. The write cache reset is the very nature of Windows Server. If it is a DC then MS believe that protective disabling of write cache is vital. It will reset at reboot. There are many posts about this if you search about it.Personally, I was thinking in investing in a heatsink for my 960EVO, if not too costly.
http://www.anandtech.com/show/9856/angelbird-wings-px1-m2-adapter-review-do-ssds-need-heatsinks
http://alienbabeltech.com/forum/showthread.php?tid=760
If it was temperature related, I should get the exact same poor results with Windows 10 but I don’t. I also put heatsink into the SSD controller and NAND so temps shouldn’t be an issue.
If your hypothesis about write cache reset a nature of Windows Server then why does it only happen on SM951 NVMe and not on 950 Pro under Windows Server?
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#6
Deleted member 214115
Guest
Here is my test, just for reference. I use every damn C-State to C7 and power saving features with PCIe there is available.
Phone shots: http://imgur.com/a/nUikC
Results: http://imgur.com/a/w8sqU
My system:
i7-6700K
14-14-14 2T 2133 Dual Rank
Not overclocked a single bit
The 950 Pro has capacitors, correct? What happens if it also supports FUA, and the SM951 doesn’t forcing the cache policy to reset and also perform less using the default Windows NVMe driver because of FUA? On one website review of the SM951 they received a another SM951 with a newer firmware and it performed as it should, and they mention about FUA. This is why some will post a better result with buffer flushing off. Page 9 http://www.legitreviews.com/samsung-sm951-nvme-m-2-pcie-ssd-review_162219/9:
Update July 2nd, 2015:Samsung sent us a new drive that contains an updated firmware that has some obvious changes in the way this particular NVMe drive handles Force Unit Access (FUA) I/O write commands. Our overall performance score shot up from 4394 to 5088 and the storage bandwidth score went from 97.48 MB/s to an impressive 616.76 MB/s. This is a huge performance increase!
I would think that you have the latest firmware for that device, but also it is not a supported Samsung device…so dunno if you were to actually have a different experience with one that is.
Last edited by a moderator: May 1, 2017
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#7
Deleted member 214115
Guest
Two benchmarks do not get the throughput as the drive should, and two do. Even when he changes the driver to Samsung’s the Anvil and AS SSD still do not show the numbers. This is with genuine 960 EVO’s too.
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[H]ard|Ware
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SSDs & Data Storage
- Remove From My Forums
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Общие обсуждения
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Здравствуйте!
Имеется сервер Windows Server 2012 Standart. Установил в PCI слот SSD диск Sansung PM1725B 1.6 Tb.
Система видит его как PCI-устройство без драйвера.
Как установить поддержку таких дисков?
Какое обновление следует установить?
Не смог найти ни драйвер ни обновление для ОС…
Спасибо за помощь.
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Изменено
PUPO2019
12 декабря 2019 г. 6:54 -
Изменен тип
Petko KrushevMicrosoft contingent staff, Moderator
6 января 2020 г. 8:14
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Изменено
Все ответы
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думаю вопрос стоит задать в поддержку той компании которая знает все про ваше устройство, а именно в самсунг
The opinion expressed by me is not an official position of Microsoft
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Увы. Самсунг техподдержка послал в Микрософт…
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Прочитал что решение для Winows Server 2012 — установка обновления. Есть обновления для Server 2012 R2 даже для Windows 7. Но для Server 2012 standart не смог найти Native NVMe…
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Изменено
PUPO2019
12 декабря 2019 г. 7:07
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Изменено
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Увы. Самсунг техподдержка послал в Микрософт…
вы обращались в
письменной форме?
The opinion expressed by me is not an official position of Microsoft
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NVMe драйвер
много раз видел обновления для BIOS, где в новой версии включалась поддержка NVMe. Начните со своей материнской платы.
Самсунг техподдержка послал в Микрософт…
MS не занимается разработкой драйверов для сторонних фирм. Вот
пример. -
Нет. Только в техподдержку в подобный чат.
Но вопрос такой: как в Windows Server 2012 Standart установить Native NVMe driver?
По аналогии с Server 2012 R2 StorNVMe.sys ?
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Изменено
PUPO2019
12 декабря 2019 г. 7:17
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Изменено
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Как в Windows Server 2012 Standart установить Native NVMe driver?
По аналогии с Server 2012 R2 StorNVMe.sys
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Изменено
PUPO2019
12 декабря 2019 г. 7:41 -
Объединено
Vector BCOModerator
12 декабря 2019 г. 7:57
дубликат
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Изменено
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Нет. Только в техподдержку в подобный чат.
Но вопрос такой: как в Windows Server 2012 Standart установить Native NVMe driver?
По аналогии с Server 2012 R2 StorNVMe.sys ?
ровно точно так же как устанавливаются любые другие драсвера на к примеру сетевую или видеокарту. Загружаете драйвер, двойной клин, далее, далее готово.
Это не чат, а форум. И это не поддержка, а сообщество.
Вы можете открыть кейс в поддержку (порядка 100$), и сотрудник компании МС, за вас напишет в поддержку компании Самсунг. Я бы рекомендовал пропустить этот шаг, и обратиться самостоятельно в самсунг.
Девушка/парень на поддержке телевизоров, может ничего не знать о SSD, поэтому обращаться стоит к специалистам именно вашей продуктовой группы (линк выше).
Дубликаты своих тем на этом ресурсе запрещены и не имеют смысла — отвечают одни и теже люди
The opinion expressed by me is not an official position of Microsoft
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Изменено
Vector BCOModerator
12 декабря 2019 г. 7:54
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Изменено
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Уточняю. Номер обновления для данной ОС ?
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Уточняю. Номер обновления для данной ОС ?
вам уже 3 раза написали что драйвера выпускает производитель железа
о каком обновлении идет тогда речь? самсунг не выпускает обновления для мс, а мс для самсунга не пишет драйвера
The opinion expressed by me is not an official position of Microsoft
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Спасибо за «подробные» ответы. Самсунг посылает в MS, а Вы — в Самсунг! Шикарно! Так держать!
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Изменено
PUPO2019
12 декабря 2019 г. 8:10
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Изменено
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Спасибо за «подробные» ответы. Самсунг посылает в MS, а MS — в Самсунг! Шикарно! Так держать!
1 мы не МС, мы сообщество — люди работающие в других компаниях и помогающие по мере возможности на безвозмездной основе
2 я вам написал о том что вы можете открыть кейс в МС и за 100$ за вас сотрудник МС поговорит с поддержкой самсунг
3 о том что самсунг выпускает все от пылесосов до ноутбуков не секрет, и это вполне нормально что первая линия поддержки «белой» техники (холодильников, плит и стиралок) ничего не знает о «черной» технике (телевизоры,
ноуты итд). Правильный линк поддержки самсунга я вам дал.
The opinion expressed by me is not an official position of Microsoft
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тут говорят что поддержка nvme доступна начиная с 2012r2, и как раз предлагают на 12 сервер (без р2) поставить какую-то заплатку
The opinion expressed by me is not an official position of Microsoft
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Уточняю. Номер обновления для данной ОС ?
какое обновление есть для R2?
Если есть драйверобновлдение для
Windows 7, то должно быть и для 2012.-
Изменено
AnahaymModerator
12 декабря 2019 г. 9:01
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Изменено
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Да вот что-то никак не найду…
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Приветствую.
Уточните модель материнской платы либо брендового сервера?
Я не волшебник, только учусь. MCTS, CCNA. Если Вам помог чей-либо ответ, пожалуйста, не забывайте нажать на кнопку «Отметить как ответ» или проголосовать за «полезное сообщение». Disclaimer: Мнения, высказанные здесь,
являются отражением моих личных взглядов, а не позиции работодателя. Вся информация предоставляется как есть, без каких-либо на то гарантий.
Блог IT Инженера,
Яндекс Дзен,
YouTube, GitHub. -
Материнка Supermicro X9DR3-F
Там 3 слота PCIe 8-ми канальные. В один установлен RAID контроллер для SATA дисков, его BIOS запускается при загрузке ОС. В первый свободный установил Samsung PM1725B 1.6Tb, его BIOS не видит, а в менеджере устройств значится как PCI-устройство
с вопросом… Ну мне он как загрузочный и не нужен. Нужен драйвер.Пробовал подсунуть в ОС NATIVE драйвер Stornvme.sys и .ini от Server 2012 R2 — не прокатило не видит подписи драйвера даже в тестовом режиме ОС…
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Изменено
PUPO2019
12 декабря 2019 г. 18:15
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Изменено
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Материнка Supermicro X9DR3-F
Там 3 слота PCIe 8-ми канальные. В один установлен RAID контроллер для SATA дисков, его BIOS запускается при загрузке ОС. В первый свободный установил Samsung PM1725B 1.6Tb, его BIOS не видит, а в менеджере устройств значится как PCI-устройство
с вопросом… Ну мне он как загрузочный и не нужен. Нужен драйвер.Пробовал подсунуть в ОС NATIVE драйвер Stornvme.sys и .ini от Server 2012 R2 — не прокатило не видит подписи драйвера даже в тестовом режиме ОС…
Проверку подписи драйвера можно отключить через бут меню У вас биос обновлен?
The opinion expressed by me is not an official position of Microsoft
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Нет BIOS старый но обновлять его стремно уж больно сервер ответственный. Да и не нужна мне загрузка с этого диска. Проверку подписи отключал. Видимо несовместим дайвер… ОС устройство то видит, но без драйвера не может
с ним общаться.Вообще как то странно для win7.8,10 драйверы в инете есть а для server 2012 — нету…