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Bass
- OpenVpn Newbie
- Posts: 2
- Joined: Mon Mar 14, 2022 5:14 pm
Can’t install OpenVPN (Service OpenVPN Interactive Service failed to start)
Hello
I am trying to install OpenVPN (OpenVPN-2.5.5-I602-amd64.msi) on Windows 7 x64 and I get the error message:
«Service ‘OpenVPN Interactive Service’ (OpenVPNServiceInteractive) failed to start. Verify that you have sufficient privileger to start system services.»
I saw the same problem on this forum and the advice is to run the installer as an administrator.
However, the installer asks for the administrator password, so I think it works with administrator rights.
But I also tried to run the installer from administrator forcibly.
The .msi file doesn’t have the «Run as administrator» option, so I run cmd.exe as administrator, and then runs OpenVPN-2.5.5-I602-amd64 from there — and get the same error
Please help
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openvpn_inc
- OpenVPN Inc.
- Posts: 1133
- Joined: Tue Feb 16, 2021 10:41 am
Re: Can’t install OpenVPN (Service OpenVPN Interactive Service failed to start)
Post
by openvpn_inc » Sat Mar 19, 2022 3:46 pm
Hi Bass (is that the fish or the musical term?)
This is basically a Windows question, not an openvpn one. But you seem to be misunderstanding the difference between running the installer and starting the service. Sure, you ran as Administrator when you did the install. You must also start the service as Administrator.
I know you can right-click the icon to get a context menu which will include a «Run as Administrator» option. I don’t know anything about starting services on Windows 7, except that it is the same idea: only Administrator can run services which require Administrator privileges.
regards, rob0
OpenVPN Inc.
Answers provided by OpenVPN Inc. staff members here are provided on a voluntary best-effort basis, and no rights can be claimed on the basis of answers posted in this public forum. If you wish to get official support from OpenVPN Inc. please use the official support ticket system: https://openvpn.net/support
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Bass
- OpenVpn Newbie
- Posts: 2
- Joined: Mon Mar 14, 2022 5:14 pm
Re: Can’t install OpenVPN (Service OpenVPN Interactive Service failed to start)
Post
by Bass » Sat Mar 19, 2022 5:53 pm
Thanks for the answer, Rob0!
Musical 
I figured it out myself.
I’m logged in as an administrator and repeated the installation and saw error messages about unsigned drivers.
(when I’m logged in as regular user, and doing Run As — these messages were not shown)
The service didn’t start, because the drivers were not installed.
I install version 2.5.3 — with signed drivers, and it works fine
B.
The problem is that the OpenVPNInteractiveService is set to startup Automatic (Delayed). To resolve this:
- Open Services
- Open ‘OpenVPN Interactive Service’
- Change the Startup type: to Automatic.
The service incorrectly set to delayed automatic start:
The service corrected to automatic (non-delayed) start:
More Information
OpenVPN developers said to make sure the service is set to Automatic:
Also, as installed, the service start type is auto, make sure it has not been changed to delayed-auto.
OpenVPNInteractiveService is:
… a Windows system service which allows unprivileged openvpn.exe process to do certain privileged operations, such as adding routes.
From Windows Internals, 6th Edition page 327:
After handling auto-start services, the SCM calls ScInitDelayStart, which queues a delayed work item associated with a worker thread responsible for processing all the services that ScAutoStartServices skipped because they were marked delayed auto-start. This worker thread will execute after the delay. The default delay is 120 seconds, but can be overridden by the [sic] creating an AutoStartDelay value in HKLMSYSTEMCurrentControlSetControl.
Примечание: OpenVPN является программным обеспечением VPN. Если у вас возникли проблемы с программой, которую вы загрузили с нашего сайта, то этот раздел для вас.
Программа ZenVPN не запускается.
Проверьте C:Program FilesZenVPN OpenVPN bundlezenvpn.log на наличие сообщений об ошибках.
Как правило, это происходит, когда клиент не может обнаружить OpenVPN на компьютере. Это будет указано в следующей строке в файле лога:
Error communicating with OpenVPN
Если это причина, то попробуйте перейти Control Panel -> Административные инструменты -> Сервесы, местонахождение OpenVPN Service и запустить его. Если служба запускается успешно, и вы можете запустить OpenVPN после этого, убедитесь, что служба настроена на автоматический запуск.
OpenVPN сервис не запускается
Если Oper VPN сервис не запускается, то причину обычно можно найти, если посмотреть на Контрольную панель -> Административные инструменты -> Просмотр событий -> Система.
Самая распространённая причина заключается в проблемах с TAP драйвером. Если лог событий указывает на то, что причина в вашем действии, попробуйте сделать следующее:
- Установите TAP драйвер с сайта OpenVPN
- Установите драйвер TAP и выберите все доступные компоненты во время установки
- Run C:Program FilesTAP-Windowsbinaddtap.bat
VPN-соединение установлено, но веб-сайты недоступны
Чаще всего это вызвано ошибкой в Windows, которая предотвращает OpenVPN от изменения имён системных серверов. Попробуйте установить их вручную Google’s public DNS servers- они должны работать независимо от того, подключены вы к VPN или нет.
Issue
Open VPN GUI shows the following error when starting:
OpenVPN GUI
«OpenVPNServicelnteractive» is not started.
Tasks requiring administrative access may not work.
An obvious solution for this would be to manually start OpenVPN Interactive Service. However, this fails with the following error:
Services
Windows could not start the OpenVPN Interactive Service service on Local Computer.
Error 1068: The dependency service or group failed to start.
After some further investigation, I found that computer’s Network Connections didn’t have TAP-Windows Adapter v9 that is normally installed with OpenVPN GUI. Reinstalling OpenVPN or the TAP adapter separately didn’t make any difference. Installations would finish without errors, but TAP adapter was nowhere to be found, and OpenVPN Interactive Service would still fail to run.
Resolution
After further digging into Windows Device Manager I found that TAP-Windows Adapter v9 was present in there but in an error state. The issue was completely resolved by deleting the adapter from Windows Device Manager (along with its driver) and then reinstalling OpenVPN GUI.
September 2019
Windows 10 Home 1903
Open VPN GUI
Проблема заключается в том, что OpenVPNInteractiveService настроен на автоматический запуск (с задержкой). Чтобы решить это:
- Открытые Услуги
- Откройте «Интерактивный сервис OpenVPN»
- Измените тип запуска: на автоматический.
Сервис неправильно настроен на отложенный автоматический запуск:
Сервис исправлен на автоматический (без задержки) запуск:
Дополнительная информация
Разработчики OpenVPN сказали, чтобы убедиться, что сервис установлен на Automatic:
Также, как установлено, тип запуска службы — автоматический, убедитесь, что он не был изменен на отложенный автоматический.
OpenVPNInteractiveService — это:
… системная служба Windows, которая позволяет непривилегированному процессу openvpn.exe выполнять определенные привилегированные операции, такие как добавление маршрутов.
Из Windows Internals, 6-е издание, стр. 327:
После обработки служб автозапуска SCM вызывает ScInitDelayStart, который ставит в очередь отложенный рабочий элемент, связанный с рабочим потоком, ответственным за обработку всех служб, которые ScAutoStartServices пропустили, поскольку они были отмечены как отложенный автоматический запуск. Этот рабочий поток будет выполняться после задержки. Задержка по умолчанию составляет 120 секунд, но ее можно переопределить, если [sic] создать значение AutoStartDelay в HKLMSYSTEMCurrentControlSetControl.
The problem is that the OpenVPNInteractiveService is set to startup Automatic (Delayed). To resolve this:
- Open Services
- Open ‘OpenVPN Interactive Service’
- Change the Startup type: to Automatic.
The service incorrectly set to delayed automatic start:
The service corrected to automatic (non-delayed) start:
More Information
OpenVPN developers said to make sure the service is set to Automatic:
Also, as installed, the service start type is auto, make sure it has not been changed to delayed-auto.
OpenVPNInteractiveService is:
… a Windows system service which allows unprivileged openvpn.exe process to do certain privileged operations, such as adding routes.
From Windows Internals, 6th Edition page 327:
After handling auto-start services, the SCM calls ScInitDelayStart, which queues a delayed work item associated with a worker thread responsible for processing all the services that ScAutoStartServices skipped because they were marked delayed auto-start. This worker thread will execute after the delay. The default delay is 120 seconds, but can be overridden by the [sic] creating an AutoStartDelay value in HKLMSYSTEMCurrentControlSetControl.
The problem is that the OpenVPNInteractiveService is set to startup Automatic (Delayed). To resolve this:
- Open Services
- Open ‘OpenVPN Interactive Service’
- Change the Startup type: to Automatic.
The service incorrectly set to delayed automatic start:
The service corrected to automatic (non-delayed) start:
More Information
OpenVPN developers said to make sure the service is set to Automatic:
Also, as installed, the service start type is auto, make sure it has not been changed to delayed-auto.
OpenVPNInteractiveService is:
… a Windows system service which allows unprivileged openvpn.exe process to do certain privileged operations, such as adding routes.
From Windows Internals, 6th Edition page 327:
After handling auto-start services, the SCM calls ScInitDelayStart, which queues a delayed work item associated with a worker thread responsible for processing all the services that ScAutoStartServices skipped because they were marked delayed auto-start. This worker thread will execute after the delay. The default delay is 120 seconds, but can be overridden by the [sic] creating an AutoStartDelay value in HKLMSYSTEMCurrentControlSetControl.
OpenVPN is without any doubt the best service out there and it is offering tons and tons of interactive features that would make it a perfect choice for any business or individual to have it for their usage. OpenVPN features are not the best thing about it, but its extensive security and safety make it worth considering for anyone who might be looking for a decent VPN service.
OpenVPN works out without any sorts of issues and that would work out perfectly for you. However, if on start you see a dialogue message stating “OpenVPNServiceInteractive” is not started. Here is how you can fix this.
1) Run as Administrator
There are some issues with the OpenVPN that might not be an actual error. There are some features and access requirements on the OpenVPN that need administrator privileges to be run. So, you will need to run the OpenVPN application as an administrator and that will work it out perfectly fine for you.
However, you might need to have the admin privileges and credentials to make it possible and that is what you need to figure out on your own, if you own them or you need to login using those, you will need to contact the administrator and get those credentials.
2) Change the Startup
Another thing that you need to be careful about while you are using OpenVPN and getting this sort of error message is that it is often set as startup Automatic (Delayed). So, you will need to open the services menu, locate the OpenVPN there, and check for its startup settings. It should not be delayed.
So, look out for the “OpenVPN Interactive Service” and change the startup type to Automatic. This should be fixing up the issue for you and you will never have to face this problem again. Once you do that, you will have to save the settings as well, and then restart your PC once. This is going to help you get away with the error message and not see it again while trying to use OpenVPN.
3) Re-install the VPN
Another thing that you will need to try out if nothing else has worked out for you so far, is to re-install the VPN from very scratch and that will make it perfectly work for you. Be mindful to try out the options above first and only after that you will be able to make it work.
So, you will need to make sure that you are uninstalling the VPN properly from your PC and then clear out the registry information as well. This registry information is crucial to the working of the software so clear it up and after that, you will need to restart the PC as well.
Once the PC has been restarted, you will need to install the latest version of the VPN application downloaded from the OpenVPN application and that will be the perfect thing that you can need to not see the error again.