This office product requires windows 10

This office product requires windows 10

В данной статье рассмотрим ошибку установки «Microsoft Office 2016» с выводом ошибки: Ошибка при установке Microsoft Office 2016.

Скачать оригинальные MSDN дистрибутивы Microsoft Office можете в нашем каталоге, хеш-сумми дистриубтивов указаны в описании.

2) Удаление реестра.

— Нажимаем горячие клавиши Win + R => Вводим в окно ввода команду regedit и нажимаем «Ок».

Удаляем следующие ветки реестра:

— КомпьютерHKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice и удаляем в этой ветке папки 14.0, 15.0 и 16.0, если они есть.

— Так же удалите ветку: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheTreeMicrosoftOffice

3) Удаление и переименование папок.

При наличие рекомендуем удалить так же следующие папки:

Рекомендуем переименовать папку:

Зайдите в C:ProgramData (если не видите эту папку, отключите скрытие папок, инструкция со стороннего сайта)

И переименуйте папку «Справка Microsoft», либо «Microsoft Help» в любое другое название, например в «Microsoft Help.old».

5) Если все вышеперечисленные рекомендации не помогли, мы рекомендуем на время установки попробовать отключить брандмауэр и удалить (именно удалить, а не отключить) антивирус, т.к причина ошибки установки может быть в нем, из-за блокирования процессов установки.

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Can’t find Office applications in Windows 10, Windows 8, or Windows 7?

Here are a few ways to find and open Office applications from the Start screen and taskbar in Windows 10, Windows 8.1, Windows 8, or Windows 7.

Got a Mac? If you’re looking for how to dock the Office for Mac applications, please see Add the Office for Mac app icon to the dock.

In Windows 10, if you have more than 512 apps in your All apps, you may not see your app shortcuts in that list, on the Start menu, or when you search.

This issue has been fixed in the Windows 10 November update, which will automatically download and install when it’s available. If you don’t have the update yet, refer to this FAQ for a manual method to check for the update.

If you’re not able to install the Windows 10 November update, or while you’re waiting to install the update, you can use this workaround to find the apps: Office apps are missing from All apps on Windows 10.

Watch the video or follow the steps below the video to learn how to find your Office applications in Windows 10.

Choose Start, and start typing the name of the application, like Word or Excel. Search opens automatically as you type. In the search results, click the application to start it.

For Microsoft 365, Office 2022, Office 2019, or Office 2016, choose Start and scroll to the Office application name, like Excel.

For Office 2013, choose Start and scroll to the Microsoft Office 2013 group.

Tip: To open Office applications faster, pin them to your Start screen or the taskbar on your desktop. Right-click each application’s name and choose either Pin to Start or Pin to Taskbar.

If you still can’t find your Office shortcuts, do an Office Online Repair. See Repair an Office application.

Watch the video or follow the steps below the video to learn how to find your Office applications in Windows 8.

On the Start screen, start typing the name of the application, like Word or Excel. Search opens automatically as you type. In the search results, click the application to start it.

Important: You won’t find Office applications by searching for “Office”, so search for each application by name.

Swipe up or choose the arrow at the bottom of the Start screen to see a list of all your applications.

You might need to scroll left or right to see the Microsoft Office group.

To open Office applications faster, pin them to your Start screen or the taskbar on your desktop. Right-click each application’s name and choose either Pin to Start or Pin to Taskbar.

Or you can use this Pin Microsoft Office programs to the taskbar troubleshooter to quickly pin the applications to the taskbar. Just click the troubleshooter link, click Open, and follow the steps in the troubleshooter.

If you are still unable to locate your Office shortcuts, perform an Office Online Repair as shown in Repair an Office application.

If you can’t find Office after refreshing Windows 8 or Windows 8.1, it may have been removed.

To reinstall Office select the version you want to install and follow those steps.

Choose Start, type the name of the application, like Word or Excel, in the Search programs and files box. In the search results, click the application to start it.

Choose Start > All Programs to see a list of all your applications.

You might need to scroll down to see the Microsoft Office group.

Tip: To open Office applications faster, pin them to your Start menu or the taskbar on your desktop. Right-click each application’s name and choose either Pin to Start Menu or Pin to Taskbar.

If you are still unable to locate your Office shortcuts, perform an Office Online Repair as shown in Repair an Office application.

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This office product requires windows 10

Профиль | Отправить PM | Цитировать

Забарахлил офис 2016. Я его снёс. Как потом понял не совсем правильно снёс. При установке заново ругается: we couldnt install office.
were sorry. we ran into a problem while installing and couldnt continue.
if another program is installing, please wait for it to finish and then click retry.

Не могу установить теперь.
Помогите пожалуйста чем сможете.

Сообщения: 52188
Благодарности: 15074

Если же вы забыли свой пароль на форуме, то воспользуйтесь данной ссылкой для восстановления пароля.

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Сообщения: 805
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Сообщения: 1143
Благодарности: 267

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Сообщения: 52188
Благодарности: 15074

Сообщения: 52188
Благодарности: 15074

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CustomAction CAOSMRegisterLogonTask.x64.1049 returned actual error code 1603

Источник

Troubleshoot installing Office

The issues you encounter when trying to install Microsoft 365, or Office 2022, 2019, 2016 or 2013 and how you fix them depends on whether your product is part of an Office for home or Office for business plan.

In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks. Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs.

Not sure what plan you have?

Tip: If you purchased Office through a company benefit, see Office through the Home Use Program (HUP).

Microsoft 365 for home

If your Office product is one of the follow, you have a Microsoft 365 for home product. This can be an Microsoft 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.

Microsoft 365 subscriptions: The following products include the fully installed Office applications.

Microsoft 365 Family
Microsoft 365 Personal

Office 2022, Office 2019, Office 2016, or Office 2013 versions available as one-time purchases: The following products include the fully installed Office applications.

Office Home & Student
Office Home & Business
Office Professional

Stand-alone Office 2022, Office 2019, 2016, or 2013 apps available as one-time purchases

Word
Excel
PowerPoint
OneNote*
Outlook
Access
Publisher
Project
Visio

Tip: *The desktop version of OneNote is only available in Microsoft 365, 2022, 2016, and 2013 versions. In Office 2019, OneNote for Windows 10 is the default OneNote experience. See the FAQ.

Microsoft 365 for business

If your Office product is one of the following, you have a Microsoft 365 for business product. These products are usually associated with a work or school account, and your Office license (if your subscription has one) came from the organization where you work or go to school.

Microsoft 365 Subscriptions: The following products include the fully installed Office applications.

Microsoft 365 Apps for business
Microsoft 365 Business Standard

Microsoft 365 Apps for enterprise
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5

Microsoft 365 Business Standard (Nonprofit)
Office 365 Nonprofit E3
Office 365 Nonprofit E5

Office 365 U.S. Government Community G3
Office 365 U.S. Government Community G5

Project Online Professional
Project Online Premium

Visio Online Plan 2

Microsoft 365 Subscriptions without fully installed Office applications:

Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.

Microsoft 365 Business Basic
Office 365 Enterprise E1
Office 365 A1
Microsoft 365 Business Basic (Nonprofit)
Office 365 Nonprofit E1
Office 365 U.S. Government G1
Project Online Essentials
Visio Online Plan 1

Volume license versions of Office LTSC 2022, Office 2019, Office 2016, or Office 2013

Office Professional Plus

Select the tab for your plan:

Common questions

Common issues

Error messages

Upgrade or update issues

Account or sign in issues

Activation or unlicensed product

Mac install and activation issues

Office on a mobile device

Issues after installing Office

Additional help or contact us

How do I download and install Office?

If you’re looking for the steps to download and install the latest version of Office such as Microsoft 365, Office 2022, Office 2019, or Office 2016, see Install Office on your PC or Mac.

If you want to download and install Office 2013 or Office for Mac 2011, see Install Office 2013 on a PC or Install Office for Mac 2011.

How do I reinstall Office?

If you’re reinstalling Office on a different computer than the one where you originally installed Office, note the following:

For Office 365 subscriptions: You can install Office on all your devices and sign in to Office on five devices at the same time.

For a one-time purchase of Office such as Office Home & Business, Office Home & Student, or Office Professional: You can install Office on only 1 PC or Mac. However, you may transfer Office 2022, 2019, 2016 or 2013 to another computer that belongs to you if you experience a hardware failure or you buy a new computer. For more information, see the Microsoft License Terms for your product, or see this blog post, Office now transferable.

When you’re ready to reinstall Office, sign in at https://www.office.com/signin with the same Microsoft account you originally associated with your Office product when you first installed it. You can also find installation steps here:

For the latest version of Office, see Install Office on your PC or Mac.

Problems while trying to install Office

If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn’t help, use this easy fix tool to uninstall Office completely. After your uninstall is complete, try reinstalling Office.

Uninstall Office using easy fix

Click the button below to download and install the Office uninstall support tool.

Follow the steps below to download the uninstall support tool according to your browser.

Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

Edge (older) or Internet Explorer

At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

Select the version you want to uninstall, and then select Next.

Follow through the remaining screens and when prompted, restart your computer.

After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

If Office still won’t install, check that your computer meets the system requirements to install Office. For example, you can’t install Office on computers running Windows XP or Windows Vista.

If you’re still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer.

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

For steps to install an offline version of Office, see Use the Office offline installer and select the correct tab for your version of Office.

Computers running Windows Vista or Windows XP don’t meet system requirements to install Office

You can’t install Office 2016 or Office 2013 on computers running Windows Vista or Windows XP as these operating systems don’t meet the system requirements for Office. Attempting to install Office on a computer running an unsupported operating system will result in an error. (If you’re interested in learning more about the latest version of Windows, see Windows 10 specifications for details.)

If your computer can’t install the full desktop version of Office because your computer doesn’t meet the system requirements, you can try using Office Online in your computer’s browser. See the supported browser section on the system requirements page.

Can I install Office on a Chromebook?

You can’t install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. See Install Microsoft Office on a Chromebook.

You don’t want to install all the Office applications

When you install Office 2016 or Office 2013, all the applications that came with your particular Office product are installed at the same time. You can’t custom select which Office applications you want to install or not install, nor you can’t delete individual applications after your installation is complete. However, you can delete shortcuts to applications you don’t plan to use.

Tip: If you discover you need an application that didn’t come with your Office product, you have the option to purchase a stand-alone application. For example, you may decide you need Access or Outlook, but those applications weren’t included in your product. To purchase a stand-alone application, go to https://products.office.com/ and do a search for the app you want to buy.

You want to install Office on a drive other than the C: drive

You can only install Office on the system drive where your operating system is installed. That’s usually your C: drive.

Install the 64-bit version of Office instead of the 32-bit version

You may get an error if you try to install the 64-bit version of Office and you currently have the 32-bit version installed (or vice versa).

Therefore, if you previously installed the 32-bit version of Office on your PC, but decide you now want the 64-bit version, or vice versa, you’ll have to uninstall the bit version you don’t want and then reinstall the bit version you do want instead. Use this easy fix to uninstall Office.

Select the button below to download the Office uninstall support tool.

Follow the steps to open the download according to your browser, and when you’re prompted in the Application Install window, select Install, and then I agree for the Microsoft Services Agreement.

Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

From the Uninstall Office products window, select the version of Office you want to uninstall, and then select Next.

Follow the prompts on the remaining screens and when prompted, restart your computer.

After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

If you’re looking for the steps to install the 64-bit version of Office, see the section, Step 1: Sign in to download Office.

If you’re not sure how to decide between 64-bit or 32-bit, see Choose the 64-bit or 32-bit version of Office 2016.

Install Office through Microsoft HUP

If your organization subscribes to the Home Use Program (HUP) find information about how to buy and install Office at, Install or reinstall Office through Microsoft HUP.

I’m a student. How do I install Office?

If you’re a student or teacher, and you don’t see an option to install Office through your institution, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. All you need to get started is a valid school email address. For more information, see Get Office 365 for free.

Known issues with Office and Windows 10

Unsupported operating system error

You see the following error message after selecting the Install button from office.com/myaccount:

This error can occur if:

You’re on a PC and you’re trying to install the Mac version of a one-time purchase of Office, such as Office Home & Student; or you’re trying to install the PC version of Office on a Mac.

You’re trying to install Office on a mobile device, such as an iPad or iPhone, or a Chromebook.

The Install button available after signing in at office.com downloads the version of Office designed to run on a PC or Mac. To install Office on a mobile device see Set up Office apps and email on a mobile device.

To install Office on a Chromebook, see Install Office on a Chromebook

You’re trying to install the desktop version of Office on an unsupported operating system such as Windows XP or Vista.

Check the system requirements for Office to see what operating systems are supported.

Office is taking very long to install

If Office is taking a long time to install you may be on a slow connection. See Office is taking long to install or Office hangs at 90% for possible solutions.

You get a KERNEL32.dll error when trying to install Office and other system requirement issues

If you’re trying to install Office on a computer running Windows XP or Windows Vista, you may get an error that says the dynamic library KERNEL 32.dll can’t be located. This occurs because newer versions of Office aren’t supported on these versions of Windows. For more information, see Why can’t I install Office 365, or Office 2019, 2016, or on Windows XP or Windows Vista?

Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements.

If your computer can’t install the full desktop version of Office because it doesn’t meet the system requirements, you can try using Office Online in your computer’s browser.

Install button doesn’t install Office

If the Install button is grayed out, your Office 365 subscription might have expired. See Renew Office 365 for home.

I get a «Stop, you should wait to install Office 2016» error

This error can occur if you haven’t updated Office 2013 to the latest version or you have a standalone 2013 app which is already included in the newer Office 2016 suite of apps. See Error: Stop, you should wait to install Office 2016. We’ll have to remove the following if you continue for steps on how to resolve.

If you connect to an Exchange 2007 mailbox (which reached End of Life on April 11, 2017), you might want to stay on Office 2013 until you upgrade from Exchange 2007. See the following:

Error messages when installing Office

You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. Try these links if you get these errors.

Not every error is listed here. If there’s a Learn More link on the error message, select that. If there’s no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue.

Upgrade or update Office issues

If you have an Office 365 subscription you already have the latest version of Office or the most up-to-date channel your Office 365 administrator has set. For non-subscription products such as Office Home & Business, you have the option to subscribe to Office 365 or purchase the latest version. For more information see:

Upgrade or switch Office 365 plans

It’s possible to switch between Office 365 Home, Personal, or University, or to switch from an Office 365 home plan to a business plan. For more information on how to do this, see :

How do I install Office updates?

Keeping Office up-to-date ensures that you have the latest security updates and fixes. For information about installing updates, see Install Office updates.

Where to sign in to Office 365 or My Office Account

Microsoft has more than one kind of Office 365 service and each service has its own sign-in page. Where you sign in from your web browser depends on which service you’re using. See Sign in to Office or Office 365.

You forgot the account you associated with Office

In most cases, if you have an Office product listed under Office for home you need a Microsoft account to sign in to install Office or manage your Office 365 subscription. If you don’t remember what Microsoft account you associated Office with, see I can’t remember the Microsoft account I use with Office.

Cancel a subscription

Troubleshoot activation failures

If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn’t expired, Office will reactivate the subscription the next time you log in.

Help with Office product keys

Deactivate an install

You can activate Office on up to five computers. If you’ve used up your five installs and want to install Office on another computer, you have to deactivate an installation. Deactivation doesn’t remove Office from the computer, but you can’t use Office on that computer until you activate it. See Deactivate an Office 365 install.

Where to install Office on a Mac

If you’re looking for where to install Office on a Mac, see Install Office on your PC or Mac.

Download and installation issues on a Mac

For download and installation issues on a Mac, see What to try if you can’t install Office 2016 for Mac.

I can’t find the apps on my Mac

When you install Office 2016 for Mac, the app icons aren’t automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder. See Add the Office for Mac app icon to the dock.

Uninstall Office for Mac

Select the version of Office you want to uninstall.

Activate Office on a Mac

To activate Office on a Mac, see Activate Office for Mac

Mac activation issues

To troubleshoot Mac activation issues, see the «Activation» tab on What to try if you can’t install or activate Office for Mac.

Install updates on a Mac

Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. To install or check for updates on your Mac, see Check for Office for Mac updates automatically

To check what the latest update is, see Update history for Office for Mac.

Install Office apps and set up email on a mobile device (iOS, Android, or Windows phone or tablet)

The Office apps for Android, iOS (iPhone or iPad), or Windows mobile devices are available to download from the app store for your device. For details on how to download Office apps and set them up, select your device from below:

You can’t set up email on your mobile device

For help with troubleshooting email setup on your phone or tablet, see Troubleshoot email setup on mobile.

You can’t edit documents using Office apps on your mobile device

In most cases you can do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get access to the apps’ extra features. If you discover you can’t make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 subscription.

You can’t find the Office applications after installing Office

If you can’t find the Office applications after installing Office, or you’re not sure your install worked, see Can’t find Office applications in Windows 10, Windows 8, or Windows 7?

Office «stopped working» message appears when you start an application

You might see an » application> stopped working» error when you try to start one of these Office applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio. Older versions of add-ins might cause this type of problem.

To resolve, first make sure you installed the latest Office update.

What version of Office am I using?

Install older versions of Office

For steps to install or reinstall Office 2010, see Install Office 2010. For Office 2007, see Install Office 2007.

Contact support

If you’re still having trouble installing Office, see Contact Office Support.

We value your feedback. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn’t, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We’ll use that information to help investigate your issue further.

Try this first

Tip: To help with issues you might encounter when installing Office, download and run the Microsoft Support and Recovery Assistant tool.

Recovery tool didn’t help? Select from below:

Common questions

Common issues

Error messages

Upgrade or update issues

Account or sign in issues

Activation or unlicensed product

Mac install or activation issues

Office on a mobile device

Issues after install

Additional help or contact us

How do I download and install or reinstall Office?

If you’re looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac.

After February 28, 2017 you won’t be able to install Office 2013 as part of your subscription. See Office 2013 will no longer be available for installation with an Office 365 subscription for more details including what the Office 365 admin in your organization can do if you must reinstall Office 2013.

I have a subscription for Project or Visio. How do I download and install them?

Project and Visio aren’t currently supported on a Mac.

To install Project Online Professional or Project Online Premium on your PC, see the section Download and install Project.

To install Visio Pro for Office 365 on your PC, see Download and install Visio Pro for Office 365.

After February 28, 2017 you won’t be able to install Project 2013 or Visio 2013 as part of your subscription. See Office 2013 will no longer be available for installation with an Office 365 subscription for more details including what the Office 365 admin in your organization can do if you must reinstall the 2013 versions of Project or Visio.

You don’t want to install all the Office applications

When you install Office 365, all the applications that came with your particular Office product is installed at the same time. You can’t custom select which Office applications you want to install or not install, nor you can’t delete individual applications after your installation is complete. However, you can delete shortcuts to applications you don’t plan to use.

Tip: If you discover you need an application that didn’t come with your Office product, you have the option to purchase a stand-alone application. For example, you may decide you need Access or Outlook, but those applications weren’t included in your product. To purchase a stand-alone application, go to https://products.office.com/ and do a search for the stand-alone app you want to buy.

You want to install Office on a drive other than the C: drive

You can only install Office on the system drive where your operating system is installed. That’s usually your C: drive.

Install the 64-bit version of Office instead of the 32-bit version

If you previously installed the 32-bit version of Office on your PC, but decide you now want the 64-bit version, you’ll have to uninstall 32-bit and then reinstall the 64-bit version of Office. To uninstall the 32-bit version use this easy fix to uninstall Office.

Select the button below to download the Office uninstall support tool.

Follow the steps to open the download according to your browser, and when you’re prompted in the Application Install window, select Install, and then I agree for the Microsoft Services Agreement.

Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

From the Uninstall Office products window, select the version of Office you want to uninstall, and then select Next.

Follow the prompts on the remaining screens and when prompted, restart your computer.

After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

If you’re looking for the steps to install the 64-bit version of Office, see the section, Step 1: Sign in to download Office.

If you’re not sure how to decide between 64-bit or 32-bit, see Choose the 64-bit or 32-bit version of Office 2016.

Can I install Office on a Chromebook?

You can’t install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. See Install Microsoft Office on a Chromebook.

Problems while trying to install Office

If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn’t help, use this easy fix tool to uninstall Office completely. After your uninstall is complete, try reinstalling Office.

Uninstall Office using easy fix

Click the button below to download and install the Office uninstall support tool.

Follow the steps below to download the uninstall support tool according to your browser.

Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

Edge (older) or Internet Explorer

At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

Select the version you want to uninstall, and then select Next.

Follow through the remaining screens and when prompted, restart your computer.

After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

If Office still won’t install, check that your computer meets the system requirements to install Office. For example, you can’t install Office on computers running Windows XP or Windows Vista.

If you’re still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer.

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

For steps to install an offline version of Office, see Use the Office offline installer and select the correct tab for your version of Office.

You can’t install Access

If you can’t find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed.

Note: Access can only be installed on computers running Windows 7 or later. You can’t install Access on a Mac.

Open an Office application, such as Word or Excel and create a new document.

From the ribbon, select File > Account.

Under the Product Information section, select Update Options > Update Now.

When the update is complete, click Start and look for Access in your list of apps.

Follow the steps in Install Office on your PC or Mac. If you need to install the 64-bit version, select the PC step-by-step tab and expand the section, «Install or reinstall an Office for business product.»

If you have problems installing Office, you may need to uninstall it first and then reinstall it. See the section above, For problems while installing Office

You don’t see an option to install Office, check if you have a license

If you’re not already signed in, go to http://admin.microsoft.com and sign in with your work or school account.

Note: If you’re unable to sign in with your work or school account, you may be signing in to the wrong Office 365 service, see Where to sign in to Office 365.

From the browser header, go to Settings > My app settings > Office 365.

On the My account page, select Subscriptions.

You’ll see the services that you’re licensed to use, such as the latest desktop version of Office, SharePoint Online or OneDrive for Business, and Exchange Online. If you don’t see The latest desktop version of Office in the list (or Project or Visio if your organization has a plan that includes those applications) your admin probably hasn’t assigned an Office license to you. If you’re an admin, see Assign licenses to users in Office 365 for business. For more information, see What Office 365 business product or license do I have?

Not all Office 365 subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of plans that don’t include the Office desktop client. If your organization has one of these Microsoft 365 plans, the Office 365 admin can switch to a different Office 365 plan or subscription or buy another Office 365 for business subscription for users in an organization who require the full version of Office.

If you’re an admin and you aren’t sure what plan you have, follow the steps in What Office 365 for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans.

You’re a student or teacher and don’t see an option to install Office

If you’re a student or teacher and don’t see an option to install Office, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. All you need to get started is a valid school email address. For more information, see Get Office 365 for free.

Be sure to check the System requirements for Office. For example, you can’t install Office on computers running Windows Vista or Windows XP, or on devices that aren’t running a supported Windows or Mac operating system. However, you may still be able to use Office Online in your computer’s browser.

Computers running Windows Vista or Windows XP don’t meet system requirements to install Office

You can’t install Office 2016 or Office 2013 on computers running Windows Vista or Windows XP as these operating systems don’t meet the system requirements for Office. Attempting to install Office on a computer running an unsupported operating system will result in an error. (If you’re interested in learning more about the latest version of Windows, see Windows 10 specifications for details.)

If your computer can’t install the full desktop version of Office because your computer doesn’t meet the system requirements, you can try using Office Online in your computer’s browser. See the supported browser section on the system requirements page.

Office install hangs or is stuck at 90%

If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. See Office is taking long to install or Office hangs at 90% for possible solutions.

Known issues with Office and Windows 10

Install button doesn’t install Office

If the Install button is grayed out, your Office 365 subscription might have expired. Select your subscription from the list in Renew Office 365 for business to see the steps for how to renew it.

You get a KERNEL32.dll error when trying to install Office and other system requirement issues

Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements.

If you’re trying to install Office on a computer running Windows XP or Windows Vista, you may get an error that says the dynamic library KERNEL 32.dll can’t be located. This occurs because newer versions of Office aren’t supported on these versions of Windows. For more information, see Why can’t I install Office 2013 or Office 2016 on Windows XP or Windows Vista?

If your computer can’t install the full desktop version of Office because it doesn’t meet the system requirements, you can try using Office Online in your computer’s browser.

I get a «Stop, you should wait to install Office 2016» error

If you connect to an Exchange 2007 mailbox (which reached End of Life on April 11, 2017), you might want to stay on Office 2013 until you upgrade from Exchange 2007. See the following:

Error messages when installing Office

You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. Try these links if you get these errors.

Not every error is listed here. If there’s a Learn More link on the error message, select that. If there’s no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue.

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Не устанавливается Office 2019-2013 «Ошибка при установке.»

Вложения

логи.rar (3.01 Мб, 2 просмотров)

Не устанавливается Office 2016: «Ошибка при установке.» — Windows 10
Добрый день ! Огромная просьба помочь. У меня сдают нервы. Уже который раз не могу установить.

Не устанавливается Office 2016: «Ошибка при установке. «
Не могу установить офис. Вылезает такое сообщение. Пробовала разные раздачи. Чистила реестры.

Не устанавливается Office 2016: «Ошибка при установке.»
Не могу установить офис. Вылезает такое сообщение. Почему-то после перезагрузки ноута был чёрный.

Не устанавливается ни одна из версий Microsoft Office: «Ошибка при установке.» — Windows 10
Пересмотрел все подобные вопросы, перепробовал все советы, которые давались в других темах — не.

Через утилиту с сайта Майкрософт пробовал удалять, результат тот-же. В КМС есть скрипт на установку и удалении Office + чистка всех хвостов и логов, тоже не привела к результатам.

Добавлено через 1 минуту

Находил Инструкции по полному удалению вручную, по итогу результат тот-же. По номеру ошибки нечего в интернете не нашёл.

Добавлено через 2 минуты
А как тогда могла возникнуть ошибка которая приложена в скрине, если я пользовался как обычно, и в один прекрасный момент она появилась. Может быть связано с обновлением винды?

Решение

Microsoft Office error code 30015-11 (2147942405): When your attempt to install Office fails, an error message typically tries to explain the cause. There are many reasons that could cause the error code 30015-11 (2147942405). Usually, error occurs due to the system files corruption or previous installation files not removed properly. Here is the list of troubleshooting steps to resolve the error. Follow the steps mentioned in this article in the exact order to fix the error code 30015-11 (2147942405). Check to see if the error fixed after finishing each troubleshooting step. Performing the troubleshooting steps mentioned in this article will resolve the error code 30015-11 (2147942405).
Troubleshooting steps to fix Microsoft Office error code 30015-11 (2147942405)

When you install Office, you may see error code 30015-11 (2147942405) if a previous installation of Office is failed. Here are some things you can try to resolve error code 30015-11 (2147942405). We’ve listed the most common solutions first, so try them in order.

office error code
Common causes for error code 30015-11 (2147942405)

Antivirus software or firewall might be blocking the Office installation.
Internet connection or proxy settings are preventing from installing Office.
Pre-existing version of an Office suite is blocking the installation.
Incompletepartialfailed repairinstallationchangeremoval of a previous Office suite can prevent from installing a newer version.

Follow the below steps to troubleshoot the error code 30015-11 (2147942405)
1 – Repair your Office app

error code 30015-11 (2147942405) will be fixed when Office repair tool replaces all the corrupted system files. Follow the steps below to run repair tool to fix the error.

Open Control Panel using Start.
Click on Programs and select Programs and Features.
Click on the Office product that you want to repair.
Click Change.
Select Quick Repair and click on Repair. If Quick Repair didn’t fix the error code 30015-11 (2147942405), select Online Repair and click on Repair.

Note: If Office Repair did not fix the error, remove and reinstall the Office Suite to fix the error code 30015-11 (2147942405).
2 – Steps to remove Office

In case if the error persists even after running Office repair tool, uninstall Office from your computer.

Open Control Panel using Start

Click on Programs and select Programs and Features.
Select Office Suite and click on Remove.

Note: If Office uninstallation failed or it didn’t fix the error, a manual uninstallation is required to completely remove the Office Suite.
3 – Steps to remove Office manually to fix the error code 30015-11 (2147942405)

If the error code 30015-11 (2147942405) is re-occurring, proceed with the following steps to manually remove Office program from your computer.
Step 1: Remove the Windows Installer packages

Find the Office 16 installation folder, typically located in C:Program Files.
Right-click the Microsoft Office 16folder and select Delete.

Step 2: Remove the Office scheduled tasks

Open a Command Prompt window as an administrator.
At the command prompt, type the following commands and press Enter after each one:

schtasks.exe /delete /tn “MicrosoftOfficeOffice Automatic Updates”

schtasks.exe /delete /tn “MicrosoftOfficeOffice Subscription Maintenance”

schtasks.exe /delete /tn “MicrosoftOfficeOffice ClickToRun Service Monitor”
Step 3: Use Task Manager to end the Click-to-Run tasks

Open Task Manager.
Click the Processtab
If the following processes are running, right-click each one, and then click End taskafter you select each process.

Step 4: Delete the Office files

Press Windows logo key + R to open the Rundialog box.
In the Openbox, type %ProgramFiles%, and then click OK.
Delete the “Microsoft Office 16” folder.
Delete the “Microsoft Office” folder.
Open the Rundialog box, type %ProgramFiles(x86)%, and then click OK.
Delete the “Microsoft Office” folder.

Step 5: Delete the Office registry sub keys

Open Registry Editor.
Delete the following registry subkeys:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClickToRun
HKEY_LOCAL_MACHINESOFTWAREMicrosoftAppVISV
HKEY_CURRENT_USERSoftwareMicrosoftOffice
Then Deletethe Office key.

Step 6: Delete the Start menu shortcuts

Open a Command Prompt window as an administrator.
Type %ALLUSERSPROFILE%MicrosoftWindowsStart MenuPrograms, and then press Enter.
Delete the “Microsoft Office 2016 Tools” folder.

4 – Download and install Office

1. Sign in to your My Account page using the link https://go.microsoft.com/fwlink/p/?LinkId=613327

2. Choose Install.

3. Click Run or the equivalent depending on the browser you’re using.

4. When you see “You’re good to go”, click All done.

Error code 30015-11 (2147942405): This article contains the troubleshooting steps to fix the error code 30015-11 (2147942405). If you have reached here after following all the above mentioned troubleshooting steps. If error still unresolved, you may contact Help desk for further assistance in troubleshooting error code 30015-11 (2147942405).

Не устанавливается MS Office 2016

Проблема всё та же — не могу установить офис из-за ошибки. Ранее стоял 2016 х32, решил установить х64 и ещё понадобился Визио. Все инструкции пробовал — не помогло.

Вот лог: 1.rar
С Process Monitor: Logfile.rar

Комментарий модератора

Для Вашего вопроса создана отдельная тема.

Не устанавливается Office 2016
Доброе время суток столкнулся такой проблемой, при установки Office 2016 вылазит ошибка «Ошибка при.

Не устанавливается Office 2016
Доброго времени суток! Не устанавливается Office 2016, пробовал разные сборки, выдает ошибку.

Не устанавливается office 2016 1603
Здравствуйте, после восстановления системы , через точку восстановления слетел офис и теперь.

Не устанавливается Microsoft Office 2016
День добрый, пытаюсь поставить офис 2016 который для дома и бизнеса и появляется такая ошибка.

Вложения

1.rar (5.94 Мб, 1 просмотров)

Эти логи и сделаны в режиме чистой загрузки. Здесь есть ссылки как это сделать. К сожалению, ничего не помогает. Попробую с дрогой сборки логи снять.

Вот, это не сборка, не репак, а установщик с чистой копии, официальной. Логи сделаны в режиме чистой загрузки, папка офис в . system32Tasks. удалена, запись в реестре тоже.

Вложения

2.rar (5.85 Мб, 2 просмотров)

Видимо, помощи бесполезно ждать?((

Добавлено через 57 минут
Error: Failed to install product: C:MSOCacheAll Users<90160000-00e1-0419-1000-0000000ff1ce>-COSMMUI.msi ErrorCode: 1603(0x643)

Что это за ошибка? Подскажет кто-нибудь?

При этом самой папки нет.

Код 1603(0x643) — обозначающий «Fatal error during installation»,что была обнаружена серьёзная ошибка в процессе установки компонента OSMMUI.msi. Это общий код для большинства ошибок установок msi-пакетов,т.е понятие «серьёзная ошибка» размыто. Что именно за ошибка, на коком этапе установки OSMMUI.msi она произошла ? Не сказано.
Система просто выдала код,который обобщает ошибку установки OSMMUI.msi.

В MSI-логу описан весь процесс установки того или иного msi-пакета. Туда и надо смотреть.

Добавлено через 8 минут
В вашем случае из MSI-лога:

т.е. на на одном этапе установки OSMMUI.msi — тут этап обозначен как CAOSMUpdateExePathForLogonTask.x64.1049 — случилась какая-то ошибка и этот этап вернул системе обобщённую ошибку 1603.

Что же делалось на этом этапе ? а вот что:

т.е. установщик через процесс schtasks.exe запустил операцию изменения пути для какого-то exe-файла в файле задачи планировщика на новый путь к файлу C:Program FilesMicrosoft OfficeOffice16msoia.exe.
а это операция закончилась ошибкой 0x80070002 (что означает «The system cannot find the file specified»,переводить не буду).

Добавлено через 7 минут
Наша задача выяснить как происходил процесс изменения пути к exe-файлу и почему в итоге он завершился ошибкой,указанной ваше. По идее этот «просмотр» можно провести через Process Monitor,но каждый раз,когда вы мне присылали лог Process Monitor там не было записей о проведении этой операции. Process Monitor почему то не видит выполнения этой операции,как будто она и не происходит вообще.

Так,что я не знаю как провести анализ вашей проблемы.

Office 2016 Installation error on systems running Windows 10 1803

Have 6 systems that have failed to install not just Office 2016, but any other version I’ve tried as far back as 2007. Some systems were updated to the 1803 update and some were cleaned installed, but no matter what so long as a system is running Windows 10 1803 I cannot get any version of Office to install. Here is the error I receive on all the systems at the exact same point during the installation:-

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Here to help, have you tried the proposed solution in this forum thread?: https://answers.microsoft.com/en-us/msoffice/fo.

In essence, you delete the Office folder from Task Scheduler, but you can read about it in more detail in the link above.

Let me know how it goes, and good luck.

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

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How satisfied are you with this reply?

Thanks for your feedback.

Here to help, have you tried the proposed solution in this forum thread?: https://answers.microsoft.com/en-us/msoffice/fo.

In essence, you delete the Office folder from Task Scheduler, but you can read about it in more detail in the link above.

Let me know how it goes, and good luck.

Thanks for your reply. Yes I did try this solution but it does not solve the issue on any of the systems.

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for getting back to me. Sorry to see that it didn’t work, maybe you should try this next set of instructions.

Hit Windows key + R then enter: regedit

Navigate to the following path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsNTCurrentVersionScheduleTaskCacheTreeMicrosoftOffice

Delete that Office key you see on the left pane that you may have selected. Try reinstalling it, it may help to reboot first.

Another thing that should be considered unfortunately is that you might want to endeavor on rolling back to 1709 from 1803 and see if the feature update matures.

Hit Windows key + I > Update & Security > Recovery (left pane) > under Go back to the previous version of Windows 10, click Get started.

Keep me posted, good luck. Source (this is for Professional Plus, but I hope this works regardless): http://www.thewindowsclub.com/microsoft-office-.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

3 people found this reply helpful

Was this reply helpful?

Sorry this didn’t help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for getting back to me. Sorry to see that it didn’t work, maybe you should try this next set of instructions.

Hit Windows key + R then enter: regedit

Navigate to the following path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsNTCurrentVersionScheduleTaskCacheTreeMicrosoftOffice

Delete that Office key you see on the left pane that you may have selected. Try reinstalling it, it may help to reboot first.

Another thing that should be considered unfortunately is that you might want to endeavor on rolling back to 1709 from 1803 and see if the feature update matures.

Hit Windows key + I > Update & Security > Recovery (left pane) > under Go back to the previous version of Windows 10, click Get started.

Keep me posted, good luck. Source (this is for Professional Plus, but I hope this works regardless): http://www.thewindowsclub.com/microsoft-office-.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I will give this a try and report back. Unfortunately the systems that aren’t clean installed I’ve already run disk cleaner on to remove previous installations and clear up space so rolling back is not an option. I’ve also accidentally formatted my Windows install USB that had 1709 on it so now I’m stuck with the 1803 installer from the media creation tool. Very annoying to have such a major issue with one of Microsoft’s largest software suites and their own operating system, this seems really sloppy. Really hope they can address this soon as clean installations of Windows and Office is something I have to almost daily for customers.

Microsoft Office error code 30015-11 (2147942405): When your attempt to install Office fails, an error message typically tries to explain the cause. There are many reasons that could cause the error code 30015-11 (2147942405). Usually, error occurs due to the system files corruption or previous installation files not removed properly. Here is the list of troubleshooting steps to resolve the error. Follow the steps mentioned in this article in the exact order to fix the error code 30015-11 (2147942405). Check to see if the error fixed after finishing each troubleshooting step. Performing the troubleshooting steps mentioned in this article will resolve the error code 30015-11 (2147942405).
Troubleshooting steps to fix Microsoft Office error code 30015-11 (2147942405)

When you install Office, you may see error code 30015-11 (2147942405) if a previous installation of Office is failed. Here are some things you can try to resolve error code 30015-11 (2147942405). We’ve listed the most common solutions first, so try them in order.

office error code
Common causes for error code 30015-11 (2147942405)

Antivirus software or firewall might be blocking the Office installation.
Internet connection or proxy settings are preventing from installing Office.
Pre-existing version of an Office suite is blocking the installation.
Incompletepartialfailed repairinstallationchangeremoval of a previous Office suite can prevent from installing a newer version.

Follow the below steps to troubleshoot the error code 30015-11 (2147942405)
1 – Repair your Office app

error code 30015-11 (2147942405) will be fixed when Office repair tool replaces all the corrupted system files. Follow the steps below to run repair tool to fix the error.

Open Control Panel using Start.
Click on Programs and select Programs and Features.
Click on the Office product that you want to repair.
Click Change.
Select Quick Repair and click on Repair. If Quick Repair didn’t fix the error code 30015-11 (2147942405), select Online Repair and click on Repair.

Note: If Office Repair did not fix the error, remove and reinstall the Office Suite to fix the error code 30015-11 (2147942405).
2 – Steps to remove Office

In case if the error persists even after running Office repair tool, uninstall Office from your computer.

Open Control Panel using Start

Click on Programs and select Programs and Features.
Select Office Suite and click on Remove.

Note: If Office uninstallation failed or it didn’t fix the error, a manual uninstallation is required to completely remove the Office Suite.
3 – Steps to remove Office manually to fix the error code 30015-11 (2147942405)

If the error code 30015-11 (2147942405) is re-occurring, proceed with the following steps to manually remove Office program from your computer.
Step 1: Remove the Windows Installer packages

Find the Office 16 installation folder, typically located in C:Program Files.
Right-click the Microsoft Office 16folder and select Delete.

Step 2: Remove the Office scheduled tasks

Open a Command Prompt window as an administrator.
At the command prompt, type the following commands and press Enter after each one:

schtasks.exe /delete /tn “MicrosoftOfficeOffice Automatic Updates”

schtasks.exe /delete /tn “MicrosoftOfficeOffice Subscription Maintenance”

schtasks.exe /delete /tn “MicrosoftOfficeOffice ClickToRun Service Monitor”
Step 3: Use Task Manager to end the Click-to-Run tasks

Open Task Manager.
Click the Processtab
If the following processes are running, right-click each one, and then click End taskafter you select each process.

.exe
setup*.exe

Step 4: Delete the Office files

Press Windows logo key + R to open the Rundialog box.
In the Openbox, type %ProgramFiles%, and then click OK.
Delete the “Microsoft Office 16” folder.
Delete the “Microsoft Office” folder.
Open the Rundialog box, type %ProgramFiles(x86)%, and then click OK.
Delete the “Microsoft Office” folder.

Step 5: Delete the Office registry sub keys

Open Registry Editor.
Delete the following registry subkeys:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClick ToRun
HKEY_LOCAL_MACHINESOFTWAREMicrosoftAppVISV
HKEY_CURRENT_USERSoftwareMicrosoftOffice
Then Deletethe Office key.

Step 6: Delete the Start menu shortcuts

Open a Command Prompt window as an administrator.
Type %ALLUSERSPROFILE%MicrosoftWindowsStart MenuPrograms, and then press Enter.
Delete the “Microsoft Office 2016 Tools” folder.

4 – Download and install Office

1. Sign in to your My Account page using the link https://go.microsoft.com/fwlink/p/?LinkId=613327

2. Choose Install.

3. Click Run or the equivalent depending on the browser you’re using.

4. When you see “You’re good to go”, click All done.

Error code 30015-11 (2147942405): This article contains the troubleshooting steps to fix the error code 30015-11 (2147942405). If you have reached here after following all the above mentioned troubleshooting steps. If error still unresolved, you may contact Help desk for further assistance in troubleshooting error code 30015-11 (2147942405).