There is a problem with this windows installer package cisco anyconnect - Доктор Windows

Я пытаюсь установить cisco AnyConnect 4.3 на Windows 10. Я получаю эту ошибку:«Существует проблема с этим пакетом установщика Windows. Программа, запущенная как часть установки, завершилась не так, как ожидалось. Свяжитесь со службой поддержки или поставщиком пакета «.

Это копия файла журнала установки:

MSI (s) (10:A8) [15:49:28:726]: Executing op: ActionStart(Name=VACon64_Install,,)
MSI (s) (10:A8) [15:49:28:726]: Executing op: CustomActionSchedule(Action=VACon64_Install,ActionType=3090,Source=C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility ClientVACon64.exe,Target=-install "C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility Client\vpnva64.inf" VPNVA,)
CustomAction VACon64_Install returned actual error code 1018 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (10:A8) [15:49:30:848]: Note: 1: 1722 2: VACon64_Install 3: C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility ClientVACon64.exe 4: -install "C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility Client\vpnva64.inf" VPNVA 
MSI (s) (10:A8) [15:49:56:442]: Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action VACon64_Install, location: C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility ClientVACon64.exe, command: -install "C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility Client\vpnva64.inf" VPNVA 

Action ended 15:49:56: InstallExecute. Return value 3.
MSI (s) (10:A8) [15:49:56:454]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (10:A8) [15:49:56:455]: User policy value 'DisableRollback' is 0
MSI (s) (10:A8) [15:49:56:455]: Machine policy value 'DisableRollback' is 0

Кажется, есть проблема при установке виртуального адаптера.

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Relating to this Cisco forum topic:

https://supportforums.cisco.com/t5/vpn/anyconnect-re-install-on-windows-10-hanging/m-p/2703272/highlight/false#M102578

So the problem:

Yesterday Windows 10 1607 and Cisco VPN 4.5.01044. Re-install was successfull.

Today same machine with Windows 10 1703 and Cisco VPN 4.5.01044: Re-installation fails. Installation hangs on error:

Product: Cisco AnyConnect Secure Mobility Client — Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action
VACon64_ndis6_Install, location: C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility ClientVACon64.exe, command: -install «C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility Client\vpnva-6.inf» VPNVA

And no, nothing suggested on the Cisco forum helps. Cisco supports says that on 1607 some cumulative update has helped on this issue and that seems to be true. So they will not do anything because it is MS issue.

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I am trying to install cisco AnyConnect 4.3 on Windows 10. I am getting this error:» There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor».

This is a copy of the installation log file:

MSI (s) (10:A8) [15:49:28:726]: Executing op: ActionStart(Name=VACon64_Install,,)
MSI (s) (10:A8) [15:49:28:726]: Executing op: CustomActionSchedule(Action=VACon64_Install,ActionType=3090,Source=C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility ClientVACon64.exe,Target=-install "C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility Client\vpnva64.inf" VPNVA,)
CustomAction VACon64_Install returned actual error code 1018 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (10:A8) [15:49:30:848]: Note: 1: 1722 2: VACon64_Install 3: C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility ClientVACon64.exe 4: -install "C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility Client\vpnva64.inf" VPNVA 
MSI (s) (10:A8) [15:49:56:442]: Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action VACon64_Install, location: C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility ClientVACon64.exe, command: -install "C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility Client\vpnva64.inf" VPNVA 

Action ended 15:49:56: InstallExecute. Return value 3.
MSI (s) (10:A8) [15:49:56:454]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (10:A8) [15:49:56:455]: User policy value 'DisableRollback' is 0
MSI (s) (10:A8) [15:49:56:455]: Machine policy value 'DisableRollback' is 0

It seems there is a problem while installing the virtual adapter.

Hennes

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asked Jul 27, 2017 at 14:12

I had the same problem installing 4.5. You said you tried installing as an administrator. Is this an account with administrator rights or the Windows 10 Hidden administrator account? I believe the administrator account is disabled by default in Win10. When I tried installing from an account with admin rights it gave the same error but after enabling the hidden «administrator» account then installing from that profile I was able to install the new client.

How to enable the hidden «administrator» account:
Computer Management -> Local Users and Groups -> Users -> Administrator -> Properties
Uncheck » Account is disabled» You’ll also need to set a password.

Hope this helps.

answered Sep 20, 2017 at 21:05

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