Page fault in nonpaged area srv sys windows server 2012 - Доктор Windows

This article describes an issue that occurs on a Windows Server 2012 R2 or Windows Server 2012-based failover cluster. A hotfix is available to fix this issue. The hotfix has a prerequisite and a restart requirement.

Symptoms

When you create files in the file server resource on a failover cluster, you receive a Stop error message that resembles the following:

STOP: 0x00000050 (parameter1, parameter2, parameter3, parameter4)

This Stop error indicates a PAGE_FAULT_IN_NONPAGED_AREA problem.
The parameters in this Stop error message vary, depending on the configuration of the computer.
Not all «0x00000050» Stop errors are caused by this issue.

Resolution

To fix this problem, we have released a hotfix. Even though this issue has only been observed in Windows Server 2012 R2 or Windows Server 2012, the hotfix also applies to Windows 8.1, Windows RT 8.1, Windows 8, and Windows RT.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a «Hotfix Download Available» section at the top of this Knowledge Base article. If this section doesn’t appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don’t qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

Prerequisites

Registry information

To use the hotfix in this package, you don’t have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix in Windows 8.1 or Windows Server 2012 R2.

Hotfix replacement information

This hotfix doesn’t replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the «Applies to» section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under «Windows 8.1/Windows Server 2012 R2» on the page. Always refer to the «Applies To» section in articles to determine the actual operating system that each hotfix applies to.

Notes

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version	Product	Milestone	Service branch
6.3.960 0.18xxx	Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2	RTM	GDR

GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the «Additional file information» section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x64 Windows 8.1 and Windows Server 2012 R2

File name	File version	File size	Date	Time	Platform
Srvnet.sys	6.3.9600.18146	242,688	21-Nov-2015	18:33	x64

x86 Windows 8.1

File name	File version	File size	Date	Time	Platform
Srvnet.sys	6.3.9600.18146	186,368	21-Nov-2015	17:51	x86

Windows RT 8.1

File name	File version	File size	Date	Time	Platform
Srvnet.sys	6.3.9600.18146	174,080	21-Nov-2015	17:33	Not applicable

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under «Windows 8/Windows Server 2012» on the page. Always refer to the «Applies To» section in articles to determine the actual operating system that each hotfix applies to.

Notes

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version	Product	Milestone	Service branch
6.2.920 0.17xxx	Windows 8, Windows RT, or Windows Server 2012	RTM	GDR
6.2.920 0.21xxx	Windows 8, Windows RT, or Windows Server 2012	RTM	LDR

GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the «Additional file information» section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Windows RT

File name	File version	File size	Date	Time	Platform
Srvnet.sys	6.2.9200.17297	169,984	11-Mar-2015	02:50	Not applicable
Srv2.sys	6.2.9200.17297	513,024	11-Mar-2015	02:51	Not applicable

x86 Windows 8

File name	File version	File size	Date	Time	Platform
Srvnet.sys	6.2.9200.17297	195,584	11-Mar-2015	02:54	x86
Srvnet.sys	6.2.9200.21414	194,048	11-Mar-2015	02:28	x86
Srv2.sys	6.2.9200.17297	551,936	11-Mar-2015	02:56	x86
Srv2.sys	6.2.9200.21414	551,936	11-Mar-2015	02:29	x86

x64 Windows 8 and Windows Server 2012

File name	File version	File size	Date	Time	Platform
Srvnet.sys	6.2.9200.17297	251,392	11-Mar-2015	03:19	x64
Srvnet.sys	6.2.9200.21414	250,368	11-Mar-2015	03:21	x64
Srv2.sys	6.2.9200.17297	675,328	11-Mar-2015	03:20	x64
Srv2.sys	6.2.9200.21414	674,304	11-Mar-2015	03:23	x64

x64 Windows 8.1 and Windows Server 2012 R2

File property	Value
File name	Amd64_5feae82f3315f5d9cb9ceaff304309ad_31bf3856ad364e35_6.3.9600.18148_none_d35be9aeb98657f8.manifest
File version	Not applicable
File size	708
Date (UTC)	25-Nov-2015
Time (UTC)	19:09
Platform	Not applicable

File name	Amd64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.3.9600.18148_none_f4c39dbae3fa4bb7.manifest
File version	Not applicable
File size	2,593
Date (UTC)	24-Nov-2015
Time (UTC)	15:47
Platform	Not applicable

File name	Update.mum
File version	Not applicable
File size	1,602
Date (UTC)	25-Nov-2015
Time (UTC)	19:09
Platform	Not applicable

x86 Windows 8.1

File property	Value
File name	Update.mum
File version	Not applicable
File size	1,594
Date (UTC)	25-Nov-2015
Time (UTC)	19:09
Platform	Not applicable

File name	X86_32a93c19c8c536f0564ee26fb2270308_31bf3856ad364e35_6.3.9600.18148_none_8d11500109185225.manifest
File version	Not applicable
File size	704
Date (UTC)	25-Nov-2015
Time (UTC)	19:09
Platform	Not applicable

File name	X86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.3.9600.18148_none_98a502372b9cda81.manifest
File version	Not applicable
File size	2,591
Date (UTC)	24-Nov-2015
Time (UTC)	15:38
Platform	Not applicable

Windows RT 8.1

File property	Value
File name	Arm_3fc4a3bbd32ddaba303015c3d192bdef_31bf3856ad364e35_6.3.9600.18148_none_a2d79eac92338013.manifest
File version	Not applicable
File size	704
Date (UTC)	25-Nov-2015
Time (UTC)	19:09
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-common_31bf3856ad364e35_6.3.9600.18148_none_98a7748f2b99f947.manifest
File version	Not applicable
File size	2,591
Date (UTC)	24-Nov-2015
Time (UTC)	15:35
Platform	Not applicable

File name	Update.mum
File version	Not applicable
File size	1,594
Date (UTC)	25-Nov-2015
Time (UTC)	19:09
Platform	Not applicable

Windows RT

File property	Value
File name	Arm_17dfa1ad371dc0b5b5059ad29948cc57_31bf3856ad364e35_6.2.9200.17297_none_85e3b95041be61a2.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_18fed289814dcff4fd559c608f6f1a31_31bf3856ad364e35_6.2.9200.17297_none_f505c82e6b989e89.manifest
File version	Not applicable
File size	700
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_293278b28d9bfbffc7cc79a7e5100c2c_31bf3856ad364e35_6.2.9200.17297_none_4482c6b597e48525.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_30b6633efcdda32573372b617aca7995_31bf3856ad364e35_6.2.9200.17297_none_8fc55dc13c701211.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_3a900c1f7cd96f38ac3ca2ca4a1ff407_31bf3856ad364e35_6.2.9200.17297_none_39b2e1984d07ac49.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_4077b07cdc04327df93aec786c430503_31bf3856ad364e35_6.2.9200.17297_none_58e0e68ddd5bb27b.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_455385c157810ec10b8cb392bfc8636a_31bf3856ad364e35_6.2.9200.17297_none_4f0aa569c8829562.manifest
File version	Not applicable
File size	704
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_488114de170a2d969b037c22cf7ed78b_31bf3856ad364e35_6.2.9200.17297_none_e80542896b0db1d5.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_4aa6d31c967bf13b0a122cd80045255b_31bf3856ad364e35_6.2.9200.17297_none_1f064cf06d54418d.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_4ffdeb5e58bbd39639bb6359e97c083b_31bf3856ad364e35_6.2.9200.17297_none_77488579ea1732f2.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_541956899c738f51610727183da4c115_31bf3856ad364e35_6.2.9200.17297_none_924a43fded805631.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_56e0260910aee94768bf77e2f1bc6ad9_31bf3856ad364e35_6.2.9200.17297_none_edc70f63d0e7193a.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_657ba36b1484decdff9b3b4e7ebb4d31_31bf3856ad364e35_6.2.9200.17297_none_7cd0a6158258d230.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_81f2401be8fc1b1345b5327869574869_31bf3856ad364e35_6.2.9200.17297_none_923b8f3c86e80143.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_8a38462cd501f525302da1dee0861513_31bf3856ad364e35_6.2.9200.17297_none_5c2e8c045da2cfe6.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_a6204a51b12a327be4f0d05aba8448c5_31bf3856ad364e35_6.2.9200.17297_none_db0812cbd566b516.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_b073b4ad74d3b721139416f37448f6db_31bf3856ad364e35_6.2.9200.17297_none_edee14c97b07162f.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_c9e5844cdd3e52b420649b62227cd3ca_31bf3856ad364e35_6.2.9200.17297_none_cfd778b74c0e5ce6.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_d932d522d4f205e5fcc93e11122d18e4_31bf3856ad364e35_6.2.9200.17297_none_c6810845f279ff6a.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_e94c973714eb2b7a176bec94b7fdb73f_31bf3856ad364e35_6.2.9200.17297_none_9e8eae1bdd71df87.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_f3903bc215b64040137dddac5cc3a38e_31bf3856ad364e35_6.2.9200.17297_none_0fdc455bfb56e4d0.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_f6a146751e1c6ffcf7e2e808510a00f8_31bf3856ad364e35_6.2.9200.17297_none_49967e8845101d93.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_f7463a475860ef0ece433e1e1b1411f1_31bf3856ad364e35_6.2.9200.17297_none_babf204e36179d3d.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_f7c2d5807c7f1b406b36311db2844a9c_31bf3856ad364e35_6.2.9200.17297_none_4df9cdb6a03ea6ba.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_fe1a7911f90040cf60e3bb307c28a8cd_31bf3856ad364e35_6.2.9200.17297_none_37097b44736a40a4.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-common_31bf3856ad364e35_6.2.9200.17297_none_007bc4b0e1907eae.manifest
File version	Not applicable
File size	2,591
Date (UTC)	11-Mar-2015
Time (UTC)	05:52
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_cs-cz_ea4a84d81aecbb26.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_da-dk_878464ff1132b725.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_de-de_84affa3b13090bbf.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_el-gr_2d4627ce021e744d.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_en-us_2da0d03401e71784.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_es-es_2d6c2d18020e0929.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_fi-fi_cc8731c4f727fb53.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_fr-fr_d023a316f4e01f8b.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_hu-hu_1794235ed93feea7.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_it-it_ba4b995dcc120509.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_ja-jp_5c71186abf2d16e4.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_ko-kr_ffdaf51fb19dddfa.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_nb-no_e86d765489c309b6.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_nl-nl_e6acc1928aef138b.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_pl-pl_2ce91c147011813f.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_pt-br_2f3d06b86e9b1523.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_pt-pt_301ed6246e0a84ff.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_ru-ru_76c1e7e852ec132b.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_sv-se_12bcd25d4a151d86.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_tr-tr_bbca1ca438d11f77.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_zh-cn_8d273aa1e908f196.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_zh-hk_8bd2332fe9e46426.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2.resources_31bf3856ad364e35_6.2.9200.17297_zh-tw_912377f7e679ce06.manifest
File version	Not applicable
File size	2,588
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	Arm_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.2.9200.17297_none_d6922febc7e51bbd.manifest
File version	Not applicable
File size	259,944
Date (UTC)	11-Mar-2015
Time (UTC)	05:52
Platform	Not applicable

File name	Update.mum
File version	Not applicable
File size	9,477
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

x86 Windows 8

File property	Value
File name	Update.mum
File version	Not applicable
File size	9,477
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	X86_07336f0523004285bc086f052c5a4943_31bf3856ad364e35_6.2.9200.17297_none_949cd09b8e3a4487.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	X86_096aee3523d1fafeb9233048bba47bd7_31bf3856ad364e35_6.2.9200.17297_none_07b5d70e74bd85c2.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	X86_0b27133ae101f9d3ecb3e6d98bd789e4_31bf3856ad364e35_6.2.9200.21414_none_186a319ba3f97ac8.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

File name	X86_11bb31baf9afadf0fe1648bb0086b225_31bf3856ad364e35_6.2.9200.17297_none_fbc41aa0db2b6a9b.manifest
File version	Not applicable
File size	708
Date (UTC)	11-Mar-2015
Time (UTC)	14:31
Platform	Not applicable

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Источник

Remove From My Forums

Question
page_fault_in_nonpaged_area (srv.sys) Error in Windows server 2012 r2. What is the issue? my server continues restarting. no other software installed,

Answers

Hi,

If you can enter the system, open CMD with admin permission and type “sfc /scannow” to check/repair system files.

If you are unable to enter the system, insert installation medium(DVD/USB) and boot system from the installation medium:
1. Select the language and time configuration, click next.
2. On Install now window, select the option “Repair your computer” (on the lower left corner).
3. Select Troubleshoot to open Advanced options.
4. Open CMD (Command Prompt), type “sfc /scannow”.

If problem persists, I want to confirm with you if there is any change before problem happens, such as update or software installation, configuration change and etc.? If so, we can try to re-start system in Clean Boot or Safe Mode( choose Startup Settings
in Step 4 mentioned above), then, manually undo the change and check the result.

Also, if there is available system backup, we can try to restore system from backup and check the result. Choose System Image Recovery in Step 4 mentioned above.

Best Regards,
Eve Wang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact
tnmff@microsoft.com.
- Marked as answer by
  
  Thursday, August 8, 2019 10:20 AM

Источник

Обновлено 14.07.2022

Всем привет, сегодня расскажу, как решается ошибка STOP 0x00000050 приводящая к синему экрану Windows. При этом текст сообщения об ошибке может содержать информацию о файле (а если не содержит, то посмотреть эту информацию можно в дампе памяти с помощью программ BlueScreenView, WinDbg или WhoCrashed, о них будет далее), который вызвал ее, среди часто встречающихся вариантов — win32k.sys, atikmdag.sys, hal.dll, ntoskrnl.exe, ntfs.sys, wdfilter.sys, applecharger.sys, tm.sys, tcpip.sys и другие. На все про все мы потратим, около пяти минут вашего драгоценного времени.

Синий экран 0x00000050

В этой инструкции — наиболее распространенные варианты этой проблемы и возможные способы исправить ошибку. Также ниже имеется список официальных исправлений Microsoft для конкретных случаев ошибки STOP 0x00000050.

Своей причиной BSOD PAGE_FAULT_IN_NONPAGED_AREA (STOP 0x00000050, 0x50) как правило имеет проблемы с файлами драйверов, неисправное оборудование (оперативная память, но не только, это могут быть и периферийные устройства), сбои служб Windows, неправильная работа или несовместимость программ (часто — антивирусов), а также нарушение целостности компонентов Windows и ошибки жестких дисков и SSD. Суть же проблемы в неправильном обращении к памяти при работе системы.

Лечим BSOD PAGE_FAULT_IN_NONPAGED_AREA

Вот так будет выглядеть синий экран с данной ошибкой на моем сервере Dell PowerEdge R320.

Первое, что я вам посоветую сделать, это с помощью просмотра событий или Windows Admin Center посмотреть логи Windows. С большой вероятностью вы там обнаружите событие ID 1001.

Событие ID 1001: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffcc0be6118000, 0x0000000000000002, 0xfffff80e132c28b0, 0x0000000000000000). A dump was saved in: C:WindowsMEMORY.DMP. Report Id: 6880a4fe-2227-45fb-aaf6-b62ece7fc815.

ID 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Далее, что следует предпринять, при появлении синего экрана смерти с ошибкой STOP 0x00000050 — вспомнить, какие действия предшествовали появлению ошибки (при условии, что она появляется не при установке Windows на компьютер).

Примечание: если такая ошибка появилась на компьютере или ноутбуке единожды и более не проявляет себя (т.е. не постоянно выскакивает синий экран смерти), то, возможно, оптимальным решением будет ничего не предпринимать.

Здесь могут быть следующие типичные варианты (далее некоторые из них будут рассмотрены подробнее)

Установка нового оборудования, в том числе «виртуальных» устройств, например, программы виртуальных приводов. В данном случае можно предположить, что драйвер этого оборудования или оно само по какой-то причине работает неправильно. Имеет смысл попробовать обновить драйвера (а иногда — установить более старые), а также попробовать работу компьютера без этого оборудования.
Установка или обновление драйверов, в том числе автоматическое обновление драйверов ОС или установка с помощью драйвер-пака. Стоит попробовать откатить драйвера в диспетчере устройств. Какой именно драйвер вызывает BSOD PAGE_FAULT_IN_NONPAGED_AREA часто можно узнать просто по имени файла, указанного в информации об ошибке (просто поищите в Интернете, что это за файл). Еще один, более удобный способ, покажу далее.
Установка (а также удаление) антивируса. В данном случае, возможно, следует попробовать работу без этого антивируса — возможно, он по какой-то причине не совместим с вашей конфигурацией компьютера.
Вирусы и вредоносное ПО на компьютере. Тут хорошо бы проверить компьютер, например, с помощью загрузочной антивирусной флешки или диска.
Изменение настроек системы, особенно если речь идет об отключении служб, твиках системы и подобных действиях. В этом случае может помочь откат системы из точки восстановления.
Какие-то проблемы с питанием компьютера (включение не с первого раза, экстренные выключения и подобные). В этом случае проблемы могут оказаться с оперативной памятью или дисками. Помочь может проверка памяти и снятие поврежденного модуля, проверка жесткого диска, а также в некоторых случаях отключение файла подкачки Windows. Откройте окно выполнить, через сочетание клавиш Windows +R и введите mdsched.exe.

Выберите пункт «Выполнить перезагрузку и проверку памяти. Сохраните работу и закройте открытые программы перед перезагрузкой», после чего у вас будет инициализирован процесс проверки оперативной памяти на предмет ошибок и повреждений.

В результате у вас будет запущена DOS подобная утилита, которая займется диагностикой ОЗУ, если будут ошибки вы их увидите, утилита попытается их устранить, если не получится, то с большой вероятностью память стала битой.

Обязательно проведите установку всех возможных обновлений в системе, не зря компания Microsoft выпускает каждый месяц кучу исправлений.
Откройте командную строку и выполните сканирование вашего хранилища системных файлов, репозитория и диска на наличие ошибок:

sfc /scannow && Dism /online /cleanup-image /restorehealth && Dism.exe /Online /Cleanup-Image /StartComponentCleanup && ChkDsk /r

Во многих случаях, это помогает устранить синеву с ошибкой PAGE FAULT IN NONPAGED AREA.

Синий экран STOP 0x00000050 с кодом PAGE FAULT IN NONPAGED AREA может быть вызван сторонней утилитой, которая вызывает некий конфликт с другим софтом или оборудованием, чтобы это диагностировать и выявить с какой стороны проблема на уровне софта или операционной системы, можно выполнить чистую загрузку Windows. Для этого необходимо отключить сторонние утилиты из автозагрузки. Для этого нажмите Windows +R и в окне выполнить напишите msconfig, если у вас Windows 8.1 и старше, то окно автозагрузке вы можете найти в диспетчере задач. Переходите на вкладку «Службы» и выбираете пункт «Не отображать службы Майкрософт», этим вы отфильтруете системные, после чего если у вас Windows 7 и ниже, на кладке «Автозагрузка» отключаем все, в Windows 8 и выше открываем диспетчер задач.

Отключаем здесь все, что имеется, после чего перезагружаем систему и проверяем наличие синего экрана PAGE FAULT IN NONPAGED AREA.

Это далеко не все варианты, но, возможно, они смогут помочь пользователю вспомнить, что было сделано перед тем, как появилась ошибка, и, возможно, оперативно исправить ее без дальнейших инструкций. А о том, какие конкретные действия могут оказаться полезными в разных случаях сейчас поговорим.

Онлайн диагностика компьютеров и серверов Dell

Если у вас компьютер или сервер от компании Dell, то при условии, что ваша система загружается и есть наличие интернета, вы можете произвести диагностику через специальную утилиту Dell SupportAssist.

Dell SupportAssist — это набор средств самодиагностики, встроенный в ноутбуки, настольные компьютеры, серверы и планшеты с ОС Windows.

Скачать Dell SupportAssist — https://www.dell.com/support/diagnose/ru-ru/Home/Index/System

Нажмите загрузить Dell SupportAssist и сохраните дистрибутив.

Далее запустите файл SupportAssistLauncher.exe для установки средств диагностики Dell, именно они должны помочь выявить причину синего экрана с кодом 0x00000050.

Далее на рабочем столе появится ярлык для запуска.

Запускаем Dell SupportAssist и переходим в раздел «Поиск и устранение неполадок«

Выберите пункт «Компьютер перестал отвечать или внезапно перезагрузился«, это поможет провести диагностику синего экрана PAGE_FAULT_IN_NONPAGED_AREA.

Данная проверка будет содержать вот такие пункты:

1. Проверяет ПК на ошибки
2. Проверяет и устанавливает обновления
3. Исправляет параметры ПК
4. Очищает реестр
5. Оптимизирует производительность системы
6. Очищает кэш-память
7. Удаляет нежелательные файлы
8. Удаляет неиспользуемые файлы

Нажмите «Исправить сейчас«.

Вот так будет выглядеть мастер проверки.

Дополнительно по ошибке 0x00000050 можно почитать — https://www.dell.com/support/kbdoc/ru-ru/000181163/how-to-enter-the-built-in-diagnostics-32-bit-diagnostics-supportassist-epsa-epsa-and-psa или https://www.dell.com/support/kbdoc/ru-ru/000181160/what-are-the-supportassist-epsa-epsa-and-psa-diagnostics

Причины ошибки STOP 0x00000050

Теперь о некоторых достаточно распространенных вариантах, когда появляется ошибка STOP 0x00000050 и о том, что может сработать в данных ситуациях.

Синий экран PAGE_FAULT_IN_NONPAGED_AREA в Windows 10 при запуске или работе uTorrent — частый вариант в последнее время. Если uTorrent стоит в автозагрузке, то ошибка может появляться при запуске Windows 10. Обычно причина — работа с фаерволла в стороннем антивирусе. Варианты решения: попробовать отключить фаервол, использовать BitTorrent в качестве торрент-клиента.

Ошибка BSOD STOP 0x00000050 с указанием файла AppleCharger.sys — возникает на материнских платах Gigabyte, если в не поддерживаемой системе к ним было установлено фирменное ПО On/Off Charge. Просто удалите эту программу через панель управления.

При возникновении ошибки в Windows 7 и Windows 8 с участием файлов win32k.sys, hal.dll, ntfs.sys, ntoskrnl.exe попробуйте для начала выполнить следующее: отключить файл подкачки и перезагрузить компьютер. После этого в течение некоторого времени проверить, проявляет ли себя ошибка снова. Если нет — попробуйте снова включить файл подкачки и перезагрузиться, возможно, ошибка больше не появится. Подробнее о включении и отключении: Файл подкачки Windows. Также здесь может пригодиться проверка жесткого диска на ошибки.

tcpip.sys, tm.sys — причины ошибки PAGE_FAULT_IN_NONPAGED_AREA в Windows 10, 8 и Windows 7 с этими файлами могут быть разными, но есть один более вероятный вариант — мост между подключениями. Нажмите клавиши Win+R на клавиатуре и введите ncpa.cpl в окно «Выполнить». Посмотрите, присутствуют ли сетевые мосты в списке подключений (см. на скриншоте). Попробуйте удалить его (при условии, что знаете, что он не нужен в вашей конфигурации). Также в данном случае может помочь обновление или откат драйверов сетевой карты и Wi-Fi адаптера.

atikmdag.sys — один из файлов драйверов ATI Radeon, который может вызывать описываемый синий экран с ошибкой. Если ошибка появляется после выхода компьютера из сна, попробуйте отключить быстрый запуск Windows. Если же ошибка не привязана к этому событию, попробуйте чистую установку драйвера с предварительным полным удалением в Display Driver Uninstaller

В тех случаях, когда ошибка появляется при установке Windows на компьютер или ноутбук, попробуйте снять одну из планок памяти (на выключенном компьютере) и запустить установку снова. Возможно, в этот раз она пройдет успешно. Для случаев, когда синий экран появляется при попытке обновить Windows до новой версии (с Windows 7 или 8 до Windows 10), помочь может чистая установка системы с диска или флешки, см. Установка Windows 10 с флешки.

Для некоторых материнских плат (например, тут замечены MSI) ошибка может появляться при переходе на более новую версию Windows. Попробуйте обновить БИОС с официального сайта производителя.

Иногда (если ошибка вызвана специфичными драйверами в прикладных программах) исправить ошибку может помочь очистка папки временных файлов C: Users Имя_пользователя AppData Local Temp

Если предполагается, что ошибка PAGE_FAULT_IN_NONPAGED_AREA вызвана проблемой с драйвером, простым способом проанализировать автоматически создаваемый дамп памяти (MEMORY.DMP) и узнать, какой именно драйвер вызывал ошибку будет бесплатная программа WhoCrashed (официальный сайт — http://www.resplendence.com/whocrashed). После анализа в ней можно будет увидеть наименование драйвера в понятном для начинающего пользователя виде.

Но лучше воспользоваться WinDbg для более глубокого анализа дампа, скачать ее можно по ссылке. Затем, с помощью диспетчера устройств вы можете попробовать откатить этот драйвер для исправления ошибки или же полностью его удалить и заново установить из официального источника.

Еще одно действие, которое может оказаться полезным во многих вариантах описываемого синего экрана смерти Windows — проверка оперативной памяти Windows. Для начала — с помощью встроенной утилиты диагностики оперативной памяти, найти которую можно в Панель управления — Администрирование — Средство проверки памяти Windows.

Драйвера интеграции Vmware Tools могут приводить к синем экрана с кодом 0x00000050, примером может служить ошибка «vsphere ha virtual machine monitoring error». Лечится переустановкой драйверов на виртуальной машине.

Исправления ошибки STOP 0x00000050 PAGE_FAULT_IN_NONPAGED_AREA на сайте Microsoft

Есть и официальные хотфиксы (исправления) для указанной ошибки, выложенные на официальном сайте Microsoft для разных версий Windows. При этом они не универсальные, а относятся к случаям, когда ошибка PAGE_FAULT_IN_NONPAGED_AREA вызвана конкретными проблемами (пояснения об этих проблемах приводятся на соответствующих страницах).

support.microsoft.com/ru-ru/kb/2867201 или у меня с сайта KB2867201– для Windows 8 и Server 2012 (storport.sys)
support.microsoft.com/ru-ru/kb/2719594 — для Windows 7 и Server 2008 (srvnet.sys, так же подходит для кода 0x00000007)
support.microsoft.com/ru-ru/kb/872797 — https://support.microsoft.com/ru-ru/kb/872797 — для Windows XP (для sys)

Для того, чтобы загрузить средство исправления, нажмите по кнопке «Пакет исправлений доступен для скачивания» (следующая страница может открываться с задержкой), согласитесь с условиями, скачайте и запустите исправление.

Также на официальном сайте Microsoft присутствуют и собственные описания для ошибки синего экрана с кодом 0x00000050 и некоторые пути исправления:

support.microsoft.com/ru-ru/kb/903251 — для Windows XP
msdn.microsoft.com/library/windows/hardware/ff559023 — общая информация для специалистов (на английском)

Старайтесь не ограничиваться только этими обновлениями, а ставить все возможные

Надеюсь, что-то из этого сможет помочь в избавлении от BSOD 0x00000050, а если нет — опишите свою ситуацию, что делалось перед появлением ошибки, о каком файле сообщает синий экран или программы для анализа дампов памяти (помимо упомянутой WhoCrashed, здесь может пригодиться бесплатная программа BlueScreenView). Возможно, удастся найти решение проблемы.

Источник

I have an HP proliant 380 gen9 server. The issue started with the server restarting it self on check the ilo logs i found out that we had smart battery failure so we replaced it. After turning it on again the system works for ~10 mins and then gives us blue screen with this error «PAGE_FAULT_IN_NONPAGED_AREA (srv.sys)» and then proceed to go to repair screen. We are using windows server 2012 r2.

Edit : Just install update https://docs.microsoft.com/en-us/security-updates/securitybulletins/2017/ms17-010 has solved my issue

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edited Dec 24, 2019 at 17:30

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asked Dec 24, 2019 at 10:53

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Источник

Hello everyone. Greetings.

as the title stated — I am getting page fault in non-paged area on both Windows Server 2012 R2 and on Windows Server 2016, caused by srv.sys.

I know many of you will tell me to check ram and hard drive, but it is a clean install, there are many other VMs running smoothly, but every time I try to install active directory DS and DNS server on the Windows Server VM, I am getting this error. this error only popping up when the system takes first reboot after finishing DC promoting (after installing AD and DNS). and then it continues forever, it comes to the desktop for a maximum of 5 minutes and then gone. If I don’t install any AD services, or any kind of role then it is good.

I have mutliple ESXi machines, some olds and one very latest Dell R730, on whichever host I try, I am getting the same error again and again. Can anyone help to fix the problem?

Solution for Future — Virtualization, Workspace delivery

Источник

Continuing the thread from the old forum: http://forum.covecube.com/discussion/1129/critical-bsod-when-accessing-dp-over-a-network-share

Just to recap, I’ve received a number of memory dumps over the past month or so showing a system crash in srv2.sys. Srv2.sys is Microsoft’s file sharing driver that translates network file I/O requests into local file I/O requests on the server, but the implication is of course that StableBit DrivePool may somehow be the cause of these crashes. The crashes only occur on Windows 8 / Windows Server 2012 (including Essentials).

Paris has submitted the best dump to date on this issue and I’ve analyzed it in detail.

I’m going to post a technical description of the crash for anyone who can read this sort of thing.

What we have

A full memory dump of the crash.
Verifier enabled on all drivers at the time of the crash (giving us additional data about the crash).
ETW logging enabled on CoveFS / CoveFSDisk, giving us everything that CoveFS did right before the crash.

The system

3: kd> vertarget
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: Server, suite: TerminalServer DataCenter SingleUserTS
Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
Kernel base = 0xfffff800`65214000 PsLoadedModuleList = 0xfffff800`654e0a20
Debug session time: Fri May 31 04:45:08.610 2013 (UTC - 4:00)
System Uptime: 0 days 0:21:01.550

3: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3100
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 58 Stepping 9
ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-3770S CPU @ 3.10GHz
Update Status = REG_DWORD 2
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD ffffffff00000000

The crash

3: kd> !Analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffa8303aa41ea, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800556e328, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


READ_ADDRESS:  fffffa8303aa41ea Nonpaged pool

FAULTING_IP: 
srv2!Smb2ContinueUncachedRead+26c28
fffff880`0556e328 410fb644240a    movzx   eax,byte ptr [r12+0Ah]

MM_INTERNAL_CODE:  0

IMAGE_NAME:  srv2.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51637dde

MODULE_NAME: srv2

FAULTING_MODULE: fffff880054ff000 srv2

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88004d3fb60 -- (.trap 0xfffff88004d3fb60)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa830396c150 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800556e328 rsp=fffff88004d3fcf0 rbp=fffff9801e9e0af0
 r8=00000000000006e5  r9=fffff88005544680 r10=fffffa83035a6c40
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
srv2!Smb2ContinueUncachedRead+0x26c28:
fffff880`0556e328 410fb644240a    movzx   eax,byte ptr [r12+0Ah] ds:00000000`0000000a=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8006532f3f1 to fffff8006526e440

STACK_TEXT:  
fffff880`04d3f978 fffff800`6532f3f1 : 00000000`00000050 fffffa83`03aa41ea 00000000`00000000 fffff880`04d3fb60 : nt!KeBugCheckEx
fffff880`04d3f980 fffff800`652a8acb : 00000000`00000000 fffffa83`03aa41ea fffffa83`035be040 fffff880`03cc4419 : nt! ?? ::FNODOBFM::`string'+0x33c2b
fffff880`04d3fa20 fffff800`6526beee : 00000000`00000000 fffff980`254b6950 fffff980`1e9e0b00 fffff880`04d3fb60 : nt!MmAccessFault+0x55b
fffff880`04d3fb60 fffff880`0556e328 : 00000000`00000000 fffff880`00000000 ffff2f2d`390b1a54 fffff980`01dc8f20 : nt!KiPageFault+0x16e
fffff880`04d3fcf0 fffff880`055470de : fffffa83`03c3d1e0 fffff980`01dc8f20 fffff980`254b6950 fffffa83`01f99040 : srv2!Smb2ContinueUncachedRead+0x26c28
fffff880`04d3fd50 fffff880`055455bd : 00000000`00000002 fffffa83`01f99040 fffff980`254b6c60 fffff800`6524acbe : srv2!Smb2ExecuteRead+0x6ce
fffff880`04d3fde0 fffff880`05545a64 : fffffa83`0084cd18 fffff980`254b6950 fffff980`1b44efd0 fffff980`254b6950 : srv2!Smb2ExecuteProviderCallback+0x6d
fffff880`04d3fe50 fffff880`05543180 : fffff980`1b54cd80 fffff980`1b54cd80 00000000`00000001 fffff980`254b6950 : srv2!SrvProcessPacket+0xed
fffff880`04d3ff10 fffff800`65268b27 : fffff880`04d3ff01 00000000`00000000 fffff980`254b6960 fffff880`05546000 : srv2!SrvProcpWorkerThreadProcessWorkItems+0x171
fffff880`04d3ff80 fffff800`65268aed : fffff980`1b54cd01 00000000`0000c000 00000000`00000003 fffff800`652c3ab8 : nt!KxSwitchKernelStackCallout+0x27
fffff880`07f9c9e0 fffff800`652c3ab8 : fffffa83`00000012 fffff980`1b54cd01 00000000`00000006 fffff880`07f97000 : nt!KiSwitchKernelStackContinue
fffff880`07f9ca00 fffff800`652c63f5 : fffff880`05543010 fffff980`1b54cd80 fffff980`1b54cd00 fffff980`00000000 : nt!KeExpandKernelStackAndCalloutInternal+0x218
fffff880`07f9cb00 fffff880`05500da5 : fffff980`1b54cd80 fffff980`1b54cd00 fffff980`1b54cd80 fffff800`65277cc4 : nt!KeExpandKernelStackAndCalloutEx+0x25
fffff880`07f9cb40 fffff800`652ac2b1 : fffffa83`035be040 fffff880`05546000 fffff980`1b54cde0 fffff900`00000000 : srv2!SrvProcWorkerThreadCommon+0x75
fffff880`07f9cb80 fffff800`65241045 : fffffa83`03058660 00000000`00000080 fffff800`652ac170 fffffa83`035be040 : nt!ExpWorkerThread+0x142
fffff880`07f9cc10 fffff800`652f5766 : fffff800`6550c180 fffffa83`035be040 fffff800`65566880 fffffa83`0088d980 : nt!PspSystemThreadStartup+0x59
fffff880`07f9cc60 00000000`00000000 : fffff880`07f9d000 fffff880`07f97000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
srv2!Smb2ContinueUncachedRead+26c28
fffff880`0556e328 410fb644240a    movzx   eax,byte ptr [r12+0Ah]

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  srv2!Smb2ContinueUncachedRead+26c28

FOLLOWUP_NAME:  MachineOwner

BUCKET_ID_FUNC_OFFSET:  26c28

FAILURE_BUCKET_ID:  AV_VRF_srv2!Smb2ContinueUncachedRead

BUCKET_ID:  AV_VRF_srv2!Smb2ContinueUncachedRead

Followup: MachineOwner
---------

From the auto analysis we can see that the memory address 0xfffffa8303aa41ea was being accessed from some code at address 0xfffff8800556e328.

We can also see that the function that crashed the system is srv2!Smb2ContinueUncachedRead.

We can check that memory address and it is indeed invalid:

3: kd> dd 0xfffffa8303aa41ea
fffffa83`03aa41ea  ???????? ???????? ???????? ????????
fffffa83`03aa41fa  ???????? ???????? ???????? ????????
fffffa83`03aa420a  ???????? ???????? ???????? ????????
fffffa83`03aa421a  ???????? ???????? ???????? ????????
fffffa83`03aa422a  ???????? ???????? ???????? ????????
fffffa83`03aa423a  ???????? ???????? ???????? ????????
fffffa83`03aa424a  ???????? ???????? ???????? ????????
fffffa83`03aa425a  ???????? ???????? ???????? ????????

What was srv2 trying to do?

So the next question to ask is what was srv2 trying to do and why did it fail?

I’ve gone ahead and decompiled the portion of srv2 that is causing the crash, and here it is:

  if ( mdl1 && mdl1 != mdl2 && !(mdl1->MdlFlags & MDL_SOURCE_IS_NONPAGED_POOL) )
  {
    do
    {
      mdlCurrent = mdl1;
      mdlFlags = mdl1->MdlFlags;
      mdl1 = mdl1->Next;
      if ( mdlFlags & (MDL_PARTIAL_HAS_BEEN_MAPPED | MDL_PAGES_LOCKED) )
      {
        MmUnlockPages(mdlCurrent);
      }
      IoFreeMdl(mdlCurrent);
    }
    while ( mdl1 );
    *(_DWORD *)(Length + 4) = 0;
  }

A MDL is a kernel structure that simply describes some memory (http://msdn.microsoft.com/en-us/library/windows/hardware/ff554414(v=vs.85).aspx).

The MDL variables:

mdl1: 0xfffffa83`03aa41e0 (invalid memory pointer)

mdl2: 0xfffffa83`03c3d1e0

3: kd> dt nt!_MDL fffffa83`03c3d1e0
   +0x000 Next             : (null) 
   +0x008 Size             : 0n568
   +0x00a MdlFlags         : 0n4
   +0x00c AllocationProcessorNumber : 0xf980
   +0x00e Reserved         : 0xffff
   +0x010 Process          : (null) 
   +0x018 MappedSystemVa   : 0xfffffa83`03bfd000 Void
   +0x020 StartVa          : 0xfffffa83`03bfd000 Void
   +0x028 ByteCount        : 0x40150
   +0x02c ByteOffset       : 0

The crash occurs at the point when the function tries to access the MdlFlags member of mdl1 (mdl1->MdlFlags). Since mdl1 points to an invalid memory address, we can’t read the flags in.

The assembly instructions look like this:

srv2!Smb2ContinueUncachedRead+0x26c28:
fffff880`0556e328 410fb644240a    movzx   eax,byte ptr [r12+0Ah]
fffff880`0556e32e a804            test    al,4
fffff880`0556e330 0f853294fdff    jne     srv2!Smb2ContinueUncachedRead+0x68 (fffff880`05547768)

r12 is mdl1, and we crash when trying to read in the flags.

The connection to Fast I/O

In every single crash dump that I’ve seen, the crash always occurs after a successful (non-waiting) Fast I/O read. In fact, the function that calls the crashing function (srv2!Smb2ExecuteRead+0x6ce) has an explicit condition to test for this.

Where did mdl1 go?

So the question is, why is mdl1 invalid? Did it exist before and was freed, or was there some kind of memory corruption?

Here are my observations on this:

In every dump that I’ve seen, the addresses look right. What I mean by that is that the seemingly invalid mdl1 address falls roughly into the same address range as mdl2. It always starts correctly and always ends with 1e0.
If this crash was due to faulty RAM, then I would expect to see this address fluctuate wildly.
The crash always occurs in the same place (plus or minus a few lines of code).
To me, this indicates that there is a bug somewhere.

Based on these observations I’m assuming that the mdl1 address in indeed valid, and so it must have been previously freed.

But who freed it?

We can answer that with a simple verifier query:

3: kd> !verifier 0x80 fffffa8303aa41e0

Log of recent kernel pool Allocate and Free operations:

There are up to 0x10000 entries in the log.

Parsing 0x0000000000010000 log entries, searching for address 0xfffffa8303aa41e0.


======================================================================
Pool block fffffa83`03aa3000, Size 00000000000018e0, Thread fffff80065566880
fffff80065864a32 nt!VfFreePoolNotification+0x4a
fffff80065486992 nt!ExFreePool+0x8a0
fffff80065855597 nt!VerifierExFreePoolWithTag+0x47
fffff880013b32bf vmbkmcl!VmbChannelPacketComplete+0x1df
fffff88003f91997 netvsc63!NvscMicroportCompleteMessage+0x67
fffff88003f916a3 netvsc63!ReceivePacketMessage+0x1e3
fffff88003f913ff netvsc63!NvscKmclProcessPacket+0x23f
fffff880013b2844 vmbkmcl!InpProcessQueue+0x164
fffff880013b402f vmbkmcl!InpFillAndProcessQueue+0x6f
fffff880013b7cb6 vmbkmcl! ?? ::FNODOBFM::`string'+0xb16
fffff880014790d7 vmbus!ChildInterruptDpc+0xc7
fffff80065296ca1 nt!KiExecuteAllDpcs+0x191
fffff800652968e0 nt!KiRetireDpcList+0xd0
======================================================================
Pool block fffffa8303aa3000, Size 00000000000018d0, Thread fffff80065566880
fffff80065855a5d nt!VeAllocatePoolWithTagPriority+0x2d1
fffff88001058665 VerifierExt!ExAllocatePoolWithTagPriority_internal_wrapper+0x49
fffff80065855f02 nt!VerifierExAllocatePoolEx+0x2a
fffff880013b2681 vmbkmcl!InpFillQueue+0x641
fffff880013b4004 vmbkmcl!InpFillAndProcessQueue+0x44
fffff880013b7cb6 vmbkmcl! ?? ::FNODOBFM::`string'+0xb16
fffff880014790d7 vmbus!ChildInterruptDpc+0xc7
fffff80065296ca1 nt!KiExecuteAllDpcs+0x191
fffff800652968e0 nt!KiRetireDpcList+0xd0
fffff800652979ba nt!KiIdleLoop+0x5a
======================================================================

The memory has been originally allocated by vmbkmcl.sys, and has already been freed at the point of the crash.

Googling, I found that vmbkmcl.sys is a «Hyper-V VMBus KMCL», and netvsc63.sys is the «Virtual NDIS6.3 Miniport».

File times

Here are the file times of the drivers that are involved in this complicated interaction.

3: kd> lmvm srv2
start             end                 module name
fffff880`054ff000 fffff880`055a0000   srv2       (private pdb symbols)  c:symbolssrv2.pdbB796522F4D804083998D25552950C4202srv2.pdb
    Loaded symbol image file: srv2.sys
    Image path: SystemRootSystem32DRIVERSsrv2.sys
    Image name: srv2.sys
    Timestamp:        Mon Apr 08 22:33:02 2013 (51637DDE)
    CheckSum:         000A6B64
    ImageSize:        000A1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
3: kd> lmvm vmbkmcl
start             end                 module name
fffff880`013b0000 fffff880`013c6000   vmbkmcl    (pdb symbols)          c:symbolsvmbkmcl.pdb82188957E5784EDD91906B760767302E1vmbkmcl.pdb
    Loaded symbol image file: vmbkmcl.sys
    Image path: SystemRootSystem32driversvmbkmcl.sys
    Image name: vmbkmcl.sys
    Timestamp:        Wed Jul 25 22:28:33 2012 (5010AB51)
    CheckSum:         000250C9
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
3: kd> lmvm netvsc63
start             end                 module name
fffff880`03f90000 fffff880`03faa000   netvsc63   (private pdb symbols)  c:symbolsnetvsc63.pdbBD38B199A4C94771860A5F2390CC30E61netvsc63.pdb
    Loaded symbol image file: netvsc63.sys
    Image path: netvsc63.sys
    Image name: netvsc63.sys
    Timestamp:        Sat Feb 02 02:23:05 2013 (510CBED9)
    CheckSum:         0001B2D9
    ImageSize:        0001A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Possible sequence of events

In short, it seems to me that:

Some memory was allocated to process a network request.
That memory was passed to srv2.sys, which is processing that request.
The original driver has decided that the memory is no longer needed and freed the memory.
srv2.sys is ignorantly trying to access the now freed memory.

Workarounds

As a potential workaround, turning off Fast I/O should prevent the code that is causing the problem from running.

DrivePool 2.0 doesn’t yet contain a setting for this but I’ll add it in the next build. Turning on Network I/O Boost should also prevent the problem because we do some extra processing on networked read requests when that is enabled, which bypasses Fast I/O.

Connection to DrivePool

I’m still trying to find a connection to DrivePool in all of this, but I can’t. I still can’t reproduce this crash on any of the test servers here (4 of them running the windows 8 kernel), nor can I reproduce this on any of my VMs (using VirtualBox).

Fast I/O doesn’t deal with MDLs at all, so DrivePool never sees any of the variables that I’ve talked about here. The Fast I/O code in CoveFS is fairly short and easy to check.

Because of the potential Hyper-V connection shown above, I’ll try to test for this on a Hyper-V VM.

As far as what DrivePool was doing right before the crash, I can see from the in-memory logs that it has just completed a Fast I/O read request and has successfully read in 262,144 bytes.

Because I don’t have a definitive reproducible case, I can’t be 100% certain as to what the issue is. I’ll keep digging and will let you guys know if I find anything else.

Источник

Информация о файле	Описание
Размер файла:	414 kB
Дата и время изменения файла:	2020:03:04 15:23:48+00:00
Тип файла:	Win64 EXE
Тип MIME:	application/octet-stream
Тип компьютера:	AMD AMD64
Метка времени:	1998:06:01 21:27:09+00:00
Тип PE:	PE32+
Версия компоновщика:	14.10
Размер кода:	355328
Размер инициализированных данных:	205824
Размер неинициализированных данных:	0
Точка входа:	0x8c010
Версия ОС:	10.0
Версия образа:	10.0
Версия подсистемы:	10.0
Подсистема:	Native
Номер версии файла:	10.0.16299.1029
Номер версии продукта:	10.0.16299.1029
Маска флагов файлов:	0x003f
Флаги файлов:	(none)
Файловая ОС:	Windows NT 32-bit
Тип объектного файла:	Driver
Подтип файла:	6
Код языка:	English (U.S.)
Набор символов:	Unicode
Наименование компании:	Microsoft Corporation
Описание файла:	Server driver
Версия файла:	10.0.16299.1029 (WinBuild.160101.0800)
Внутреннее имя:	SRV.SYS
Авторское право:	© Microsoft Corporation. All rights reserved.
Название продукта:	Microsoft® Windows® Operating System
Версия продукта:	10.0.16299.1029

^✻ Фрагменты данных файлов предоставлены участником Exiftool (Phil Harvey) и распространяются под лицензией Perl Artistic.

Источник

Symptoms

Resolution

Hotfix information

Prerequisites

Registry information

Restart requirement

Hotfix replacement information

Status

References

File Information

Question

Answers

Синий экран 0x00000050

Лечим BSOD PAGE_FAULT_IN_NONPAGED_AREA

Онлайн диагностика компьютеров и серверов Dell

Причины ошибки STOP 0x00000050

Исправления ошибки STOP 0x00000050 PAGE_FAULT_IN_NONPAGED_AREA на сайте Microsoft

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